
TarnTech
34 posts



People keep complaining about @IndiGo6E ground handling so here’s my experience today at Khajuraho airport. Three check in counters open & manned but two refuse to accept passengers. Every one is directed to one counter manned by a trainee. As I am checking in I ask the counter supervisor why the other counters won’t accept passengers. “They are only for fast forward.” Me: I thought there was no fast forward any longer! “It’s not on the site but we do have it” Me: What do you get in fast forward? “You get priority baggage handling and priority boarding.” Me: If I had known I would have taken it. “You can still take it.” I hand over my credit card. He swipes it. As the luggage is being tagged I notice there is. no Fast Forward tag and ask about it. “ We stopped doing priority baggage handling for Fast Forward. It only gives you priority check in. “ But I had already checked in. I wouldn’t have taken it if you hadn’t told me about priority baggage handling . “I never said priority baggage handling.” Yes you did . I heard you. “Okay at least you can board any time you like.” I ask for the manager. The supervisor insists he never said anything about baggage handling. Manager: “I will not accept that my staff are lying.” But you think I am lying? He shrugs. The sum of money is small & the issue is minor. But given how much we have heard about the culture of lying in @indigo , firing one gora scapegoat may not be enough. The rot has infected the culture


















