Query Support Team

@ajaygovil Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@AVA_airasia @airasia @airasiaTH team my overseas trip was planned well in advance and it was cancelled by your airlines and there is no refund or reply from last 14 days.I have no option to put here . My PNR :BJ9KRE , why so much inconvenience to get my money back for your fault

@himanshu78945 @airasiasupport Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@airasia .@AirAsiaSupport My flight HI8Z9H was changed by the airline, leaving me with a 17hr+ overnight layover. Your bot "Bo" is unhelpful. I need confirmation for hotel accommodation ASAP as per DGCA/Duty of Care guidelines.

From daylight to midnight☀️✨🌙✈️

@joshuachanhz Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@airasia Hey @airasia @AVA_airasia. Is that it? Do you just direct people back to your unhelpful ChatBot and leave it at that when they clearly say that Bo isn't solving the problem?

@airasia @AVA_airasia Case Number: 222060435 Says 'Payment Completed' on April 2nd for my refund and I've received nothing. It's been nearly a month. Sorry but the ChatBot on your website is not helpful at all. Please update or connect me with a live agent. Thank you.

@divyavaani07 Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@AirAsia Trying to change my Bali flight for 20 days—no success. Booked via agent; they say no response from your side. Asked to contact inventory, but only a bot exists—no human support. This is very frustrating. Please help resolve this ASAP. #AirAsia #CustomerService

@athenatheprime Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@airasia Hi AirAsia, our NRT–MNL flight Z2193 was cancelled and Agoda says rerouting is unavailable. We now need to buy more expensive replacement tickets. Please help escalate for reroute or fare-difference support.

AirAsia RedRun touched down in Da Nang and brought the heat🔥 Thank you to everyone who showed up, ran hard, and made this race one to remember. Until the next race… fly higher, run faster🏅

@athenatheprime Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@airasia Hi AirAsia, our NRT–MNL flight Z2193 was cancelled and Agoda says rerouting is unavailable. We now need to buy more expensive replacement tickets. Please help escalate for reroute or fare-difference support.

Let’s move on. Destination : healing ✅✈️

@chingudeul_b Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@airasia_indo @airasia Halo admin! Saya ada kendala dengan aplikasi airasia move dan tiket, boleh dibantu DM kah? Karena saya sudah chat BO tapi tidak ada respon baik. Terimakasih

Hari ini kita merayakan orang-orang terbaik yang bikin perjalananmu aman dan lancar ✈️ Happy Labour Day to all our Allstars! ❤️ Thank you for making every journey possible, even when no one sees it.

@centerlsw Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@airasia_indo hi kak, mau dm gimana ya? need help

@ofcoursemarkgf Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@airasia_indo cek dm

@Hendryyyy1dwfa We have already replied to your DM kindly take a look and follow back for quick assistance and updates. Thank you

@airasia_indo @airasia_indo

Seharian terbang, demi satu tujuan: kamu ✈️❤️

@williamunleash Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@airasia_indo Booking R9P67S — originally confirmed 25 May return (same day). You changed it to 26 May without consent, then cancelled it, and now expect me to pay extra to fix it. I was NEVER booked on the 26th. This leaves me stranded with extra costs I didn’t agree to.

@williamunleash Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@airasia_indo Booking R9P67S — confirmed 25 May return (same day). You moved it to 26 May without consent, cancelled it, and now want me to pay to fix your mistake. I was NEVER booked on the 26th. Fix this with a free 25 May return. Urgent.

@Hendryyyy1dwfa Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@airasia_indo Baik kak cek balasan saya ya

@Mittal1478 Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@airindia @airasia please check what your team has responded , I will not going to accept the resolution you people has provided. Need your assistance and help here @MoCA_GoI

Air India, this is disappointing. I reported baggage damage on my flight and followed up multiple times, yet there’s still no refund or clear resolution. It’s been weeks of reminders with no meaningful response.#airindia #AirIndia #CustomerService #TravelExperience

@ManikGoel Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@mm36306506 Hello,the above process would be the best way to enquire about your situation. Please do submit a complaint with the details and our customer support team will be in touch.

@airasia_indo @airasia My flight was cancelled and changed, but I requested cancellation, not rescheduling. My booking has still not been cancelled, and my new flight date is approaching. Please resolve this issue immediately. @airasia

@mm36306506 Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@airasia My flight was cancelled and changed, but I requested cancellation, not rescheduling. My booking has still not been cancelled, and my new flight date is approaching. Please resolve this issue immediately. @airasia_indo

@blufishes Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@airasia_indo min kenapa ya mau cek add-ons tapi gini terus? Tolong DM min

@Imnothere4l Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@airasia @airasia Please give advice on how to solve this issue.

I am deeply disappointed with @AirAsia's service during my recent trip (Booking GFM6FA, 28–30 Apr 2026). I purchased a MYR 622 sports equipment baggage allowance, yet faced inconsistent enforcement at KLIA2 and Bintulu Airport — resulting in MYR 240 in unplanned charges.

@sanaakenz Greetings.We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or send us a DM again to ensure prompt support

@airasia Votre bot ne fonctionne pas! Ça fait 10 mois que j’attends une réponse putain

Travel Advisory | Social Media Impersonation Accounts Please remain vigilant of suspicious social media accounts impersonating AirAsia or AirAsia representatives and requesting personal details. For assistance, Chat with Bo via support.airasia.com or the #AirAsiaMOVE app.