TELUS Support

Our Service Status site is a fast way to get info about maintenance, outages, and unexpected events impacting your services. Sign up for notifications if there’s an outage in your area, or even report an outage or event yourself! telus.com/status youtube.com/watch?v=7aI05W…

@JayManHope Hi Jay- We're sorry to hear you are having troubles adding MLB to your package. Are you getting an error message?

@TELUSsupport trying to add MLB to my optik tv and your website is shit.

Our front line team members can assist with the transfer to prepaid account. It is not a plan change, but rather an account cancel/transfer/migration. When you call in let the IVR know you would like to cancel and this will take you to the correct department who can assist you. As this does involve a cancellation of a product and migrated to another, you will need to have the account holder there with you to provide verbal authorization to our team member.

@TELUSsupport Are they available on the statutory holiday today? My parents don’t have the Telus app they don’t have smart phones. Is there a phone number to call to directly speak to a specialized agent?

@TELUSsupport is customer support closed today in Manitoba?

@VincentDynamo You can utilize the online team member chat service via your parents TELUS app. If the agent is not able to perform the transfer from post paid to pre paid via the online chat they will arrange for a team member to call you directly.

@TELUSsupport The person at the Telus store told us to call in and speak in person not AI

@VincentDynamo Have you tried to make the changes online?

@TELUSsupport My parents , who I’m calling for, have a personal account. I have been added as an authorized person to speak on their behalf

@VincentDynamo We're sorry to hear about your experience. Do you have a personal or business account with us?

@TELUSsupport I called and they said they were going to transfer me to an agent. Then the call hung up. This happened 3 times.

@VincentDynamo You can change your plan online or call 1-866-558-2273 or *611 on your TELUS mobile phone and a team member will be happy to assist you today with changing your plan. Due to the holiday, wait times may be longer than normal, but we will answer your call as soon as possible!

@TELUSsupport Mobile

@VincentDynamo Would you like to change a mobile plan or a smart home security plan?

@TELUSsupport I want to change a plan

@waitforitboomyo Thank you!

@TELUSsupport Just sent a PM

@TELUSsupport just had my home internet set up, but I have no modem mounting plate. How do I get this?

@waitforitboomyo That definitely doesn't seem right. Can you please send us a PM so that we can ask more questions and make sure this gets addressed? Thanks!

@TELUSsupport I had a technician come. He didn't install one. It's in my closet and told me to put a small table in the closet to set them on 🙄 Stupid idea imo

@Lalatran7 We're sorry to hear about your experience. Please feel free to send a DM our way with more details. We'll be happy to look into your account with you.

@TELUSsupport Thats all we do is pay every month we pay pay pay what we can sonetimes we get the bill right down sometimes WE CAN'T but we always Pay! So I made a $150 payment on our mobility then a $150 payment on our home services on March 25 and boom yesterday we get suspended

@Ianrsega99 We are sorry to hear you are still having troubles with connecting to the internet, can you please send us a DM with your address details, and we can take a look at this for you. Thank you!

@TELUSsupport Any word on when we can expect internet back in Calgary nw? It’s been two days. No updates. All this and we were down last week. Any eta or information?

Having internet connection issues or slow speeds? The first thing you can try is resetting your modem. Here’s how you can reset your equipment and get everything running smoothly. Still having issues? Ask our community: forum.telus.com youtube.com/watch?v=u9SZZZ…

@bgftgy31 Hey there, that definitely doesn't seem right. Can you please send us a PM so that we can ask more questions and make sure this gets addressed? Thanks!

Why is it when I phone Telus to @TELUSsupport twice now, put on hold and a 10 mins the first time and 13 minutes the 2nd time Telus drops the call!!!! Unbelievable!!!!

@gg8195 We’re sorry to hear about your experience. Providing great service is our priority, and we’d love the opportunity to make things right. Please send us a PM with more details so we can assist you. twitter.com/messages/compo…

@TELUSsupport Your service site is not working correctly, and your AI chat bot when I phone does not listen. Funny you guys can call me whenever you want but I cannot get customer service.

Our Service Status site is a fast way to get info about maintenance, outages, and unexpected events impacting your services. Sign up for notifications if there’s an outage in your area, or even report an outage or event yourself! telus.com/status youtube.com/watch?v=7aI05W…

@CoreyHaywood That's certainly not the experience we want you to have with setting up new services Corey and our apologies for that. Please send us a DM so that we can take a look into this for you.

@TELUSsupport @TELUS So now two weeks has gone by and because obviously the owner doesnt want to do that and we were told that they didn't even need access to upstairs let alone put a god damn hole in their house, now we have no idea when we'll have internet. Great. Fucking. Job. @TELUSsupport @telus

@TELUSsupport @TELUS maybe hire some people in the call center who actually know what the fuck they're doing and actually have the facts about everything needed. Just such insanely unacceptable customer service from this garbage company.

@AlbertaGirl34 Hi Lori - That definitely doesn’t sound like the experience we want anyone to have. We’d like to take a closer look into what happened and what was promised. Please DM us when you can, so we can follow up and review this with you.

Reach out to @TELUSsupport to fix my security system issue.......... told if it's the system problem cost me nothing.... was a system problem....... tech took it upon himself to change the smoke dector and motion dector then tell me I will owe $147............ fuck YOU !!!!!!!!

There's been a rise in nuisance and spam calls lately, but we've got your back. Check out our awesome (and free!) feature Call Control, which should stop these calls from getting through to your phone. telus.com/support/articl…

@yyzav8r We’re sorry to hear about your experience. Providing great service is our priority, and we’d love the opportunity to make things right. Please send us a PM with more details so we can assist you. twitter.com/messages/compo…

@TELUSsupport Telus Customer Service is absolutely terrible now that you eliminated Canadian jobs and offshore to Asia or South America. Closing call centre at 4pm Pacific? I guess Rogers or Bell are our options now... even your social media outsourcing is sleeping 😆

@TELUSsupport trying to call telus mobility for support and when being transferred to agent I get generic message that offices are closed. It's 7pm eastern, 420pm pacific, how are your offices closed? Is telus bankrupt?

@beachreadsinpm Hey! Thanks for the message. Lets take a look at some options, kindly PM us. twitter.com/messages/compo…

@TELUSsupport Hello, I am traveling and have lost my SIM card. I need to replace it with an esim. How do I contact you to do this? I cannot receive a callback.