The Fresh Grocer

@AldetM Thank you for your request to carry Bowl & Basket Garlic Olive Oil. Our product specialists continually review our assortment to ensure it reflects the tastes and preferences of today’s consumers. We have shared your request with our Own Brands Development team for consideration!

@TheFreshGrocer hey who do I speak to to make a Bowl & Basket request? I’d really love to see Bowl & Basket Garlic Olive Oil if possible.

@stpais We’re sorry this has been your experience & appreciate you bringing it to our attention. We understand how important an enjoyable shopping experience is, and your feedback helps us improve. Please be assured, we’ve shared your comments with the store’s management team for review.

@TheFreshGrocer Please let me know why the Fresh Grocer in South Philly on Grayferry Ave hasn’t had proper air conditioning since July is it because of the neighborhood it is in because it crazy

@guyschultz Thank you for reaching out and bringing this to our attention. We are sorry this has been your experience. Please rest assured, we have forwarded your comments to the store's management team for immediate review. If we can be of any further assistance, please let us know.

@TheFreshGrocer is there any reason that your store at 69th Street In Upper Darby announces the store as closed at 10:50 pm and turns patrons away at the door at that time instead of the posted hours through 11 PM?

@sprinkles34C Thank you for reaching out. We're sorry to hear about your experience with the Ice Cream you purchased at our store. Please send us a Direct message with your Price Plus card number or phone number and the product details, so we can assist you further!

@TheFreshGrocer so I just purchased some icecream and get home to enjoy it only to realize that I have been sold melted and refrozen chocolate chocolate chip icecream. I wasn’t expecting this at all.

@AldetM Thank you for your feedback, Aldet. Please be assured we have shared this with the store's team for review.

@TheFreshGrocer I thought you guys told me you'd get Gold Peak Extra Sweet Tea 6 packs at the Luzerne,PA location!!! I've been checking and I see nothing.

@RPhilly99 Thank you for sharing this feedback. We're sorry this has been your experience while shopping in our store. We've shared your message with the store team for review.

Please don’t start transforming your stores into ADA nightmares by filling the aisle with crap. I’ve already taken out one of your displays with my wheelchair because it was blocking me from shopping. @TheFreshGrocer

@MelindaAustin2 Thank you for your feedback. Please send us a message with some additional details regarding your experience, so we can look into this further. You can visit our website at bit.ly/44kAlH7 or contact us directly at 1-800-746-7748. We look forward to hearing from you!

@TheFreshGrocer Yesterday, there was a discount code for The Fresh Grocer that said good until 3/31. Today, it doesn't work. I called customer service and was given the run around. This coupon should be honored. Customer loyalty means nothing. ⏰️2 cancel my membership.

@AldetM Thank you for the additional information, please know we have followed up with the store.

@TheFreshGrocer Since I can't dm my store is Union St, Luzerne, PA

@TheFreshGrocer hey just a quick question for you guys....Is there any particular reason that you're okay to carry "Extra Sweet Gold Peak Tea" in the single bottles(18.5 fl oz) but not okay to carry the 6 pack of the same ones? You have the regular sweet tea 6 packs.

@zuni_pa Please contact us directly at 1-800-746-7748

@TheFreshGrocer I tired your link that you supplied and your chat wouldn’t recognize the store (Monument RD).

@TheFreshGrocer @WakefernFood Felt racism from an of color female salad bar cashier - unwelcoming & refused to give us 2 whities a spoon for ice cream we purchased there; no utensils in the seating area containers.; 2 white employees at the liquor register supplied a fork.

@NotYoMoe We are very concerned to hear this, thank you for letting us know. Please message us with your name, contact information, The Fresh Grocer location and Price Plus Card number so we can look into this further.

@TheFreshGrocer at 56th and Chestnut is going to kill somebody. The staff is ignorant and uneducated about food safety. Someone I love has a severe shellfish and seafood allergy. Staff members cross d contaminated the tongs used

@kaybee4k We are sorry to see this! Please message us back with the date of purchase, the store location, and your member card number or phone number associated with your account. We look forward to hearing from you!

@Angi39399404 ❤️ ❤️

@TheFreshGrocer G'mornin let's welcome back DWAYNE the lead maintenance at store 456 been out sick for 6weeks he has definitely been a pillar to the community ✨️🙏🏽✨️

@imightcare Thank you for reaching out, Phillip. We are very sorry to hear about the King's Hawaiian Rolls you purchased from our store. Please provide us with your store card number and phone number, so we can look into this further.

@TheFreshGrocer right near LaSalle is wild for this and I just left there with king's hawaiian

@tajibabe Thank you for bringing this to our attention. We are sending this to management for immediate review.

@TheFreshGrocer on Monument is wild for keeping bread out like this

@DrC6198 Thank you for reaching out. We welcome feedback from our customers and will share your comments with the appropriate parties.

@ShopRiteStores @TheFreshGrocer Juneteenth has a story, flag & specific colors associated w/it. It’s a holiday for Black Americans. If you’re going to sell items reflective of Juneteenth get the colors (blue, white & red) & symbols correct‼️‼️‼️

@rbarrimond Hi Robert! We are very concerned to hear about your pick-up experience. Please send us a DM with additional info so we can look into this further. Thank you!

@TheFreshGrocer Welp, we are two for two. Tried order for pickup at Cheltenham and once again been completely ignored. Been waiting for almost 40 minutes now. Don’t use this service. This is trash.

@Angi39399404 Thank you so much for your kind words, Angi! We are very lucky to have Dwayne as part of our team! Please know that we have forwarded your compliment to the store's management team!

@TheFreshGrocer I FREQUENT STORE 456 AND THAT IS THE FIVE STAR SUPERMARKET EXTREMELY GREEN CLEAN ESPECIALLY THE BATHROOM VERY ORGANIZED MAINTENANCE MAN (DWAYNE) IS YOUR PERFECT MAINTENANCE GUY THIS IS HIS PASSION DWAYNE -$$$$

@kiraholmes01 Thank you for reaching out, Kira! We would be happy to help you with this. Please provide us with your email address and price plus card number, so we can reset your password for you.

@TheFreshGrocer I’m not able to access the digital coupons in the app because the password reset feature appears to be broken.