THE ICONIC

@People_Word_OG Please note only parcels from our Fulfilment Centre shipped with Australia Post Standard or Express can be delivered to Parcel locker addresses. Orders with Same day or Saturday delivery will be shipped with Startrack and therefore, unable to be delivered Hope this helps! :) 2/2

@People_Word_OG Hi there, Thanks for reaching out! As you start typing in your address, it will say underneath "Try full form". If you click here you will be able to add your address manually. 1/2

@Hey_its_Nance Hi Nance, Thanks for bringing this to our attention. I can confirm the price has since been amended. Have a lovely day! - Kay

@Shivkum40119058 @iconic Hi there, We are sorry to hear this! If you could please reach out to our Customer Sevice team here: theiconic.com.au/contact We will be able to assist you further with this one. - Kay

@iconic @theiconicau Order ID 1033395 Order was placed on 20.8 and delivery was made on 27.8. Used/damaged belt was delivered. Unable to understand that this mistake is intentionally or unintentionally but It is very surprising that brand like Iconic does this type of mistake.

@Emilymoss1 Hi Emily, We are so sorry to see this! Please reach out to our Customer Service team here: Theiconic.com.au/contact They will be able to assist you further with this one.

Brought online @theiconicau a while ago, went to wear it for the first time… have a slight issue… security tag still attached.. what shall I do?

@DuxKristin Whoops! Thanks for sharing this one with us, Kristin. I will reach out to the model to make sure she's okay! In the meantime, I can assure you we have raised this to have the photos amended immediately.

@beardnerd3 Hi there, We are so sorry to see this has happened and sincerely want to ensure this is resolved for you as soon as possible. Could you please reach out to our Customer Service team here: Theiconic.com.au/contact We can then look into this further for you. - Kay

@theiconicau received a mouldy pair of boots in the mail today and a dirty damaged pair over a week ago. On both occasions I needed the boots for events. Appreciate you allow returns but it is so hard to provide what is advertised? Does anyone check the goods before shipping?

@ClayBolton Hi there, We are incredibly sorry for any disappointment caused by this delay. We kindly request you contact our Customer Service team here: theiconicsupport.zendesk.com/hc/en-us/ They will be able to assist you further with this. - Kay

Isn’t it so exciting when a website says ‘guaranteed delivery by tomorrow when purchased in 12 minutes’ so you scramble a basket together only to receive a follow up email more or less saying they lied 🤥 @theiconicau

@voodoo47 Hi there, We are so sorry to hear this. We kindly request you contact our Customer Service team here: theiconicsupport.zendesk.com/hc/en-us/ They will be able to assist you further with this. - Kay

@lisldobson Hi there, Thanks for reaching out. We kindly request you contact our Customer Service team here: theiconicsupport.zendesk.com/hc/en-us/ They will be able to assist you further with this. - Kay

@theiconicau How can I get confirmation of delivery fast tracked on my order? I ordered for delivery today and email states you won’t get it to me by 3 bd?

@postblocksyndro Hi there, Thanks for reaching out. Could you please reach out to our team on live chat via the link below? They will be happy to urgently assist you with this one. theiconicsupport.zendesk.com/hc/en-us/

@theiconicau Hi, I need urgent help with my order... I have sent a msg last night but no reply yet.. Anyone able to help me?

@gunankakkar 2/2 If so, please reach out to our Customer Service team via the page below and they will be happy to assist you further with this. theiconicsupport.zendesk.com/hc/en-us/

@gunankakkar 1/2 Hi there, Thanks for reaching out. This one doesn't look like an ICONIC order number and we currently do not have over the phone service. Could you please confirm this is an THE ICONIC order?

@KeyaMuk Hi there, We are sorry to hear about the delay with your order. We kindly request you contact our Customer Service team here: theiconicsupport.zendesk.com/hc/en-us/ They will be able to assist you further with this. - Kay

@SheenaJones_ Hi Sheena, Sorry for the delay in getting back to you. Please reach out to our Customer Service team here: theiconicsupport.zendesk.com/hc/en-us/ They will be able to look into this further for you.

@theiconicau hey!! I paid an extra $4 delivery to get my delivery today, it never showed. Will this then be reimbursed?

@HarveyMacbeth Hi Harvey, Thank you for reaching out and sorry for the delay in getting back to you. Your birthday voucher will be valid for 21 days from the date of your birthday. - Kay

@theiconicau Hello! I got a birthday code when I logged in and the message said to check my email for an expiry date but I haven’t received an email. How long do birthday codes last? Thanks!

@sophina365 Hi there, We are sorry to hear this and for the delay in getting back to you. Could you please confirm if this has since been resolved?

@theiconicau hi when i try to download my return label and i have already contacted customer service but no reply

@t4ila Hi Tinks, We are so sorry to see this! We kindly request you reach out to our Customer Service team here: theiconicsupport.zendesk.com/hc/en-us/ They will be able to assist you with this one via live chat or email.

@Mick_DR3_JM43 Hi Mick, We are so sorry to see this! We kindly request you reach out to our Customer Service team here: theiconicsupport.zendesk.com/hc/en-us/ They will be able to assist you with this one via live chat or email.

@therealmrsnash Hi there, We are very sorry to hear that this happened. If you could please DM us your order number, we will be sure to pass this feedback on to the courier. - Kay

@theiconicau your delivery person didn’t even attempt to ring the bell, just took he package straight to the post office. Yeah I was home all day and can’t get to the post office for days 😡