Tile Giant Help

@Ants__Bee Hi Abacus, we've replied to your DM!

@TileGiantHelp when will your phone lines be working again please? Have urgent query and not getting response via email or product q&a.

@Leeds_Campeon we'd need you to email your details for us to do this though

@TileGiantHelp Customer service is non existent. Been trying to sort out a complaint and even sent an email to Matt Williams. No response from the boss so what would you expect from his employees. Go somewhere else for your flooring and tiles.

@Leeds_Campeon we'd be more than happy to look into again and review the last outcome

@Leeds_Campeon Hello Cheesy_, Hello Cheesy_, We're really sorry to hear that you have had a negative experience with us. In order for us to look at this again can you please email us at customerservice@tilegiant.co.uk (mailto:customerservice@tilegiant.co.uk) We look forward to hearing fr...

@nicolabaker123 could you email your order number, the store you tried to return to and the full name on the order to customerservice@tilegiant.co.uk and we'd be happy to look into this for you.

@TileGiantHelp just tried to return an unopened box of tiles to store and was told I couldn’t because they’d been ordered in, contrary to advice given at the time of ordering. Please advise.

@CHARLOTTEG1981 Hello Charlotte, We're really sorry to hear that you have had a negative experience with us. In order for us to look at this again can you please email us at customerservice@tilegiant.co.uk (mailto:customerservice@tilegiant.co.uk) We look forward to hearing from you.

@TileGiantHelp Excellent news that your takeover has gone well @TileGiantHelp Perhaps now you can stop using this as the reason why I am still waiting for a refund 4 weeks later. Terrible company to deal with!

Please see below:

@tonyahoward sorry to hear about the delay. As this was a store order they will be the best ones to advise exactly whats is happening, as the store will have ordered these from our suppliers. You can call the store direct on 01695 580291

@TileGiantHelp hi we ordered tiles last week from ormskirk and paid in full. We have a tiler waiting , we were promised today and now they say it might be next week !! Can you please tell us when they will be coming ?

@mpw_ @LeedsNews as advised, the company is under new ownership and all pending orders will be honoured. There is an official statement from our new owners on our official LinkedIn page. No further information will be given at this time.

@TileGiantHelp can you confirm what your company going into administration means for customers that have goods on order that have paid for them etc. please? If you go bust, will they all lose their money? Who's been appointed as Administrator &running the Company now? @LeedsNews

@mpw_ @LeedsNews Our company has completed restructuring and i now under new ownership. Please rest assured , we are putting our customers first and we will maintain continuity, so all pending orders (Including Tile Giant stores, former store and online) will be honoured.

@sajramsay Hi Steve, I am sorry to hear about the issues you have had with your order. If you could email us at customerservice@tilegiant.co.uk with your order number we would be happy to look into this for you. Thank you Tile Giant

So @TileGiantHelp, you say on your phoneline that you provide excellent ‘customer service’. Placed order 26/1 only to find out after calling 6 times that order hasn’t been placed yet?! Shocking service and not one person taking ownership of my issue. #rubbishservice

@CarysKaiser I understand you discussed this one of our customer service team on the phone yesterday and this has now been resolved. We are sorry for the experience you have had and will look into all the relevant feedback to avoid similar issues occurring.

Tiles for a bathroom a thread and a lesson to all @TileGiantHelp Especially Tile Giant apparently 1st choice for tiles Last Thursday I went to Macclesfield customer service great. Let’s take your number and I paid for 3 samples all in stock we will call with a price ….

@CuervoAdsl if you'd like to DM us the best contact number for yourself, we'd be happy to give you a call and clearly explain the exact details of our promotions and offers

@CuervoAdsl The exact wording on the promotion states that it is an extra 25% off tiles, which is exactly what we have offered and the wording makes it is clear its is a discount for tiles.

@CuervoAdsl It does state on the promotion itself that it is 25% off our range of tiles

@CuervoAdsl Hello DrLisa, We're sorry to hear of an issue you were experiencing when trying to purchase with the discount code. I can see that it is the rowan oak flooring which isn't part of the promotion as this was for our tile ranges not the flooring, sorry for any inconvenience cau...

@jademountain91 Hello Jade, Thank you for providing that information. Please can you send a copy of your receipt in to us via email to customerservice@tilegiant.co.uk Just before I log this as a complaint with the regional manager can I check how many bags you have left over and also whe...

@TileGiantHelp I asked the shop worker how much adhesive I needed for a 19m2 area.I was told to buy 7 bags… started tiling and got just short of half way on 1 bag. Checked online calculators and it says 3 bags for this area ! I read the receipt and found I can’t return the extra

@jademountain91 Hello Jade, Thank you for getting in touch. Sorry to hear about this issue that you're experiencing. So I can investigate this further please can you provide a few bits of information. Which store was this purchased from? Can you remember who it was that you spoke to i...

@Si_Castle Hello Si, Thank you for reaching out.  What wonderful feedback to receive about our Croydon store We shall pass on your appreciation to our store colleagues. Kind Regards Gareth

@TileGiantHelp Superb customer service today from the boys at your Purley Way branch…thank you Tile Giant 👍🏻

@j12a Good morning Mike, I'm sorry to hear that you've been unhappy with this experience. Can you please DM us with your order details so that we can look into this further? Kind regards, Bekki

@TileGiantHelp , don’t order a large amount of tiles from this company and pay for them you will be disappointed, they don’t even have the balls to tell you that they won’t be delivered and going to be a further delay