TopCashback Support

💭 Ever need a hand with your TopCashback account? We’re here for support and to keep you updated 💡 Before reaching out, you might find your answer in our FAQs 👉ow.ly/PiPw50Yxu2Q 💌 If not, just tag us or send us a message, we're happy to help.

@dksesh Hi Sesh, if you're selecting a monthly plan the cashback will be calculated based on the value of a month's cost. If you select one of their annual deals, the cashback will be calculated based on the value of that purchase. - Raymond

@Top_CashBack - hey, please clarify on one of your deals. You have 73% off on 1p Mobile. Is the 73% cashback on the first month price or the entire annual price? Eg. say I take a plan costing £10/month. Is 73% cashback on £120 (annualised) or just on the £10. Appreciate clarity

@vgbtea Hi Hej, can I ask if you've tried clearing cookies and cache on your browser? As this generally helps with this issue. If the issue continues after trying this, please DM us to let us know so that we can have a closer look into this for you. - Raymond

@Top_CashBack hi all links I open from your app or website do this. Any advice? I’m on an iPhone 17 pro if that helps?

@anthslife This can vary in timeframe as we would need to be passed any cashback funds from the retailer via their affiliate network. If you would like us to take a look please drop us a DM with your TopCashback username -Phil

@Top_CashBack how long should a ln earnings sit in “confirmed”?

@macky3651 Hey, if you could please drop us a DM with your TopCashback username as we can take a closer look to help -Phil

@Top_CashBack Hi, I’ve had a missing cashback claim for 6 months now and despite escalation to the customer services I’m still yet to get resolution. Claim:2504GBXCXTHZ. Can some look into this

@cantonographer Hey, if you could please drop us a DM with your username as we can take a closer look at the claim and membership for you. We do mention memberships upon sign up on site and within our welcome email to be as clear as possible with members -Phil

@Top_CashBack Three months since my January claim - logged into my account and it still says “awaiting retailer”. This is absolutely moving at a snails pace - like pulling teeth or filing an EU 261 claim. I have had nothing since last year’s cashback - which I had to chase for even then!

It has taken me an hr to use @Skyscanner after @Top_CashBack click through. SS app won’t attract £back but TCB will disappear off your screen if you have to walk away from yr phone for anything. Hit/miss if you have to start from @Top_CashBack screen - then yr data goes AWOL

@andburd Hi Andrew, can you send us a DM with your TCB username so that we can look into this for you? - Raymond

Hi @Top_CashBack. I requested a voucher payout early yesterday and it promised delivery within 1 working day… but still hasn’t arrived. Please advise. Thank you.

@MurphSpud Hey, if you could please drop us a DM with your username as we can take a closer look -Phil

@Top_CashBack Where did the £2 Cashback offer go for a minimum £10 spend? 🤷🏻‍♂️

@sands2530 Hey, if you could please DM us this information and remove your post as it is public and people may see your email address -Phil

@sands2530 Hey, if you could please drop us a DM with your TopCashback username as we can take a closer look -Phil

@cantonographer notified. - Raymond 2/2

@cantonographer Hi, we understand this has taken some time to progress, however cashback is awarded by the retailer's affiliate network and at this stage we're waiting to receive an update from them. We can assure you that our team is on the case, once we've received an update you will be 1/2

@DeePeeBee_ Hi, we've recently tested the code and it seems to be working as intended. Please make sure that the items you're trying to apply the code to are eligible as the code only works with selected items. You can view eligible items here: harveynichols.com/promotions/spr… - Raymond

@Top_Cashback hey your @HarveyNichols voucher for 15% off Fashion & Beauty or 20% off orders over £300 (code HELLOSPRINGCUR) doesn’t work. And it’s still showing as active on your site. Ends in 21hrs. Can you help?

@cantonographer website and if this is smoother please reach out to us -Phil 2/2

@cantonographer Hey, we would advise to lodge a missing cashback claim for each missing purchase here topcashback.co.uk/account/enquir… after allowing a full seven days from purchase for tracking as our team can go through the process for you . To help for any future purchases please try our mobile 1/2

@kabachman Hi Kelli, please send us your TCB username so that we can assist you with your transaction. - Raymond

@Top_CashBack how convenient for you, you didn't 'track' my last 2 shopping trips even though I went though your app!😡 #scam

@cantonographer Hi, can you send us a DM so that we can have a closer look into this for you? - Raymond

@Top_CashBack @Skyscanner Then got to the traveller details and payment card holder and address details. Tried to pay on 6 occasions and got “our payment service gateway was experiencing problems.” There was a similar glitch in Feb with my booking then. Still have not had the cash back from that booking!!

@Robgambit90 transactions you'd like us to have a look at, please DM us with your TCB username and details of the transactions. - Raymond 2/2

@Robgambit90 Hi, the estimated payable time is an estimation based on the average time it takes the retailer's affiliate network to review transactions. This can increase or decrease over time as networks can experience delays due to reasons out of our control. If you have any 1/2

@Top_CashBack why has the time to receive cash back all of a sudden gone way up?

@KennyGrant77 Hi Kenny, please send us a DM with your username so that we can look into this for you. - Raymond

@Top_CashBack any idea why these Parts In Motion transactions are still 'pending' for over a year? 🤔

@NickyLunt1 Hey Nicky, as we can only look into the cashback side of things we would advise to contact the retailer's support team as they should be able to assist -Phil

@Top_CashBack hi - who do I contact if a retailers website is not accepting my card payment or Apple Pay ? Thanks