TopCashback Support

💭 Ever need a hand with your TopCashback account? We’re here for support and to keep you updated 💡 Before reaching out, you might find your answer in our FAQs 👉ow.ly/PiPw50Yxu2Q 💌 If not, just tag us or send us a message, we're happy to help.

@SuRiley25 Hi Susan, we do send out these emails to help start claims for any untracked transactions. We advise double checking the email domain, if you're unsure please feel free to forward to contact@topcashback.co.uk for confirmation. - Raymond

@Top_CashBack Are you sending out emails with this message, or is it a scam?

Oops! Our website and app are currently experiencing an issue ⚠️ Our team is investigating and working to get everything back up and running as quickly as possible. Thanks for your patience while we sort things out. We'll keep you updated here as soon as we have updates💚

@XingRong69044 Hey, please email contact@topcashback.co.uk with this issue and we can help you from there - Raymond

@Top_CashBack this site's a scam! i can't log in to withdraw money,it keeps saying my password is wrong

💭 Ever need a hand with your TopCashback account? We’re here for support and to keep you updated 💡 Before reaching out, you might find your answer in our FAQs 👉ow.ly/PiPw50Yxu2Q 💌 If not, just tag us or send us a message, we're happy to help.

@SarahWhyld1 Hey Sarah, our team are aware that our site and app are not running as smoothly and they are investigating this to resolve any issues as fast as possible -Phil

@Top_CashBack Hi Please can you help Been a member for many years , cant get into app today , Uninstalled, installed, wifi on ,off,tried everything! Is there an issue?

@DeceptivelySlow Our team are aware and are on the case to resolve this as soon as possible -Phil

@Top_CashBack is your website down? I keep getting a 504 error.

@Llahanna Hey, if you could please drop us a DM with your username as we can take a closer look -Phil

Hi @Top_CashBack I bought 2 gift vouchers yesterday (one order totalling £20) so I could get the £2 bonus. Because 1 of them didn’t come through until today though, my bonus seems to be lost! Is there anyway I can get it back?

@stevetoonarmy71 Hey. We're sorry to hear of your tracking issues. If you'd like to reach out over a DM and let us know your username, we can take a look at your account to see if we can assist you further. -Patrick

@Top_CashBack what is it with your website, 99 out of 100 purchases are not tracking and i have to go through waiting for months before finding out you are not going to pay out or give the money, then after wait another 15 weeks before going payable. another transaction yesterday another 🤬🤬

@r_telmanovich Hey, if you could please drop us a DM with your username as we can take a closer look -Phil

Hey @Top_CashBack, why is your support ghosting me? My account was locked for "regional reasons," yet my friends in the exact same location are getting paid normally. This is pure discrimination and unfair blocking of my earned funds.

@Rutherford_Paul Hey, if you could please drop us a DM with your username as we can take a closer look to help -Phil

@Top_CashBack Hi there. I still have a payment pending from 1st December 2025. Please can you advise. Thanks.

@phoebebuffay21 Hi, if you could please drop us a DM with your username as we can take a closer look -Phil

My email to @Quilter they need to be held accountable. @Top_CashBack you need to be doing something to stop Retailers refusing cashback with no reason.

@sorcha59 Hey, if you could please drop us a DM with your username as we can take a closer look -Phil

@Top_CashBack I’ve noticed the majority of my recent purchases are not tracking. Completed all the missing form. Can you check mu account most recent one was last week

@Gutbuster40 Hey, if you could please drop us a DM with your username as we can take a closer look to help -Phil

@Top_CashBack I’ve noticed that my TrainPal app cash backs have never shown on my account. , I’ve not always gone used top cash back but the times I have it’s never showed , what could I be doing wrong

@haych13_ Hey, if you could please drop us a Dm wit your username as we can take a closer look to help -Phil

@FPLAgony Hi, please DM us with your username and let us know more details of the issue your experiencing. - Raymond

@Top_CashBack are you able to help me desperately in need as I’m stressing out lots over TopGiftCards

@PrathamLadha Hi, I've looked into this issue for you. Please try submitting your claim again, if you experience the same issue please send us a DM. - Raymond

@Top_CashBack @TopCashbackUSA I have made a purchase from your platform for PureVpn on 8March but i did not get any cashback yet! I also have transaction proof. I am not able to make a claim as i was not aware about the fact that we cant claim after 100 days of click! kindly help

@takingitallin26 Hi, if the tracking amount is incorrect we encourage you to lodge a 'Incorrect' cashback claim so that we can investigate this with the retailer. topcashback.co.uk/account/enquir… Please send us a DM with your username if you're having any trouble with this. - Raymond

@Top_CashBack why do some of my Deliveroo purchases get correct cash back but some don’t? And by the way, no offers used. Offer your site without glitches or just don’t bother?

@pcguy8088 We are sorry to hear this as we do work hard to get cashback from retailers to members with great success. If you do change your mind and need any help in future please drop us a DM -Phil

@Top_CashBack There is nothing to take a closer look at. ExpressVPN can take up to 14 weeks to give a transaction a thumbs up or thumbs down re CashBack. IMO the latter appears to be occurring at too high of a rate & outside my comfort zone for a $200 purchase.

Well decided to cancel my @ExpressVPN sub within their 30 day period. In my opinion, ExpressVPN denies valid cashback for their products purchased via @TopCashbackUSA site but only after ExpressVPN 30 day refund period. That is something I can not stand for. @Top_CashBack

@itsmeachin Hey, if you could please drop us a DM with your username as we can take a closer look with our team -Phil

What type of scam is this @Top_CashBack @TopCashbackUSA I have raised tickets but still there is no update on this. #TopCashback #ccgeeks