TopCashback Support

@Nadonly1 Hey, if you could please submit a support ticket on your account here topcashback.co.uk/account/enquir… as we can take a closer look to help -Phil

@Top_CashBack I don’t know how to. Sorry

@Top_CashBack I referred a friend and she signed up and spent £100+ and she didn’t get her £10 for signing up and I didn’t get my £25 for the referral. Not happy

@PrathamLadha other members have been successful in providing an order ID/ reference and others used the email address associated with their PureVPN account. This is why providing an email address was suggested. If you're having any trouble with this please send us a DM. - Raymond 2/2

@PrathamLadha You need to submit the claim through the form on our website as this needed for the retailer's network to investigate. Cashback is rewarded by the network not by us, which is why we require you to submit a claim which we will then use to retrieve the cashback. We've seen that 1/2

@PrathamLadha Please try using the the email address associated with your PureVPN account instead of the order ID. - Raymond

@PrathamLadha below: topcashback.com/account/enquir… Also if you're regularly experiencing tracking issues with your transactions, please try following our help guide provided here: topcashback.com/help/ensuring-… Let us know if you have any trouble submitting your claim. - Raymond 2/2

@PrathamLadha Hi there, we generally advise that you allow up to 7 days for purchases to track, as sometimes they can take a few days to show on your account. However as the transaction hasn't tracked after 7 days you'll need to submit a missing cashback claim using the link I've provided 1/2

@Jenkins71Barry Hey, if you would like us to take a closer look please drop us a DM with your TopCashback username -Phil

@Gsusby Hey, we would advise to reach out to the TopCashback Spain team at contact@topcashback.es as they can take a closer look to help -Phil

@Top_CashBack no me lo dan porque se supone que no cumplo los terminos. Me podeis decir como procedo en poneros una buena reclamacion

@cantonographer Hi, can you send us a DM so that we can have a closer look into this for you? - Raymond

@Top_CashBack Not only that - but also my recent flight on Trip.com hasn’t shown on dashboard either!?

It has taken me an hr to use @Skyscanner after @Top_CashBack click through. SS app won’t attract £back but TCB will disappear off your screen if you have to walk away from yr phone for anything. Hit/miss if you have to start from @Top_CashBack screen - then yr data goes AWOL

@daddybasil Hi Barry, if you could please drop us a DM with your TopCashback username as we can take a closer look to help -Phil

@Top_CashBack I have been waiting nearly a year for my cashback from TUI Barry

@DavidBa97629651 Hey, this is a genuine offer and you can find this showing here topcashback.co.uk/holiday-extras/. We do not work directly with retailers but with the affiliate marketing networks they use for offers -Phil

@Top_CashBack Thank you for your response but can you please clarify if you have issued such an offer via email of 100% cashback on fast track as I have contacted Holiday Extras and they state they don’t undertake any offers via Topcashback?

@Top_CashBack Good afternoon I am trying to book fast track via the TopCashback offer but it keeps saying payment declined, I am now worried that this might be a scam can you confirm that the offer is valid and why is the payment being declined

@2KGAWDDD_ Hi, can you DM us with your TCB username so that we can best advise? - Raymond

@Top_CashBack I was told a £20 cashback was on its way on the 12th Feb. It’s been 2 weeks since I’ve been told this and I still haven't received anything.

@cantonographer Hey, if you could please drop us a DM with your username as we can take a closer look to help -Phil

@Top_CashBack A full 3 weeks and nothing added to my total. About to return to UK on flights I originally booked via @Top_CashBack @Skyscanner.

@UveEme80 Hey, we would advise to reach out to TopCashback Spain as their team can take a closer look to help, you can reach them at contact@topcashback.es -Phil

No os fiéis de @Top_CashBack no pagan. Tenía una transferencia de 65 euros a mi cuenta hecha, nunca me llegó y no contestan a los correos. Ponen excusas para no pagar.

@justfabby2 If you would like us to take a closer look into what happened please drop us a DM with your username. To help with cashback tracking and eligibility for any future purchases please try our page here topcashback.co.uk/help/how-can-i… as we do really see this help members-Phil

@Top_CashBack With all due respect if that was the case my purchases wouldn't be declined. Either it's dishonest or there is something wrong with your site. Will be last time I use i genuinely cannot be bothered having to challenge your offering!

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@justfabby2 Hey, we do pass on all of the funds we receive from the retailer affiliate network for purchases made, back to members as cashback offers. If you are having any issues please drop us a DM with your username -Phil

@Top_CashBack Absolute scam everything i have ordered through this company ends up coming back declined! Then you have to challenge it which takes another 1-3 months. Don't waste your time!

@FromoWorld Hey, if you could please drop us a DM with your username as we can take a closer look -Phil

@Top_CashBack 12 weeks done still cashback is not payable

@musicloverrach Hi Rachel, happy to look into this for you. Please send us a DM with your TCB username. - Raymond