Patricia Wotton
172 posts

Patricia Wotton
@TrishaWotton
Geographer
London, England Katılım Ekim 2012
24 Takip Edilen21 Takipçiler

@eircare is not Fridays appointment which is number 4. I have expressly NOT askdd for a cancellation. I will bereturning to Shetland the week after next. I have incurred extra mobile data expenses and loss of time waiting for engineers not coming
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@eircare yesterday after having confirmed yesterday's cancellation. Somewhat sceptical I accepted it. Then after receiving confirmation of Friday's appointment via text message I got an email from Eir saying youd got my message to cancel. I did not cancel. Please ensure this
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@eircare for my mobile phone so reception is poor here. I am in the countryside I am hard of hearing and have hearing aids. I am as a 65 year old woman on my own. Having had a hip replacement a few months ago. I was finally given an appointment for Friday by your 1901 operative
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@eircare was cancelled (not by me) and after more frustrating hours on hhe phone Monday was rebooked for AM. Monday late morning I was called to say that was cancelled due to staff sickness and their inability to cover. I have no Internet and there is a dip here in connection
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@eircare number and the age friendly helpline which I thought might help me didn’t either. So I was repeatedly disconnected over a 2 1/2 hour period. The installation for Thursday was cancelled and finally after breaking down I was given Friday last for the installation. This
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@eircare though this was confirmed on the 27th of may with Joseph Rogers. Suddenly when being asked bh Circet to rind Eir myself to resolve their technical problem as 'we fong call ln behalf of the customer' on your 1901 number the automated system failed to recognise either
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@eircare on the system to say cancellation had occurred at the same time circet rang me so I put the Eir customer service advisor on hold while I spoke to circet who said he wasn’t coming today but they put me on from 1:00 to 5:00 on Thursday. The CSA said there was a problem
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@eircare cancelled I said the woman told me there was only a partial order he said no it was definitely full fibre. Anyway I rang Circet on Thursday morning to see if everything was alright, they told me nobody from EIR had placed a full order for full fibre broadband even
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@eircare though as there was only a partial order and I said no it’s definitely full fibre broadband that’s why I’d ask for and paid for I went back to the Eir customer service advisor and told him what had happened told him he said there was nothing on the system to say they had
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@eircare I booked an appointment for FF installation for Wednesday 8/7/26 pm after driving from Shetland to set up services in my new home. my account number is 1101656472 my order number is on zjk X-35. They didn’t come so I phoned Eir to ask what was happening they had nothing
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@eir lo and behold another cancellation. No feedback, no prioritising. I will be leaving the country before they bother to turn up. No shame.
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@TrishaWotton Hi
Thanks for getting in touch. Please send us a DM with your details and we will help you out. Thank you.
- The eir team
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@eir Why can't I get through your phone line not recognising my account? Phoned yesterday no problem. Today circet cancelled my order said I would need to call you not them but I can't get through to q human. 5 hours and counting!!
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@BenFoster153118 @welshroots @Journo_Blair I would say what a shame that a person with a mental health diagnosis yet again fell through the net of support and scrutiny. He was a British Citizen born and bred colour irrelevant.
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The place set alight last night was Citizens Advice, Sunderland. Its manager this morning told me they’re devastated and now trying to figure out how to help the people they were supposed to see #sunderland

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@Daithimec @welshroots @Journo_Blair It's deeper than that. Know your neighbour look after your kids build friendships then work together. What's wrong with doing your bit anyway? This is exactly what communities back in the day did anyway. A strong community base is a good starting point to ask serious questions.
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@welshroots @Journo_Blair Are you serious? So the way to combat constant stabbings, grooming gangs, bombing concert areas and stabbing of children is to give the place a good sweep up and clean.
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@welshroots @Journo_Blair There's no question there are issues to resolve. But I agree where are these people in their own neighbourhood where communities are desperate for support and hands on deck. A sense of entitlement without a real sense of community responsibility.
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