Turo Support

@Dont_at_me30 @turo Hi there, thanks for bringing this to our attention. We truly understand your frustration, and we will do our best to double check things for you. Please DM us with your email, full name, and more details about the issue so we can investigate further. -RH

@turo been reaching out to your cx services for days and it’s just circles atp . Will never recommend your app services

@jasonmonroe_ @turo Hi Jason, we apologize for any inconvenience. Kindly dm us with your first and last name, a brief about the concern as well as your email address, so we can assist you further. -AS

@turo what’s going on with my account! It’s been pending forever.

@TrilJonez Hi Nuski, thanks for bringing this to our attention and sharing your experience. We truly understand your frustration, and we will do our best to double check things for you. Please DM us with your email, and full name so we can investigate further. -RH

@TuroSupport who can i talk to about my account? im trying to book but the site went down mid chat to remove a verification restriction on my account

@KalHerr @turo Hi there, thanks for bringing this to our attention and sharing your experience. We truly understand your frustration, and we will do our best to double check things for you. Please DM us with your email, full name, and reservation number so we can investigate further. -RH

@TuroSupport @turo help needed! My flight was canceled yesterday. Because the trip time already started, the app locked the reservation so neither my host nor I can modify it. Also, the in-app chat is broken. Arriving today at noon, please DM

@TR3concierge @turo Hi there, thanks for raising this. We will be more than happy to assist, and we know how it feels. Please be aware that we responded in the DM, and waiting for you to provide us with the needed details so we can proceed. -RH

@turo I am a Turo Host , Please get back to me, I have been trying to list my specialty car for weeks, no one responds. My default language is somehow set to french on backend. I can’t understand my bookings or turos txts or emails. Support is terrible, they dont fix issues.

@xLashBeauty @turo Hello there, we’re sorry to hear about that, That’s not the experience we want for our guests. Please DM us your first and last name and email associated with your Turo account to review the experience you had. -YN

@turo who is able to assist with an ongoing issue that needs resolution? I was assured by a Turo specialist that the matter had been resolved and finalized. However, the charges continue..

@MikeJackson6 @turo @SarahMGellar Hello Mike, we’re sorry to hear about that, That’s not the experience we want for our guests. Please DM us your first and last name and email associated with your Turo account to review the experience you had. -YN

@TuroSupport @turo @SarahMGellar Is this AI you gotta say the same shit every time and keep sending me a $500 bill for doing damage to a piece of shit 2016 Van that I didn’t do anything to I’m 56 years old. I have a perfect driving record and your host is a scumbag.

Let @SarahMGellar help you slay the horrors of car ownership — enter before Halloween for the chance to win a three-month rental with the car of your choice! Terms apply. bit.ly/turo-10-days-o…

@MikeJackson6 @turo @SarahMGellar Hello Mike, we’re sorry to hear about that, That’s not the experience we want for our guests. Please DM us your first and last name and email associated with your Turo account to review the experience you had. -YN

@TuroSupport @turo @SarahMGellar I did that yesterday and the day before and I reached out to your CEO and I get the same nonsense. Every time you guys are pathetic. I hate talking like that, but it is ridiculous. My house was a clown with a piece of crap car and he stranded me out in the middle of bfe

@MikeJackson6 @turo @SarahMGellar Hello Mike, we’re sorry to hear about that, That’s not the experience we want for our guests. Please DM us your first and last name and email associated to your Turo account to review the experience you had. -YN

@turo @SarahMGellar Exactly, TURO is a subsidy For people who can’t afford the cars they drive and then the same people claim damage done to their cars by a decent people, and the damage never happened TURO takes the side of the host without even hearing an argument from the customer. GIVE ME A BR

@theCTO @turo @Airbnb Hello adam, Turo is legally mandated by local government and marketplace regulations to collect and remit sales tax on these rentals. Because these are government-enforced charges based on where the trip takes place, we are unable to waive the sales tax on your booking. -BM

hey can we stop this? you know where i live, you know how much taxes there is, INCLUDE IT @turo and @Airbnb

@jamesglenos @theCTO @turo @Airbnb Hello James, thanks for sharing your perspective! You’re right ,some pricing logic has to be calculated in the cart because it depends on real‑time factors like availability . For more information you can refer to our help center :bit.ly/4j3zdyN . -MA

@theCTO @turo @Airbnb I think there’s a reason they have to do the logic for this in the cart, rather than for everything listing on a search result page

@Ash200020077785 Hi there! Thank you for reaching out. If you’re experiencing issues with a specific reservation or your account, please DM us your full information and details of the issue so we can assist you further. Thank you. MA-

@TuroSupport Reservation ID #56772564 Ashish shah

@TuroSupport Reservation ID #56772564 Ashish shah.

@Ash200020077785 @turo Hi there! Thank you for reaching out. If you’re experiencing issues with a specific reservation or your account, please DM us your full information and details of the issue so we can assist you further. Thank you. MA-

@TuroSupport @turo Reservation ID #56772564 Ashish shah

@turo i was told that if a fee isn't listed at booking, Turo can basically charge whatever they want at the end. It's a small amount of money, but a massive lack of transparency. Feels entirely intentional to squeeze extra cash out of drivers.2/2.

@MikeJackson6 @turo @ChatGPT Hello Mike, we would like to understand what happened and assist you as best as possible. To do so, could you please send us your full name and the email address associated with your Turo account in a private message so we can review your situation in detail? – MA

@turo @ChatGPT I beg you don’t use Turo. You’ll regret it when you get a bad host. Turo has horrible customer service

We are proud to share that Turo is the first peer-to-peer car rental marketplace to launch an app in @ChatGPT-- an experience designed to transform formerly clunky travel planning into one seamless, personalized conversation. Read more here: turo.com/blog/news/turo…

@Cutydryver1 @turo Hi Colin, we understand how frustrating this must be. We’re here to help get this sorted. Please DM us your full name and the email linked to your Turo account so we can review your situation and work toward a resolution. -HH

@turo can someone please assist me as I have still gotten my reimbursement after 50+ days promised to me twice by customer service and all of a sudden today they said they are only going to reimburse a fraction of my out of pocket expenses. Stop playing games with people!!!

@MikeJackson6 @turo @Uber Hi there! We’re sorry to hear about your frustration; that’s definitely not the experience we want for you. Please send us a DM with your full name, trip details, and the email on your account, and we’ll take a closer look to help get this sorted. MA-

@turo @Uber Turo is the worst platform on the internet. Horrible customer service. Zero customer service

We’re excited to partner with @Uber to bring Turo’s expansive selection of over 1,600 makes and models to Uber Rent, beginning in early 2025!

@MikeJackson6 @KristenScholer @turo @Tesla @cheddar @elonmusk Hi there! We’re sorry to hear about your frustration; that’s definitely not the experience we want for you. Please send us a DM with your full name, trip details, and the email on your account, and we’ll take a closer look to help get this sorted. MA-

@KristenScholer @turo @Tesla @cheddar @elonmusk Turo is a joke. Don’t use their service. Zero customer service

About to take the @Tesla #Cybertruck for a spin in NYC, thanks to @turo @cheddar - let’s go! @elonmusk

@JeremyArri27547 @turo @couponfollow Hey Jeremy, Yes, we occasionally send promotions via email—just make sure email notifications are enabled on your Account page. For more info, please check the following link: bit.ly/4hCvSpk . -AA

@turo do you have any coupon codes? Thank you! couponfollow.com/site/turo.com via @couponfollow

@Ash200020077785 Hello Ash, thank you for letting us know. We completely understand your concern. We asked you to send us your full name and reservation number via direct message so we can properly investigate your experience and assist you as quickly as possible. -MA

@TuroSupport Hello I was asked to provide reservation number and full name in reference to my complaint earlier.