Turo Support

@mrstupes @eddielee41 @turo Hi there, we’re sorry to hear about your experience. We’d like the opportunity to review what happened and see how we can help. Please send us a DM with your full name, the email address on your account, and the reservation number so we can take a closer look. -BM

@eddielee41 @turo Stop using the service. Its.god awful customer support

Is there a reason why @turo can't respond to my messages so I can give them a couple thousand dollars? Customer service is HORRIBLE! CAN'T GET ANYONE TO HELP ON THE PHONE!!!!!

@lantpabon_jon @turo @ChatGPT Hello Andrew , we’re really sorry to hear about this experience . We’d appreciate it if you could DM us your full name and the email tied to your Turo account to review the experience you had.

@turo @ChatGPT @turo I’m having difficulty accessing my tax documentation for my earnings. My account was restricted, and although I’ve reached out to customer service, I haven’t received a response yet. Could someone assist me or point me to the right team? I’d really appreciate the help.

We are proud to share that Turo is the first peer-to-peer car rental marketplace to launch an app in @ChatGPT-- an experience designed to transform formerly clunky travel planning into one seamless, personalized conversation. Read more here: turo.com/blog/news/turo…

@RiddledRobots @turo Hey Nickolai, we apologize for any inconvenience. Please send us a direct message with your first and last name, as well as your email address, and a brief summary of your concern so we can review this further and assist you. -AS

Hey @turo if you have to report a smoking violation within 24 hours, why does the trip issues tab say you can report it within 72 hours?

@gonzalezagus___ @turo Hello Agustina, we’re sorry to hear to hear about that , That’s not the experience we want for our guests. Please DM us your first and last name and email associated to your Turo account to review the experience you had. -YN

Hey @Turo I returned a vehicle because it was unsafe to drive, per your agent’s instructions, and was promised a replacement + reimbursement. Now my account is suddenly restricted, my travel credit is gone, and no one will respond. This is unacceptable. Please fix this ASAP.

@mrstupes @3xCal @turo Hi there, we’re sorry to hear about your experience. We’d like the opportunity to review what happened and see how we can help. Please send us a DM with your full name, the email address on your account, and the reservation number so we can take a closer look. -BM

@3xCal @turo Turo has the worst customer service They will never protect you or do the right thing. Dont use the service

Man @turo really stiffed me for $50? Smh

@eddielee41 @turo Hello Eddie, we’re sorry to hear about that, That’s not the experience we want for our guests. Please DM us your first and last name and email associated with your Turo account to review the experience you had. -YN

@aSantos0816 @turo Hello Amy , we’re really sorry to hear that happened . That’s definitely not the experience we want for our guests. Could you please provide us your first and last name and email associated to your Turo account and your reservation number on DM to review the experience . -MA

@turo completely disgusted with service. Last host made a fraud claim to get more money saying I smoked in his car I don’t smoke I have reached out numerous times to have this resolved and still it has not been resolved- I will take legal action

@dillondelay @turo Hi there, we’re sorry to hear about your experience. We’d like the opportunity to review what happened and see how we can help. Please send us a DM with your full name, the email address on your account, and the reservation number so we can take a closer look. -BM

@MeliArmstrong @turo @ChatGPT Hi Melissa , we’ve already responded to you in DM , kindly check your direct messages for further assistance! -MA

@turo @ChatGPT do not ever use this service- we have had a horrible experience and the company is doing nothing to rectify it

@timofymykola @cybertruck @turo 💜

Returning this @cybertruck to its owner on @turo tomorrow morning. Such an impressive vehicle but the real star is FSD 14.2 which is just mind blowing. Drove 90 minutes without once having to touch the wheel. Can’t wait for it to come to the UK.

@namtaruu @TeslaOwnersUK @cybertruck @turo 💜

@TeslaOwnersUK @cybertruck @turo We had the FSD 13 to drive us around Texas for 2 weeks last year. Even that was awesome. I'm with you, I can't wait to finally have it here in the UK too.

Returning this @cybertruck to its owner on @turo tomorrow morning. Such an impressive vehicle but the real star is FSD 14.2 which is just mind blowing. Drove 90 minutes without once having to touch the wheel. Can’t wait for it to come to the UK.

@3xCal @turo Hello Calvin, that’s not the experience we want for our guests. Please DM us your first and last name and email associated with your Turo account to review the experience you had. -YN

@TuroSupport @turo I ordered the rental in the wrong state it was for Chicago and try to get a refund for the $150 I spent 2 hours later and they only gave me $97

@TeslaOwnersUK @cybertruck @turo 🔥🔥

@SneakerPhetish @turo 💙 🔥

Yeah, any trips I got lined up soon, I’ll be driving whenever possible. Airline travel is absolutely COOKED right now. Let’s make some memories, @turo

@plee314 @turo 💜 💜

As 2nd year @turo All-Star Host, I really enjoy interacting with all the colourful characters that I have the privilege of lending my vehicles to. #turo #carrental #travel #turohost

@m4dgid @turo @ChatGPT Bonjour ,Désolé pour la situation. Merci de nous envoyer en DM vos nom, prénom, email Turo et une description précise du problème pour qu’on puisse vous aider.-AA

@turo @ChatGPT Au moindre problème avec votre locataire Turo disparaît comme le locataire d’ailleurs Aucun accompagnement.

@cyberclops @turo Hello there, we’re sorry to hear about that, That’s not the experience we want for our guests. Please DM us your first and last name and email associated with your Turo account to review the experience you had. -YN

@turo customer service bites. Been trying to get a supervisor for three days now. Each time I call they put me on hold for 10 minutes then hang up. Or they promise one will call back - which never happens. Might be easier to rent a car next time instead of turo

@posix4e @turo Hi Alex, sorry for the inconvenience with your email. Please DM us your full name, the email address linked to your Turo account, and a brief description of your main concern. We’ll look into it and help resolve the issue together. -AA

@turo You just asked me to repond to an email at support@turo. When i did respond you said you don't check that email.

@micaelad @turo Hello there, we take host safety and accountability seriously and would like to investigate these recent experiences. Please DM us your full name and the email address associated with your account so we can review this with our specialized team. -OA

@turo you guy do nothing to protect hosts. We have had two back to back nightmare renters. There’s no accountability,