UCOOK

@simonfeesh Thank you for the feedback.  We will surely have this passed through to our teams and would like to apologize for any inconvenience caused.

Hey @UCOOKSA Your new calorie conscious dish is so lean, you only included half the recipe.

@simonfeesh Thank you for reaching out to us.  We are sorry to hear that the recipe card sent to you is incomplete.  Kindly provide the mobile number and email address linked to your UCOOK account so that we may look into this.  We look forward to hearing from you.

@alisontilley Hi Alison Tilley Your feedback has been passed through to the operations team so they may look into the issue with the warehouse as we are not sure how this has happened. We promise to credit your account with 15% of the full value of the meal as a discount to use off your ne...

@UCOOKSA is it pomegranate dressing (the body of the recipe) raspberry dressing (list of ingredients) or balsamic vinegar (actually delivered). The Dukkkah salad is confused.

@alisontilley Hi Alison Tilley Thank you for reaching out to us.  We are sorry to hear that you have experienced this.  if possible, kindly provide an image of the vinegar sent to you so that we may investigate this with our teams.  We look forward to hearing from you.

@DimaNkado @KateFZA Hello , Good news – our website is back online! We appreciate your patience as our team worked to get everything up and running again. You’re welcome to log in and make any changes to your order directly. If you prefer, you can also reply to this email with the changes you'd...

@KateFZA @UCOOKSA This error is back today again!

@UCOOKSA what’s up with your app?

@DimaNkado @KateFZA Hello , We’re pleased to inform you that our website is now up and running again! Thank you so much for your patience while we worked to resolve the issue. If there are any changes you’d like to make to your order, please reply directly to this email with the details, and we...

@DimaNkado @KateFZA Hi Dima Nkado, Thank you for bringing this to our attention. We're currently experiencing technical issues with our website and app, and our tech team is working hard to resolve them as quickly as possible. We apologize for the inconvenience and appreciate your patience and...

@kudzi_maps Hi Chef, Thank you for reaching out to us. We profusely apologize for the inconvenience, can you kindly assist and send us an email  to support@ucook.co.za or inbox us your email address linked to the account so we can reach out to you for further resolution.

@UCOOKSA so I was really looking forward to making my “Smoky BBQ Chicken Wings and Blue Cheese” today , only to discover ya’ll forgot to add the wings? 😅 now what must I do? Help please

@kudzi_maps Hi Mutengi_Wacho, Thank you for reaching out to us. We are experiencing some technical issues with our website. Our tech team is aware and are doing their best to get this resolved as soon as possible. We are terribly sorry for the inconvenience caused Kind Regards UCOOK S...

@UCOOKSA hey guys… is your website down?

@Ria31953748 @KateFZA Hi Ria, Thank you for reaching out to us. We are experiencing some technical issues with our website. Our tech team is aware and are doing their best to get this resolved as soon as possible. We are terribly sorry for the inconvenience caused Kind Regards UCOOK Support Team

@KateFZA @UCOOKSA The app and the website and the WhatsApp contact is not working! @UCOOKSA ?

@KateFZA Thank you Kate, we have escalated this to our tech team to look into this and have this resolved as soon as possible

@KateFZA Hi Kate Ferreira, I apologize for any inconvenience you've experienced with our service. I understand how frustrating it can be to encounter issues. could you try a hard refresh to see if that resolves the issue? Here's how: *For Desktop:* Press Command + Shift + R on your ...

@littlemissjhb thank you for reaching out to us. Your feedback will be passed onto our dev team. Regards Gershom

@UCOOKSA please fix your website!

@littlemissjhb Thank you for your response.  We are sorry to hear that your box was not delivered.  Kindly advise if we may process a refund or have the box sent out to you this Friday. Our teams are currently investigating why the box was not sent out.

@UCOOKSA Do you do Saturday deliveries? My weekend box did not arrive yesterday and I have people coming for lunch today! 😩

@littlemissjhb That you for reaching out to us.  We apologize for the delay in response. Kindly advise if your box was delivered successfully.

@ladynamedthando @MasaDiamond_ Thank you for reaching out to us.  Kindly provide the code that has been goven to you.

@MasaDiamond_ @UCOOKSA Is this still a valid code??

come over for some nachos + wine at Diamond’s 🤍 AD | thanks to @UCOOKSA x also remember to use my lovely code ‘MASA30’ on checkout to get 30% off on first time purchases.

@KubeSimon Thank you for reaching out to us regarding the login issues you experienced. Our tech team has successfully resolved the issue, and you should now be able to log in without any further difficulties. We've conducted thorough testing on various devices, and we're happy to report...

@UCOOKSA anyone else battling to log on to the Ucook website?

@Sexyktcat Good Day Cathlynn Marshall,  Thank you for reaching out to us. We are sorry to hear that you have experienced this. Please be advised that we have passed your feedback through to our logistics team so that they may look into this with the courier. We would like to apologi...

@UCOOKSA delighted with our latest purchase.But not happy at all with the delivery service.Driver was rude and unfriendly but I didn’t mind that but then he handed me a way too heavy box through his window of truck.The whole delivery almost came crashing downMy brother caught it.

@Deadcrush10 Thank you for reaching out to us. We are sorry to hear that you are receiving many marketing emails. You are more than welcome to update your marketing preference on your account. Alternatively, kindly provide the email address linked to your UCOOK account so that we may actio...

@UCOOKSA food is great but the spam in my inbox not so great. Way too many emails ..

@octavo8 Hi David Kritzinger🇿🇦 Thank you for your response and feedback.  Kindly provide the mobile number and email address linked to the UCOOK account in question and we will have our teams look into this.  We look forward to hearing from you.

@UCOOKSA I get that portion sizes differ, but 270g is pretty far off 500g