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@UKTVPlayHelp

Official feed for @StreamOnU customer support (technical queries). Available 9am-5pm on weekdays. You can also email [email protected] or call 020 3192 0504.

Katılım Ocak 2020
7 Takip Edilen509 Takipçiler
Sabitlenmiş Tweet
U Help
U Help@UKTVPlayHelp·
For all U enquiries, please reach us via our contact page u.co.uk/contact where we’ll be able to assist you. To find out more about our shows and be part of the conversation, head over to our Facebook page facebook.com/StreamOnU. Thanks!
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U Help
U Help@UKTVPlayHelp·
@stuhardy1979 @sexyhxx Was it working fine before Stuart?  Could you try to clean cache of your app, log out and log in again to see if it makes a difference?
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Stuart
Stuart@stuhardy1979·
@UKTVPlayHelp @sexyhxx Hi Heather, i have this exact same problem now on my roku tv - did you manage to get it fixed?
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Heather 💋
Heather 💋@sexyhxx·
@UKTVPlayHelp can you tell me why I can’t watch anything on U anymore it keeps displaying the following on photo enclosed and my tv is all up to date with updates even deleted the app and re installed it
Heather 💋 tweet media
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U Help
U Help@UKTVPlayHelp·
@Jen_Rodgers We didn't saw an issue so it's strange but we will double check on our side.  Happy it works again for you.  Feel free to contact us again if the error goes back!
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Jenny Rodgers 💙
Jenny Rodgers 💙@Jen_Rodgers·
@UKTVPlayHelp It looks like the app is back working again randomly. Didn’t do anything different so I don’t know if there had been an issue?
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Jenny Rodgers 💙
Jenny Rodgers 💙@Jen_Rodgers·
@UKTVPlayHelp Any thoughts on why the U streaming app on my smart TV keeps getting stuck after it’s played ads? It won’t start playing the show. I can’t update the app as it says it’s up to date.
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U Help
U Help@UKTVPlayHelp·
@Jen_Rodgers If you could provide us with the exact model number of your TV, as well as the year of manufacture, that would be helpful. Thank you.
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U Help
U Help@UKTVPlayHelp·
@Jen_Rodgers It would be helpful to know which device/model you are using and what the error code is.
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Jenny Rodgers 💙
Jenny Rodgers 💙@Jen_Rodgers·
@UKTVPlayHelp I’ve tried logging in and out. That didn’t work. I’ve tried reinstalling the app, also didn’t work. The software on the tv is up to date. My internet network hasn’t changed. The apps were working a few days ago and now they’re not. 😞
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U Help
U Help@UKTVPlayHelp·
@Jen_Rodgers which LG model / year do you have? which version of our app? qq: do you have the main menu in our app on the left side or is it at the top?
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Jenny Rodgers 💙
Jenny Rodgers 💙@Jen_Rodgers·
@UKTVPlayHelp Unfortunately, when I’ve searched our LG is an old model so no clear cache option available.
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U Help
U Help@UKTVPlayHelp·
@smnewton1968 @davechannel Morning! what do you mean exactly by you can't stream them?  On which platform do you experience the issue?
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sm newton
sm newton@smnewton1968·
@davechannel why am I unable to stream season 8 of brokenwood mystery
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U Help
U Help@UKTVPlayHelp·
@JamesTread59322 Hi James, We don't have a date yet sorry. But once we have a clearer roadmap we will let our customers know :)
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U Help
U Help@UKTVPlayHelp·
Good morning! Yesterday evening we experienced an outage to play our shows. We are very sorry for this issue. It has now been resolved, so you should be able to watch the shows. If you are still experiencing any issues please log out & log in again, then it should work fine.
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U Help
U Help@UKTVPlayHelp·
@naomi_dorsett Hello Naomi, Thank you for reaching out. Is it still an issue? If so can you tell us which tv model you have / the service you use to access our content (eg: youview) Thanks,
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Naomi Dorsett
Naomi Dorsett@naomi_dorsett·
@UKTVPlayHelp is there problems on uktv on tv as it playing the advert but after adverts it says please refresh or contact u
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U Help
U Help@UKTVPlayHelp·
@Feppy898498 Yes disabling pin control is platform specific so it will not work on TV if you do it by web. What do you mean by user documentation for TV? Which TV /devices are you using and the version of our app?
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U Help
U Help@UKTVPlayHelp·
@Feppy898498 Hi Feppy, Did you turned off parental control within the account dedicated section or directly when watching an episode? If you do it by web, is the result the same?
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Libby Thompson
Libby Thompson@LibbyTh45281082·
@UKTVPlayHelp It is on there now must of been a technical issue thanks for getting back to me
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Libby Thompson
Libby Thompson@LibbyTh45281082·
@UKTVPlayHelp hi I have the app on my phone and release the hounds is on it but can't find it on my amazon fire stick u app please help me
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U Help
U Help@UKTVPlayHelp·
@LBoGaming1 @DaveGorman @davechannel Hello, Is it still an issue? Could you try to log off, reinstall the app and log in again to see if it makes a difference?
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S. L. Perrin
S. L. Perrin@LBoGaming1·
Been really excited to watch the return of @DaveGorman on @davechannel. Tried last night, wouldn't play on either my TV, laptop or phone. Tried again today... 🤬
S. L. Perrin tweet media
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Carl
Carl@CarlmMorton·
@UKTVPlayHelp as being born and bred in the UK why am I getting your place in the USA?
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