U Help

For all U enquiries, please reach us via our contact page u.co.uk/contact where we’ll be able to assist you. To find out more about our shows and be part of the conversation, head over to our Facebook page facebook.com/StreamOnU. Thanks!

@stuhardy1979 @sexyhxx Was it working fine before Stuart?  Could you try to clean cache of your app, log out and log in again to see if it makes a difference?

@UKTVPlayHelp @sexyhxx Hi Heather, i have this exact same problem now on my roku tv - did you manage to get it fixed?

@UKTVPlayHelp can you tell me why I can’t watch anything on U anymore it keeps displaying the following on photo enclosed and my tv is all up to date with updates even deleted the app and re installed it

@Jen_Rodgers We didn't saw an issue so it's strange but we will double check on our side.  Happy it works again for you.  Feel free to contact us again if the error goes back!

@UKTVPlayHelp It looks like the app is back working again randomly. Didn’t do anything different so I don’t know if there had been an issue?

@UKTVPlayHelp Any thoughts on why the U streaming app on my smart TV keeps getting stuck after it’s played ads? It won’t start playing the show. I can’t update the app as it says it’s up to date.

@Jen_Rodgers If you could provide us with the exact model number of your TV, as well as the year of manufacture, that would be helpful. Thank you.

@UKTVPlayHelp It’s an LG smart tv. No error code comes up. How do I clear the cache on there?

@Jen_Rodgers It would be helpful to know which device/model you are using and what the error code is.

@UKTVPlayHelp I’ve tried logging in and out. That didn’t work. I’ve tried reinstalling the app, also didn’t work. The software on the tv is up to date. My internet network hasn’t changed. The apps were working a few days ago and now they’re not. 😞

@Jen_Rodgers which LG model / year do you have? which version of our app? qq: do you have the main menu in our app on the left side or is it at the top?

@UKTVPlayHelp Unfortunately, when I’ve searched our LG is an old model so no clear cache option available.

@smnewton1968 @davechannel Morning! what do you mean exactly by you can't stream them?  On which platform do you experience the issue?

@davechannel why am I unable to stream season 8 of brokenwood mystery

@JamesTread59322 Hi James, We don't have a date yet sorry. But once we have a clearer roadmap we will let our customers know :)

@UKTVPlayHelp When will live channels return to the U app? Thanks

Good morning! Yesterday evening we experienced an outage to play our shows. We are very sorry for this issue. It has now been resolved, so you should be able to watch the shows. If you are still experiencing any issues please log out & log in again, then it should work fine.

@tarquinmorgan @StreamOnU Good morning! What's the issue you are facing with login exactly?

@StreamOnU How lovely it would be if I could actually login to these channels. What a mess! I've given up.

@naomi_dorsett Hello Naomi, Thank you for reaching out. Is it still an issue? If so can you tell us which tv model you have / the service you use to access our content (eg: youview) Thanks,

@UKTVPlayHelp is there problems on uktv on tv as it playing the advert but after adverts it says please refresh or contact u

@Feppy898498 Yes disabling pin control is platform specific so it will not work on TV if you do it by web. What do you mean by user documentation for TV? Which TV /devices are you using and the version of our app?

@Feppy898498 Hi Feppy, Did you turned off parental control within the account dedicated section or directly when watching an episode? If you do it by web, is the result the same?

@BurnTheFlagg3 @UKTV @UKTVPress @BBC @bbcstudios @BBCStudiosPress @bbcpress @davechannel @wchannel @YesterdayTweets @dramachannel @StreamOnU Hello, it could but so far no date scheduled.

@LibbyTh45281082 Good to know, enjoy! :)

@UKTVPlayHelp It is on there now must of been a technical issue thanks for getting back to me

@UKTVPlayHelp hi I have the app on my phone and release the hounds is on it but can't find it on my amazon fire stick u app please help me

@LBoGaming1 @DaveGorman @davechannel Hello, Is it still an issue? Could you try to log off, reinstall the app and log in again to see if it makes a difference?

Been really excited to watch the return of @DaveGorman on @davechannel. Tried last night, wouldn't play on either my TV, laptop or phone. Tried again today... 🤬

@CarlmMorton Hello Carl, What do you mean?

@UKTVPlayHelp as being born and bred in the UK why am I getting your place in the USA?