Bill Albert

@IndiGo6E Indigo Airlines failed to reimburse me the full amount (minus convenience fees), despite assurances from the chat below. You can do better - it's not worth it - #CX #IndiGo #customerService

I am thrilled to announce my new business - Greenlight Idea Lab (greenlightidealab.com). We are the only agency focusing exclusively on product idea validation. Check us out! linkedin.com/company/greenl…

My favorite post all time related to Measuring the User Ezperience Thanks @chanan lnkd.in/euuHKCbk

@British_Airways It shouldn't take 3.5 months and many phone calls (w/promises) to get the status of a refund for a flight cancellation. Customer experience is won at the personal level by taking ownership and follow through. DM for details. #CX #customerservice

Are you a freelance UX/CX designer or researcher looking for a potential opportunity around venture building? At Mach49 we work with Fortune 100 companies creating new ventures. DM if interested, and I can provide some more details. #freelance #UX #CX #research #design

Just published a new article in #HumanFactors with Jonathan Ericson on how web users shift their cognitive strategies when icons appear in an unexpected location. Check it out! #HCI #UX #userresearch lnkd.in/e-6z9CYK

I am looking for one or two freelance #ux researchers/designers based in Japan to potentially support our CX team at Mach49. We primarily focus on generative, discovery-based user research. If interested, DM me and I can provide more details. Thanks!

The August 2022 issue of the Journal of User Experience is now live - check it out! uxpajournal.org

Do you have several years of experience in #UX #CX #research and want to leverage #userexperience research methods to drive new business ventures with Global 1000 companies? We have several openings at Mach49 for a #uxresearcher…lnkd.in/e5yDEXBu lnkd.in/eWF5TT4x

I am excited to share that the 3rd Edition of Measuring #UX just came out. This was the last work I did with Thomas S. Tullis. I wish he was here to see what we accomplished. I know he would have been proud. Also, a huge thanks to the many contributors:…lnkd.in/e-cqG7fp

Excited to share our new research that demonstrates how our political views influences how we interpret #COVID-19 #dataviz charts. Once again, we see what what we want to see. Jonathan Ericson @TheSunQueen lnkd.in/eKAMv4jq

A case for helping teams find objective ways to #value of design solutions to justify the product investments wp.me/p6F0o-htC #designstrategy #businessvalue #metrics @danolsen @JeffSauro @TomTullis @UXMetrics @innes_jon @jboogie @seiden @davidjbland @AlexOsterwalder

My episode on #ExperiencingData w/ Brian T. O'Neill (@rhythmspice) is live! We discussed how human-centered #design drives #innovation in #AI, #datascience, & #analytics. #UX #dataproducts. 🎧 - designingforanalytics.com/resources/epis…

Getting ready for my webinar in an hour... seeing the big picture: the development of an experience scorecard. It's free.. join the fun! #bentleyUXC #ux eventbrite.com/e/seeing-the-b…

Nice to be included here! lnkd.in/eg2NYt2

The new journal issue is out! Check it at uxpajournal.org #UX #HCI

To my mentor, co-author, partner-in-crime, and dear friend... I was so honored to be a part of your journey. You truly made UX a real community. I will miss you... RIP Tom Tullis #UX #TomTullis #coronavirus lnkd.in/e_R3Rra

We have been publishing articles about Usability and Human Factors since 2005. Check our archive to find precious research gems uxpajournal.org/all-issues/ #UX #HCI