Raj Singhal

@RockWithboAt ??

@Vanshitsinghal Hello Raj, we checked the situation and told our logistics team to send the product back to us. When it arrives, we will start the refund process, and once it's done, the money will be credited in 5-7 working days. So please be patient.

@amangupta0303 @RockWithboAt i had purchased one product it is not working properly one earbuds stops working so I want to return the product as I will buy a product with higher price so please return it My order I'd is 9641750

@RockWithboAt Hii i had returned the product and even after 4 days of receiving the message of return received at warehouse I didn't get any message of refund initiated

@RockWithboAt When you initiate the refund process return messages received yesterday

@Vanshitsinghal Hello Raj, we have verified the situation and instructed our logistics team to return the product to us. Once it is delivered, we will initiate the refund process, and once it is completed, the amount will be credited within 5-7 working days.

@RockWithboAt I return the product Today

@Vanshitsinghal Hi, we regret to learn about the inconvenience you had to go through. We have escalated it to our concerned team, we will give you an update within 24-48 hours. -Sam

@RockWithboAt I will not take the delivery of replacement product

@RockWithboAt If I not take the replacement product at the doorstep then what will happen delivery will happen only if I take it if I refused to take it then what is the procedure.

@Vanshitsinghal You can track the status of your order here: …e-boat.matrix-prod-aps1.unifyapps.com/track-your-ord… Feel free to reach out to us for further assistance. -Sam

@RockWithboAt No sir I want return not exchange

@Vanshitsinghal Hi Raj! Please be advised that an exchange has been processed for you and will be delivered within 5-7 days. Additionally, we would like to inform you that, in accordance with our policy, we are unable to provide a different model.

@RockWithboAt Hii sir my product has been picked up for exchange but if possible I want return only I want to purchase different product

@Vanshitsinghal Feel free to reach out to us for further assistance. -Sam

@RockWithboAt But sir what if replacement product will also not work it is a cheating sir if I buy from amazon or other sites I get a return option but in this case I am not getting return option

@Vanshitsinghal Hi Raj! We apologize for the inconvenience caused. Unfortunately, we are unable to offer refunds or returns for products once they have been purchased. However, we do offer an exchange option within a period of 7 days if there are any malfunctioning issues with the product.

@Vanshitsinghal We have received the images of the product box. However, we have requested for the brown/outer box from all the sides. -Adi

@RockWithboAt @amangupta0303 Dear sir this is with respect to order I'd 9584065 I had apply for exchange of the product and after exchange i got the same product without replacement and now it is not working and also there is some scratches also in it I got a directive piece

@RockWithboAt Shared each and every message already

@Vanshitsinghal Hi Raj, please help us with the rest of the images of the brown/outer box from all the sides at the earliest so that we can escalate the matter. -Adi

@RockWithboAt I will not share anything more than this

@Vanshitsinghal 3. Images of the contents inside the package 4. Images of all sides of the box along with shipping label 5. Images of the product from every side. Please share the same within 24-48 hours so that we can help you further.

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