Laurie Wickham

New @Verint research: eight out of ten customers would switch to a competitor after a single negative customer experience. Download The State of Customer Experience 2026 to learn more buff.ly/CcKWE4K #CustomerExperience #CXStrategy #ContactCenterAI #CX #CXAutomation

Discover how @Verint Quality Bot helped a company automate evaluations across 200,000+ calls per month and realize $12.5M in annual savings. buff.ly/McEpo0c #CustomerExperience #CXAutomation #CX #bots

@Verint Genie Bot is racking up wins in 2026, with “clearly quantified, multimillion‑dollar business outcomes” and “up to 10x faster time to insight” cited as key differentiators. buff.ly/sTgKo9o @The Stevie Awards #CXAutomation #GenAI #AIAwards #CX

New @Verint State of Agent Experience report shows 31% of agents are likely to quit in the next six months. Here’s what to do about it: buff.ly/eo9zUVR #CXAutomation #Bots #AI #ContactCenter

New @Verint blog! #AgenticAI in the Contact Center: A Proven Adoption Plan to Real‑World Results #GenAI" target="_blank" rel="nofollow noopener">buff.ly/mG9UQfs#GenAI #AI #CX #Insights #Outcomes #ROI #Data #EmployeeExperience

How does #DesktopAnalytics improve agent + employee experience—and even work-life balance? New @Verint blog explains #CX" target="_blank" rel="nofollow noopener">buff.ly/cgkYALn#CX #Coaching #Feedback #Analytics #Automation #ContactCenter #Data #EmployeeExperience

Explore 5 Bold #CustomerExperience Predictions for 2026 & Beyond! #CX" target="_blank" rel="nofollow noopener">buff.ly/0RskBFT#CX #CXAutomation #Bots #WFE #AI #AgenticAI #Automation #ContactCenter #VoC #WFM #QM #Data #CustomerJourneys

New @Verint blog: Customer Service: Do You Want It Good, Fast, or Cheap? How About All Three?

You have all the #data. Now what? @Verint explains why conversational data access changes everything #CX" target="_blank" rel="nofollow noopener">buff.ly/hmP0vaE#CX #CXAutomation #Integration #Bots #AI #Automation #EngagementDataHub #Context #Insights

It's official: @Verint and @Calabrio are moving forward under a single corporate name: Verint. Learn more: buff.ly/PA6Y5Y7 #AI #CXAutomation #bots #WFM #WEM

Does #Research Matter for #AI in the #ContactCenter and #CX Operations? You bet it does, and @Verint is on the front lines #Data" target="_blank" rel="nofollow noopener">buff.ly/yxavzr5#Data #MachineLearning #Bots #Workflows #Efficiency #Outcomes #VerintOpenPlatform

Most #CX happens outside the #ContactCenter. Here’s how to elevate CX + Contextual #Data with third-party integrations to understand what’s going on #CustomerJourneys" target="_blank" rel="nofollow noopener">buff.ly/UF5xfIX#Custom… #Visibility #Context #Automation #Insights #Bots #Loyalty #Outcomes

So, what does #ContactCenter Success Looks Like in an AI‑Driven World? @Verint offers ideas #Data" target="_blank" rel="nofollow noopener">buff.ly/hrfd4ut#Data #DataHubs #KPIs #KM #CX #AI #Automation #Bots #Loyalty #Outcomes

New @Verint blog: Why your #CX team needs contextual #data where they actually work—not where it lives #CXAutomation" target="_blank" rel="nofollow noopener">buff.ly/CEuBBzo#CXAuto… #Workflows #AI #Automation #Bots #Context #Insights

Start making your Vegas plans for June 22-25—registration is now open for @Verint Engage 2026! #Engage26" target="_blank" rel="nofollow noopener">buff.ly/ESNjeKC#Engage… #VerintEngage #VivaLasVerint #AI #Automation #CX #Bots #Outcomes

New @Verint blog—Is it Just Another Groundhog Day in Your #ContactCenter? #VerintOpenPlatform" target="_blank" rel="nofollow noopener">buff.ly/3LBQEX1#Verint… #AI #Automation #CX #Bots #IVA #Outcomes

Bankers: Transform #branch visits into personalized experiences for better engagement + higher revenue @Verint blog #WorkforceManagement" target="_blank" rel="nofollow noopener">buff.ly/UV7KikF#Workfo… #Scheduling #AppointmentBooking #Finserv #Banks #Personalization #CX

Don’t fall for the myths about #WFM + #AI—@Verint experts debunk 5 of them @VerintMaryLou" target="_blank" rel="nofollow noopener">buff.ly/mAEzs85@Verint… #WorkforceManagement #Productivity #Forecasting #Staffing #CX

What’s causing your #CX to crash? New @Verint blog takes a look at distracted #back-office employees @nikinev" target="_blank" rel="nofollow noopener">buff.ly/PbyvP85@nikinev #DPA #Productivity #CustomerRetention #Efficiency #Trust #BackOffice #Accuracy #DesktopAnalytics

Use #CX #Analytics and go beyond instinct with #AI Intelligence #AgenticAI" target="_blank" rel="nofollow noopener">buff.ly/5KXnSNN#Agenti… #GenAI #CXAutomation #Bots #Data #Outcomes