Mary Lou Joseph

Don't miss Gary's session on Tuesday at 11 am where he and Jeff Bretana from NFCU discuss how they are leveraging branch and back office employees to support the contact center. #Engage23, #VivaLasVerint

An amazing team to ensure our customers have the best experience at #Engage23! #vivalasverint!

Our guest in this episode, @nikinev of @Verint, shared her insights on how financial institutions can transform the back office to become a competitive differentiator for long-term customer service success. bit.ly/3W2lbSk @FinancialBrand #banking #cx

New blog! Looking to fill your #data gaps in #CustomerInteractions? Explore the solution that’s providing many @Verint customers the insights they need bit.ly/3U6BDkm #Cloud #DesktopAnalytics #DPA #EmployeeProductivity #OperationalEfficiency #ContactCenters #Productivity

Does the phrase “Great Resignation” send chills down your spine? Then this one’s for you. Consider this your roadmap to not just surviving the great resignation but thriving. Get it here → bit.ly/3P0PGp8

Poor service in the branch or back office can have a significant impact on customer experience. Watch this webinar to learn how connecting the back office, branch and digital channels can improve #CX. bit.ly/3dOq9l2

Do you know the Dos and Don'ts of extending #WFM beyond the #contactcenter into the #backoffice? Learn from NFCU's journey toward enterprise-wide WFM. bit.ly/3SRo5c0 Thanks @JeffBretana for sharing!

#Engage22: Congrats to the @Verint global customer award winners! @Instacart, Patterson Companies, Premier Bankcard, @priceline, @UHC, and @flyvolaris were recognized for achieving outstanding results in customer engagement. ow.ly/nHF850Jy4K4

We are heading to a seamless experience for agents and customers where all the data relevant to an interaction/engagement is curated and automatically delivered to the agent desktop in real-time. Sheila McGee-Smith. ⁦@Verint⁩ #Engage22.

Customers are in control. They will pick their device or channel of choice. Orgs need to deliver a consistent CX at all touch points. Dan Miller, Opus. ⁦@Verint⁩ #Engage22.

Today’s customers and employees are co-browsing and exchanges are more social. Challenge is to use technology to scale the ability to support employees and customers as they move across channels. Dan Miller, Opus. @Verint #Engage22

One way contact centers are addressing the great resignation is developing career paths that include the back office. Juanita Coley. #Engage22. ⁦@Verint⁩

Panel of Customer Engagement industry experts reflect on what’s happening now and where the industry is going. Juanita Coley, the WFM whisperer, Dan Miller, leader in Conversational eCommerce, and contact center guru Sheila McGee-Smith. Celia Fleischaker ⁦@Verint⁩ #Engage22

Congratulations to ⁦@thetalake⁩ for winning the Partner Integration Challenge for Engagement Data. Jaime Meritt ⁦@Verint⁩ #Engage22.

Turn your employees into superheroes who can do more with less through AI and automation. Jaime Meritt ⁦@Verint⁩ #Engage22

Verint Connect is a portal for Verint customers and partners to access a host of resources to gain more value from their Verint solutions. Jenni Palocsik ⁦@Verint⁩ #Engage22

Tangible outcomes are measurable outcomes. Verint solutions help ensure you have the data you need to measure, achieve and sustain the value from your Verint solutions and CX investments. Steve Thompson @Verint #Engage22.

At Verint, customer success is more than software implementation. It’s about ensuring our customers achieve their goals and tangible business outcomes. Steve Thompson @Verint #Engage22.

76% of CX executives surveyed anticipate customer engagement will continue as a key challenge in 2022. Jenni Palocsik, ⁦@Verint⁩ #Engage22.

Bankers discuss the power of Verint WFM for Branch Forecaster. Banks use strategic what-if scenarios to calculate the impact of changes to open hours, PTO policies, roles/move to universal bankers, branch closures and much more. #Engage22