Susanne Pitts

New @Verint blog! #AgenticAI in the Contact Center: A Proven Adoption Plan to Real‑World Results buff.ly/mG9UQfs #GenAI #AI #CX #Insights #Outcomes #ROI #Data #EmployeeExperience

New @Verint blog! See how #DesktopAnalytics improves agent + employee experience—and even work-life balance buff.ly/cgkYALn #CX #Coaching #Feedback #Analytics #Automation #ContactCenter #Data #EmployeeExperience

Leadership Shift in CX Automation: Dave Rhodes Takes Helm at Verint Big news in the CX space: Dave Rhodes has been named CEO of the combined @Verint –Calabrio organization. This completes a deliberate, two-step leadership transition that began when Thoma Bravo closed its $2B acquisition of Verint in November 2025. The sequence matters. When the acquisition closed, Thoma Bravo Operating Partner Michael Lipps stepped in as interim CEO and Chairman, while Rhodes continued leading Calabrio and reported directly to Lipps. Today's announcement elevates Rhodes to lead the full combined entity, a vote of confidence earned over those intervening months. The combined organization will move forward under a single corporate name ,Verint though the Calabrio product line will continue and be enhanced as part of the Verint CX Automation Platform. Rhodes brings a strong operational track record from Calabrio, Sauce Labs, Unity, and Autodesk. He now steers a company with significant scale: one of the largest customer experience datasets in the world, serving more than 80 of the Fortune 100. The strategic focus is clear: - Accelerating the shift to autonomous, bot-centric CX automation - Unifying workforce engagement under a single AI-powered platform - Consolidating a Thoma Bravo portfolio that now also includes Medallia and Aisera making this more than just a two-company story As an analyst covering this space, the deliberate pacing here is telling. Thoma Bravo didn't rush the CEO decision, they used the interim period to test integration and then put the Calabrio operator in charge. That suggests the go-forward growth strategy leans heavily on Calabrio's mid-market motion and WEM DNA, scaled by Verint's enterprise footprint. The "Big Two" framing (Verint vs. NICE) remains my analyst interpretation, not a company claim but the consolidation logic is hard to argue with. Read more: shashi.co/2026/02/dave-r… Thanks for the heads-up Mary McCahon Amy Haseltine #CXAutomation #AI #WEM #CustomerExperience #Leadership #Verint #Calabrio #ThomaBravo

You have all the #data. Now what? @Verint explains why conversational data access changes everything #CX" target="_blank" rel="nofollow noopener">buff.ly/hmP0vaE#CX #CXAutomation #Integration #Bots #AI #Automation #EngagementDataHub #Context #Insights

New @Verint blog: 5 Bold #CustomerExperience Predictions for 2026 & Beyond! buff.ly/0RskBFT #CX #CXAutomation #Bots #AI #AgenticAI #Automation #WFM #QM #Data #CustomerJourneys

New @Verint blog—Why #Research Matters for #AI in the #ContactCenter and #CX Operations buff.ly/yxavzr5 #Data #MachineLearning #Bots #Workflows #Efficiency #Outcomes #VerintOpenPlatform #VerintElevate

If your contact center data lives in silos, you’re missing strategic gold. Unified data = smarter decisions. Check out today’s blog. sprou.tt/1fHy2w3baJD

New @Verint blog: Customer Service: Do You Want It Good, Fast, or Cheap? How About All Three? buff.ly/8qGH3mq #CX #CXAutomation #Bots #AI #AgenticAI #Automation #Context #Insights

New @Verint blog: You have all the #data. Now what? Why conversational data access changes everything buff.ly/hmP0vaE #CX #CXAutomation #Integration #Bots #AI #Automation #EngagementDataHub #Context #Insights

Join @Verint in #Vegas!

Verint Announces Corporate Name for Combined Verint-Calabrio Organization. Click to see more: bit.ly/4qIDjQo

New @Verint blog—Elevate #CX + Contextual #Data with Third-Party Integrations buff.ly/UF5xfIX #CustomerJourneys #ContactCenter #Visibility #Context #Automation #Insights #Bots #Loyalty #Outcomes #VerintElevate

New @Verint blog—How Unified #Data Turns #ContactCenters from Cost Centers into #Value Drivers buff.ly/CJMsvYu #AI #Automation #CX #Insights #Churn #Strategy #Intents #UnifiedData #Bots #Loyalty #Outcomes

So, what does #ContactCenter Success Looks Like in an AI‑Driven World? @Verint offers ideas #Data" target="_blank" rel="nofollow noopener">buff.ly/hrfd4ut#Data #DataHubs #KPIs #KM #CX #AI #Automation #Bots #Loyalty #Outcomes

New @Verint blog—Why #Research Matters for #AI in the #ContactCenter and #CX Operations buff.ly/yxavzr5 #Data #MachineLearning #Bots #Workflows #Efficiency #Outcomes #VerintOpenPlatform

“Many companies are rushing to deploy generative AI for self-service, but often overlook the importance of making these tools easy to manage and capable of delivering real ROI,” says Jacob Murray-White of Verint in a recent destinationCRM feature. sprou.tt/1192GPxJgAj

Most of the customer experience happens outside the contact center. Third‑party data integration brings that journey context back into view. Today’s blog breaks it down. 🔗 sprou.tt/1lVhaja2eGZ

75-95% of enterprise AI projects never reach production according to various research studies. Here are the 5 execution mistakes killing most AI initiatives: 1. Building platforms before solving problems 2. Assuming your data is ready (it's not) 3. Flying blind without metrics 4. Trying to boil the ocean 5. Racing to agents without guardrails Organizations winning at AI aren't doing anything magical—they're just avoiding these preventable mistakes. The technology exists for almost all AI projects. The use cases are proven. The only variable is execution discipline. What's your biggest AI execution challenge? Full breakdown: lopezresearch.com/five-steps-to-… #AI #EnterpriseAI #GenerativeAI #AgenticAI #AIStrategy

New @Verint blog—What #ContactCenter Success Looks Like in an AI Driven World buff.ly/hrfd4ut #Data #DataHubs #KPIs #KM #CX #AI #Automation #Bots #Loyalty #Outcomes #VerintElevate

🤖 Build a bot. No code. No stress. The Verint Build-a-Bot demo lets you create a working IVA in minutes—just drag, drop, and deploy. Try it now and see how easy automation can be. bit.ly/4aa0PAX