Andi Barnett

New Verint Survey Reveals Rising Customer Service Expectations: 79% Would Switch After One Bad Experience agilebrandguide.com/new-verint-sur… #marketing #martech #marketingAI

I spent some time digging through Verint’s newly released State of CX report and I think a lot of people are going to misread the findings. The easy headline is: “Customers prefer humans over AI.” But that’s not really what the data says. cstu.io/1c149e

Congratulations to @Verint on making the 2026 #CRM Top 100 Companies in Customer Service, Marketing, and Sales list! champ.ly/4powpU5z

7 safeguards for observable AI agents spr.ly/6015B6bZa5

Is AI the end of SaaS as we know it? spr.ly/6017B6jTUF

.@Verint’s Jasen Williams highlights a clear #CX shift: #AI isn’t replacing agents – it’s rebalancing the workload to unlock stronger outcomes. “We’re not seeing any widespread human agent displacement… it’s a rebalancing.” Via @nojitter: buff.ly/Jub3vfT #CXAutomation

#AI isn't replacing humans; it's augmenting them. According to @Verint's Jasen Williams, "What we're seeing is a rebalancing more than anything else – what am I going to do with the capacity I'm creating?" Read more via @nojitter: buff.ly/T7wLOLt #bots #CXAutomation #CX

"@Calabrio products integrate with the @Verint #CXAutomation platform, and that means we can plug and play pieces across the platforms," said Verint's Jasen Williams. Read more via @nojitter: buff.ly/kt4TGgN #AI #bots #WFM

.@Verint names 25-year #CX veteran Teresa Anania as Chief Customer Officer. Welcome to the team, Teresa! Learn more: buff.ly/3hHr9Cb #CXAutomation #CustomerSuccess #AI #bots

"@Calabrio products integrate with the @Verint #CXAutomation platform, and that means we can plug and play pieces across the platforms," said Verint's Jasen Williams. Read more via @nojitter: #AI" target="_blank" rel="nofollow noopener">buff.ly/kt4TGgN#AI #bots #WFM

Thanks to @KMWorldMagazine for naming @Verint as a company that matters in #knowledgemanagement! Learn more: buff.ly/9g1Z8la #KM #AI #CXAutomation #bots

.@Verint #data drawn from 500 #contactcenter leaders reveals it took 6+ months to begin seeing #ROI from recent #AI implementations for 66% of businesses. Learn more via @cmswire: buff.ly/1hhwGBs #CXAutomation #bots

Did you hear? @opusresearch named @Verint a top provider of conversational intelligence. Read more via @CRM: buff.ly/RFW0Um5 #AI #CXO #CXAutomation #bots

.@viajaVolaris proves great #CX ≠ high cost. With @Verint, #bots handle 85%+ of digital interactions so agents manage 3× more volume at 70% lower cost/interaction—and CSAT climbs. Read more via @CCPipeline: buff.ly/iPr9dQ2 #CXAutomation #Chatbots #ContactCenter

According to @Verint's Jaime Meritt, there are 4 phrases of #data strategy maturity: 1) Data Capture 2) Data Consolidation 3) #AI-Powered Data Insights 4) From Insights to Actions Learn where you are & how to evolve via @ForbesTechCncl: buff.ly/vKgA9NH #CXAutomation #bots

26 Call Center Statistics Every CX Leader Should Know for 2026 by @zimanaanalytics dlvr.it/TRK37z #CallCenter #CustomerExperience

The time has come: @Calabrio customers now have direct access to @Verint 's #AI-powered #bots through the Verint #CX Automation Platform. Learn more: buff.ly/unnSGSv #CXAutomation #WFM

New @Verint blog! #AgenticAI in the Contact Center: A Proven Adoption Plan to Real‑World Results buff.ly/mG9UQfs #GenAI #AI #CX #Insights #Outcomes #ROI #Data #EmployeeExperience

New @Verint blog! See how #DesktopAnalytics improves agent + employee experience—and even work-life balance buff.ly/cgkYALn #CX #Coaching #Feedback #Analytics #Automation #ContactCenter #Data #EmployeeExperience

“Generative #AI is shifting technical skills from IT teams into everyday business roles, allowing customer experience and operations leaders to pull important insights from customer #data without relying on engineers,” says @Verint's Daniel Ziv. @CIOonline buff.ly/tx1TzfP