Victoria Raven

@STN_Airport any idea what’s going on with baggage reclaim for domestic flights… landed at 22.45 now 23.30 still no bags

@virginmedia We have spent hours and hours trying to get things up and running. Every time we get it set up a few hours later it is off line again and has to be reset.

@VictoriaRaven2 We are very sorry you are experiencing an issue with your broadband service. Can you please take a look at our support page here 👉 virginmedia.com/help/broadband… -NL

@virginmedia sad to say that our decision to upgrade broadband and your Hub5 is the worse ever. Hub5 is simply awful. Seems to reset with us knowing. Doesn’t work with Netgear equipment to support wifi networks and doesn’t does not work with Alexa light bulbs.

Any response? ATS have tried calling we job ref 127958877

@RAMPlimited urgent help needed I am stuck having g waited for over an hour for the authorisation to come through for my tyre repair. We have called and authorisation was confirmed but nothing th right system. ATS won’t release my car until you respond this is a joke

@sainsburys please contact me I have a complaint to urgently escalate

@o2 is the network down again? Lost all service/connectivity

@LandRover_UK urgently need to speak to customer relations Phone lines closed??

Thank you @PoppyLegion ♥️♥️

Great to have poppies in store this year. Thank you #poppyappeal m.facebook.com/story.php?stor…

@PoppyLegion How can we can poppy appeal donation boxes? Our independent supermarket has for decades supported the appeal but since the pandemic can no longer get appeal boxes in our shop for the local community :(

The Royal British Legion's #PoppyAppeal launches tomorrow. 🎉 Our wonderful Poppy Appeal collectors will be out and about distributing poppies and collecting donations. Your poppy shows you care and helps us continue our vital work supporting the Armed Forces community.

@ba why no open lounge at Stockholm T5?

@HollandCooper thank you for your great customer care this week. Arun, Sophie and Luca in the team were great in helping 🌟

@AXAHealth so onto day2 of trying to communicate with my health provider on an urgent matter….. yesterday starting at 1pm and finally got through just before 5pm. Trying the online chat… apparently it is connecting and I’m next although been stuck like that for 40mins

@AXAHealth I have been holding for almost 2hours :( I need to speak to someone to arrange an urgent claim. The lack of staffing is shambolic

@virginmedia Thanks. I have now escalated a complaint and will also report to @ofcom

@VictoriaRaven2 I'm sorry to hear there's no update on the issue affecting your service Victoria, that is not ideal at all. Sorry to hear you're thinking of changing provider, please do give our Retentions Team a call on 150 / 0345 454 1111 - press 1, then 4 and then ... virginmedia.response.lithium.com/portal/convers…

@virginmedia experiencing broadband failure reported over a week ago and still no fix. Instead asked to wait another 24hrs even though. The hardware is faulty why not just provide good customer service a replace it asap? Paying for 350mb getting less than 100Mb.

@virginmedia Tbh it is just ridiculous. Paying over £100 per month and not receiving be service. Time to change provider

@VictoriaRaven2 Ah okay, have you tried calling our free automated Service Staus line on 0800 561 0061 for an update? ^SC

@virginmedia This issue has already been identified by your colleagues in technical. I’m looking for an update on that. It has been on going for almost a month

@VictoriaRaven2 What speed are you getting when you connect via ethernet cable? This will enable us to decipher if the issue lies with your WiFi or with the speeds being sent. ^SC

@virginmedia Intermittent broadband connectivity and very slow speeds

@VictoriaRaven2 Hi Victoria, thanks for getting back in touch. Sorry to hear you are still experiencing broadband issues. Can you expand for me on what issues you are facing with your connection? ^SC