WW Canada

@GoinFurther18 We're sorry to hear about your experience, Darren. All memberships are canceled at the end of the agreed-upon commitment plan. If you have any further questions, please send us a DM. We would happily help!

@the_kitn Outstanding job rockin' your wellness journey! 🙌 Pat yourself on the back for us and make sure to enjoy your holidays! 😊

I rejoined @WW_Canada in November of '22 after Bean was born. I was at my heaviest I've ever been (minus when preggo) Today I'm 40lbs lost, and the lightest I've been in 20 years! And that's WITH a glitch in the app that is forcing me to keep track of actual lbs lost myself!

@MicheleNtmitch Thank you for your patience regarding the resurfaced issue of reset streaks. Our team is currently working to resolve this. We expect to have this resolved gradually over the next several hours. We apologize for this inconvenience. No action is needed on your part.

@ea_morrison The monthly recurring price of our plans are determined by the Membership plan you choose to follow when you join. We would be glad to take a look at your account. Please send us a PM and provide us with your WW Username, Date of birth, Phone number, and email address.🙂

@Soosole @jazzyjad You can have your information permanently deleted from our database which will take effect once your commitment plan has been fulfilled, Sue.

@WW_Canada @jazzyjad What is the difference between cancel and deleting an account in the WW world?

@WW_Canada very upsetting that you can’t cancel a subscription when you contact WW. They would just rather take everyone’s money. Even when the client isn’t using the app

@Soosole @jazzyjad Please send us a PM, Sue, with your email address, date of birth and WW Username, so we can better assist you.

@WW_Canada @jazzyjad I’d like to view the commitment. I cannot. I didn’t get a confirmation of cancellation or any details about my commitment. I got an email advising my account was cancelled.

@Soosole @Lissa33022885 When you get a chance, please send us a private message so we can help. We'll need your username, address, telephone, date of birth & email to properly verify.

@WW_Canada @Lissa33022885 It’s impossible to cancel. I’ve been in a loop for 40 minutes. Had to change password multiple times. Links appear to want to advertise and never let you cancel.

@WW_Canada havent used WW once because i signed up and then changed my mind and for the past 8 months they have charged me 23.79 and apparently I have to pay that until June... Read the very very fine print people. Such a scam.

@Soosole @jazzyjad Hi Sue, you can cancel anytime via your account settings. ❤️ Keep in mind if you're in a commitment, your membership will cancel at the end.

@jazzyjad @WW_Canada Same experience. They have my payment info and there is no way to cancel.

@iSlutsky Hi Matthew! You can Create a Recipe on your app by clicking on the Profile Icon in the upper left hand corner of your Weight Watcher App and then click on Recipes > Create! There should be no ranges and you would be able to then save and track in your app. 😋 Yummmm!

Just put my super delicious banana bread recipe into GPT to see how many @WW_Canada points a portion would be. Getting ranges from 7-8 points from 4 and 2.4 points from 4o. WW, can I send the recipe and see what you get?

@iSlutsky Welcome back, Matthew👋

Alright @WW_Canada, I’m back!

@gccare18 Hello! 👋 If you send us a DM we'd be happy to help.

@WW_Canada My Android ph is an older model. WW's app is not accessible on it. I've been using the website for tracking, etc. April 30th (not very much notice!), the website will not offer this any longer. How am I to access and track now?

@BBC600 Great question. We currently do not have an online store to purchase products. You may be able to find WW cookbooks & other products at your local WW Studio or in other stores. The calculator is embedded in the mobile app and not available for individual sale.

@WW_Canada Do you offer any physical resources (such as books and a calculator) for those of us who aren't into apps.

@Buffalo_Phill We do. We offer both In-Person and Virtual. For information on our current WW Studio locations, Workshop times visit, weightwatchers.com/ca/en/find-a-w…, and if there are none in your area, we hope you'll consider Virtual Workshops.

@WW_Canada Does WW still have in person meetings ,groups and weigh-ins ?

@3429deb Hi Debbie. Thanks for reaching out and for being a valued WeightWatchers members. We are aware of the changes in the app and hope to see that functiion return soon. In the meantime, you are able to make the edits by logging in on the website. Hope this helps. 🤗

@WW_Canada I can Create a Recipe but not Edit it but still can’t Create a Food. Only Quick Add and Calculator are shown. Is this a glitch with the App? Until recently I could create a Food.

@3429deb Hi Debbie! 👋 At this time Lifetime memberships remain an in-person benefit. You'd need to check-in at a Studio once per month in order to maintain your Lifetime status.

@WW_Canada There are no Worships where I live. All studios closed so what happens with my Lifetime status?

@WW_Canada How can members get to Lifetime if no WW Studios in their City or Town?

@JOkE__BIDEN If your account is verified you should be able to send us a DM. You can also reach us at our US page for assistance. We'd be happy to help you fix your email on file.

@WW_Canada It won’t let me send a DM

@WW_Canada do you not offer one month free trial?

@JOkE__BIDEN It doesn't look like we've received your DM. Please try resending it. 😀 We look forward to hearing from you!

@WW_Canada I signed up finally but after all the tries I made a mistake with my email address so can’t log back in. What to do?

@JOkE__BIDEN It looks like you've selected the option to upgrade to our Premium membership. If you just want a Core membership we recommend clearing your history and filling out the sign up process again. Make sure to hit no on our upgrade offer if you see it. We're excited to have you!

@WW_Canada I thought it’s $9.99 a month? Why is this charging me $20 today and warning me that it will charge $19.99 each month after?!? What am I missing here?

@JOkE__BIDEN Good question! 😊 After the 9-month commitment plan ends your account would renew at our standard monthly rate until you cancel or switch plans. If you have more questions, feel free to send us a DM!

@WW_Canada I see you have a 9 month deal going on now. Does that mean after 9 months it will expire and I have to pay full price for the last 3 months or can I just cancel after 9 months and it won’t auto renew.