WakanowResolution

Scam Alert! If it’s not from our official channels, it’s not from us. Please stay safe. #stayvigilant# #WakanowCares# #WakanowLetsGo#

@modupemomo @Wakanowdotcom @fccpcnigeria @fijnigeria Hello there,we acknowledge your complaint about the delays in receiving your refund and we apologize for any inconvenience caused. Please note that this has been escalated to the finance team for utmost priority and resolution. We appreciate your patience and understanding.

15 weeks of not refunding for a cancelled flight does not make any sense. The services was not rendered, return the money!!! @Wakanowdotcom @WakanowResolve Please help me @fccpcnigeria @fijnigeria because I didnt dash them that money. I NEED THE MONEY!!!!

@martins_bjorn @aishakollere32 Hello there,we acknowledge your complaint and apologize for the delayed response and any inconvenience caused. Please check your DM and provide us with the requested details.

@aishakollere32 @WakanowResolve Have you gotten your ticket??? Made payment too same story

We know how important your travel plans are, and when things don't go as expected, we want to fix them fast! Please reach out to us via any of the channels below. Your smooth journey is our priority. Let’s get it sorted! #Wakanow #TravelSupport #CustomerCare #WakanowResolution

@juliet_kasie @olori_lilian @Wakanowdotcom Hello there,we acknowledge your complaint and apologize for the delayed response. We have now responded to your DM. Kindly check

@olori_lilian @WakanowResolve @Wakanowdotcom @WakanowResolve @Wakanowdotcom I am facing the same issue. I paid ₦147,000 for an Air Peace booking through Wakanow, but the ticket was not issued and Air Peace says the booking has been cancelled. I have emailed and sent DM with no useful response. Please attend to this urgent

@WakanowResolve @Wakanowdotcom please I made a reservation , I’ve made payment but it’s showing pending Abeg ooo

@olori_lilian @Wakanowdotcom Hello there,we acknowledge your complaint and apologize for any inconvenience caused. please share your booking ID with us via DM so we can review and assist

@modupemomo @Wakanowdotcom Hello there,we have checked our DM and can confirm that we have not received any details of the ticket from you. You may need to resend so can promptly look into this and resolve it as soon as possible

@WakanowResolve @Wakanowdotcom Everything has been shared with you. You guys will be gaslighting someone. It is until there is a SEO project on Wakanow to show your inadequacies whenever travellers search for travel services on Google. Dont play with people's finances!!!

@Wakanowdotcom @WakanowResolve says refund is 4 to 6 weeks. This is the 13TH WEEK!!! I have been patient enough. I'm not doing that "oppressed Nigerian" thing because we dont have structures in place. 13 weeks of holding on to money that does not belong to you!!! #wakanow

@CEO_alwaseem @Wakanowdotcom Warm greetings from Wakanow. Apologies for the delayed response. Kindly note that we are currently reviewing this and we will share feedback with you via DM

@Wakanowdotcom @WakanowResolve Urgent: Booking PNR 82CYG4 & 82852T paid since yesterday but now showing 'Cancelled' on EgyptAir site. I have successfully paid and messaged on Whatsapp and Email for ticketing. No response from WhatsApp or Email. Please help!

@rangercrypt @Wakanowdotcom Hello there, we acknowledge your complaint and apologize for the delays in receiving your refund and the inconvenience caused. Please share your ticket details with us via DM so we can review and assist.

...@Wakanowdotcom kindly refund my 3.4 million naira. On February 8, 2026, I made a payment of ₦3,399,185.00 to them for a flight (proof attached below). Due to the ongoing war, they decided to cancel the flight and sent a mail confirming this. Let’s not even forget that they stated refunds take 3 weeks, but it has been over 2 months. Whenever I call, they keep telling me I will receive it the next day or that the issue has been escalated, but nothing has changed. On the fifth of March, they said they would process the refund, and till date, they have not done so. They are no longer replying to my emails. It is already frustrating and exhausting. Wakanow, kindly refund my money. Below are proof of payment and emails.

@Wealthdynasty99 Hello there, we acknowledge your complaint and sincerely apologize for any inconvenience experienced. Please provide us with the ticket details via DM so we can review and assist.

@WakanowResolve I bought a ticket from Benin City to Abuja yesterday and paid the flight fee as stated only for your agent to call me to add more to the one I already paid as stated.An extra 100k plus. it's painful this is the first time using your service and i am disappointed.

New week, same commitment to you! Whether you’re booking a last-minute trip or have a quick question about a recent transaction, we’ve got you covered. Don’t let a small issue slow down your Week. Our resolution team is online and ready to help. Reach out via any of our channels

@thriftedhouse Hello there, we acknowledge your complaint and apologize for any inconvenience experienced due to the delays in your refund. Please share your ticket details with us via DM so we can review and follow up for a prompt resolution.

@WakanowResolve Scammers!! Refund my flight ticket. It's been over 2 months now and all I keep hearing from your customer service reps is that my money is pending with ur finance team.. for over 2 months!!! Everyone is complaining!!! ..I’ll ensure this blows up on TikTok . Everyone must know

Scam Alert! If it’s not from our official channels, it’s not from us. Please stay safe. #stayvigilant# #WakanowCares# #WakanowLetsGo#

@ClownMinded Hello there, we are sorry to hear about the delays in your refund process. Please share your ticket details with us via DM so we can review and share the updates.

@WakanowResolve why is it taking soo long for me to get refunded ?

@imehjunior Hello there, we acknowledge your complaint and apologize for any inconvenience experienced. Please share your ticket details with us via DM so we can review and assist.

I was to travel to Doha and made my reservation using Waka Now. The trip also included Seychelles which I handled myself using booking.com for hotel and other tours. Because of the Iran and USA war the trip was cancelled and I chose another destinations. The trip was cancelled 3 weeks before travel date. Eight days after cancellation I got full refund on everything from booking.com. This is close 2 months and all I hear is we are talking to our partners. This doesn't make sense . It should not take this long to get a refund.

@victorokafor12 Hello there, thank you for reaching out to us. Please note that we have sent you a DM. We await your response on how you want us to assist you.

@WakanowResolve Please allow me send a dm

@chris_ezekwem Hello there, warm greetings from Wakanow. We acknowledge your request and are willing to assist you. Kindly share with us the ticket PNR via DM so we can assist. Thank you

@WakanowResolve Refund oooooh

@kefonny @Wakanowdotcom @Wakanow_UK Hello there, we acknowledge your complaint and sincerely apologise for any inconvenience caused. Please share your ticket details with us via DM so we can review and assist.

@WakanowResolve @Wakanowdotcom @Wakanow_UK I usually don’t like to do this but your customer service left a bitter taste on my mouth. I made a date alteration request 2 days ago and have spoken to Lagos customer service severally.

@pimpisnotok Hello there, we acknowledge your request and are willing to assist you. Kindly send us the details of your complaint so we can assist.

@WakanowResolve i have a complaint

Something not quite right with your transaction? We’ve got you covered. Our team is ready to step in and make things right; reach out via any of our Customer Experience team’s dedicated channels, and we’ll handle it promptly.

@adiahnn @TurkishAirlines @Wakanowdotcom Warm greetings from Wakanow. We sincerely apologise for the untimely response. Kindly provide us with the Wakanow booking ID for the ticket via DM so we can assist.

@WakanowResolve @TurkishAirlines @Wakanowdotcom Thank you for your attention to this matter.

I’m currently on a 23-hour transit in Istanbul with about 19 other passengers, all flying with @TurkishAirlines we booked at @Wakanowdotcom We were told that because there are “alternative flights, from Riyadh” we’re not entitled to any meal support. But this doesn’t feel right. We booked what was available to us we didn’t choose a long layover by preference, and we certainly weren’t informed of any better options at the time of booking. Now we will be stucked at the airport for almost a full day, and food here is extremely expensive. What we can afford is barely enough for a small child, let alone adults expected to wait this long. It’s honestly disheartening. A journey like this should at least come with basic care, especially considering the duration. Please look into this matter. FLIGHT NO: TK0623 @TurkishAirlines @WakanowResolve @Wakanowdotcom