WesBank_Support

@kau_letjedi We are sorry for the frustration this delay has caused. We understand how disappointing it is not to receive updates or calls after raising a concern, and we acknowledge that this experience has not met your expectations. We're following up on your matter. WB

@WesBank_Support your service is very horrible to this extend now. From last friday until today no update no calls

@craig_moralee Our team is looking into this for you Craig. They will reach out to you as soon as possible. WB

@DirectAxis Now I’ve got @WesBank_Support hounding me. Honestly @FNBSA have you guys got no shame. @wendyknowler

@DirectAxis I have already, which has helped fuck all, in fact the calls have become more frequent. @wendyknowler

@craig_moralee Hi Craig. We're terribly sorry for upsetting you. We're looking into this issue and will provide assistance as soon as possible. WB

@suraya_asmal Thank you for confirming, Suraya. Please DM me us the details of your query in order for us to best assist. WB twitter.com/messages/compo…

@Rb__sa Hi, 0861-288-272 as per their emails.

@WesBank @FNBSA your call centre number has an automated message that calls are not working. How can I speak to a human about my vehicle finance account? @Rb__sa

Good news! The prime lending rate has gone down to 10.75%. If your car finance has a linked (variable) interest rate, you'll enjoy lower instalments from your next payment (if it’s due in more than 15 days). Fixed interest rate? No change. Learn more: wesbank.co.za/help-centre/ar…

@Vuyo__N Hi Vuyo, thank you for getting in touch. We'd love to have your concerns addressed. Please see our response to your DM. WB

@WesBank_Support with the decrease in the repo rate, I have noted that on my bank statement you guys have decreased my monthly installment but you are still deducting the same amount of money prior to the repo rate decrease. Why is that?

@NkosiGu50167399 Hi Simphiwe. Please give us a call on 0861 288 272 & we'll have a look at your profile & advise on the next steps. WB

@MusaMashava Hi Musa, we have responded to your direct message. WB

@WesBank_Support You are extremely disgusting. Two debit orders went through on my account and I’ve trying to call you for the past two days with no success

BAD NEWS: We’re experiencing high volumes of support enquiries & it’s causing delays in our response times. Apologies! We know this is frustrating. GOOD NEWS: many requests can be fulfilled without delay online, please visit wesbank.co.za/manage-account/

@ShalinSimon Hi Shalin, thanks for reaching out. No, all our systems are up and running. What error message are you presented with? Please DM us a screenshot if possible. WB twitter.com/messages/compo…

@WesBank_Support Hi is the website down? I can’t seem to apply for vehicle finance

@Mmatline Hi Neo, thanks for alerting us. We're sorry for the inconvenience and frustration caused. Please send us a DM with your query so that we can assist. WB twitter.com/messages/compo…

@WesBank_Support I've been on the phone for over an hour trying to reach your customer services.. What is this? @FNBSA

@AveSaffa Hi there, please rather send us a DM with your details and delete them here where it is public. WB twitter.com/messages/compo…

If you have a vehicle finance agreement with a linked (variable) interest rate, your monthly payments could decrease following the recent cut in the repo rate, which influences the prime lending rate. Learn more about linked interest rates here: wesbank.co.za/help-centre/ne…

@CjHamman Hi Claudine! Please see our response to your DM. RB

@WesBank_Support Good morning. I'm trying to get through to customer care to verify an email I received from Wesbank, but have been on hold for 30 minutes. Can someone please call me.

@nicksknot Hi Nick, we're sorry to hear that. Please DM us more info regarding which platform the ads are being sent on in order for us to best assist. WB twitter.com/messages/compo…

@CandidadiGiand1 Hi Candida, thanks for reaching out. we've responded to your DM. WB

@WesBank_Support We urgently need a permission letter Zim. I have applied three times via my FNB app and it says the letter will be emailed but nothing We are waiting in Musina to go to Beit Bridge. I got the NATIS form immediately but no permission letter. Please help.

@TelaTelz Hi Tela. This is not the feedback we expected to read. Please DM more information on what you require assistance with, together with your ID number and contact details. We will have you assisted. WB twitter.com/messages/compo…

@WesBank_Support I have been requesting help from you guys via email and phone call for over 6months now and NOBODY gets back to me. Please, I need help!

@Matumelo110610 Hi Matumelo. Thanks for getting in touch. Please give us a call on 0861 288 272 & we'll have a look & advise. WB

‼️South Africa PLEASE help US‼️ We need your help in getting the Finance houses and Insurance houses to intervene in this CRISIS we have. We need their help as a Nation. 🇿🇦 🙏🏾 Please Repost and Reshare till these Videos land on ears that are willing to help. 🙏🏾 We calling on @AbsaSouthAfrica @WesBank @WesBank_Support @Nedbank @OUTsurance @miwayinsurance @Momentum_za @KingPriceIns @Santam_Switch @OldMutualSA Please have a heart for people, you have the power to change this pain people are going through, we ask you ALL to step up and HELP Please.@ukhozi_fm @METROFMSA @5FM @SundayTimesZA @TimesLIVE @eNCA @SABCNews @djsbu @benjamindube The sad part is, many of us only realise this problem/crisis when it happens to a family member or friend only. We at View4You get to witness these problems daily. It’s not even part of our business scope but we just want to help. ❤️ view4you.co.za

@TheDonLexus You can obtain them via our web site as well as our App or you can give us a ring on 0861 288 272 & we'll help with that :) WB

@WesBank_Support Require original Natis documents for BMW 320. Registration THE DON L. Address House number 327B Malanulele. Postal address Box 813. Malanulele. 0982 Cell number 072 120 6737 Or 082 351 3166

@TheDonLexus Hi. Please don't share your personal details on a public thread, it is not safe at all. WB

@TheDonLexus Hi. Please don't share your personal details on a public thread, it is not safe at all. WB

@WesBank_Support @Dadpco Require original Natis documents. Id number 701226 1210 080 House number 327B. Malamulele. 0982 Cell number 072 120 6737