Online Support Team

@olivia_bicknell Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@Keilimanjaro Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@JustEatUK hey, who do I speak to to get a response to a customer service email?

@Keilimanjaro Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@httpnura Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@bradders_03 Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@JustEatUK Why is your customer service non existent? You keep losing my account credit EVERY. SINGLE. TIME. and I can never get in touch with you? Just wait for it to go back on what a joke!!!!

Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@Tom15520586 Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@Tom15520586 Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@JustEatUK can someone message me back please

@cgzwolfman Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

25 minutes for a double sausage and egg @McDonalds it'd ok though if u have a @Deliveroo or @JustEatUK bag u get it when u demand it

@amactavish90 Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@JustEatUK is it your policy to ignore customers once told to DM you? Two days and I am still unable to sort my issue out. This is frankly pathetic. I will be looking make a complaint to the ombudsman regarding this.

@amactavish90 Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@K90Missy Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@JustEatUK I sent a message nearly 24 hours ago. And have had zero reply or contact. I’ve seen you reply to people who tweeted you 5/6 hours ago. So please stop ignoring me. Locate my original tweet and respond ASAP

@_beautybug83_ Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@_beautybug83_ Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@JustEatUK my order was not delivered- driver sat at top of my road then marked order as delivered and drove away. Would like a refund sorted. Seen you respond to other people but ignored my message. Have also direct messaged inbox. Will be speaking to ombudsman if no response

@mollie1307 Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@bulletkenny Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@mollie1307 @JustEatUK you could also mention it to your bank/building society of with the evidence of cancelation and such, since you dealt with that on a month long It would be annoying and difficult alone. Hope that helps at least u get answer I got mine recently and problem solved for my case. 2/2

hey @JustEatUK how come email says If you have been charged there will be no refund for this order. But the app says. Order cancelled You have successfully cancelled your order. If you're due a refund, it's on the way. After waiting hours for a driver it was recommended by help

Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@bulletkenny Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@bulletkenny Hi, Sarah here. Please follow us back and send a DM so I can assist you further. Thank you!

@mollie1307 @JustEatUK Had it set my account like that incase my net ran out after a order that way I kept up to date. Since you appear to be in uk would suggest contacting citizen's advice to walk you through your rights. 1/2