ZARA CARE

@niaoniaox Hi, please DM us your full name and email address to handle your query as quickly as possible. Thanks.

@ZARA_Care Hi I placed an online order for store pickup but now im unable to recover and want to cancel pr return it but theres no option on the app

@Darshinis2878 Hello, thanks for your message. For further assistance, please reach out to us via direct message. We will be happy to help you. Thank you.

@ZARA_Care I’m writing to follow up on my refund for Order No. 54632871198. It has been pending since 2nd April, and today is already 2nd May. I have made over 50 calls regarding this issue, yet there has been no resolution, no clear update,and no timeline provided.disappointing

@MyssLuanna Hello, thanks for contacting ZARA Care. Please send us a DM with more details regarding your purchase directly through this account, so we can assist you further. Thank you.

@ZARA_Care I was promised a refund since February 2026. I'm still waiting.

@Prabal45968779 Hello Prabal, thanks for contacting ZARA Care. Please send us a DM with more details regarding your online purchase directly through this account, so we can assist you further. Thank you.

@ZARA_Care The support team over chat is useless they just want to close the chat without complete assistance bad experience with 2 chat agents worst experience

@Clara33415752 To send a direct message, go to our profile and tap the message icon (an envelope). You can also do this from the "Messages" section by tapping the envelope icon, selecting "New message," and searching for our username. Thank you.

@ZARA_Care I knew in the previous version of Twitter...I do not know how to do it in this one ...Sorry. If you can explain to me. Thank you.

@ZARA_Care Hola, les escribo desde Bruselas. Ya van 3 veces que encargo zapatos online y recibo zapatos SUDADOS. No me parece muy ético...No sé a quien dirigirme porq, aparte ese problema, el personal es MUY antipático. No te dan ni bolsa al gastar 50 euros o 40 euros ...

@May_mohammed84 Hello, thanks for contacting ZARA Care. Please contact us through direct message so we may assist you further. Thank you.

@ZARA_Care @AdrianaGue95032 Hello I bought clothes from your app and the payment was taken from my credit card on Sunday but you I didn’t get the order number or any email that confirmed my purchase. Where is the order or return my money. Pls send me your email to send the payment evidence

@Profeco solicito su apoyo. Como clienta de @ZARA_Care me siento vulnerada y humillada. Nunca recibí un paquete con 10 prendas y más de $7,500 MXN. DHL muestra una “firma” con una X que NO es mía Pedido: 53818410515 Caso: CAS-3933647-H8J8L8 Solicito el REEMBOLSO

@Cuneyt1733241 Merhaba, sorunuza dm üzerinden yanıt verdik. Teşekkür ederiz.

@ZARA_Care Whatsap hattına yazdıgım yasadıgım problemi oradan da cevap alamıyorum oradan ulasabilirsiniz bana.

@ZARA_Care Zarahome Mavişehir magazası müdürü aldıgımız üründe eksik cıkınca 2 saat sonra aradık, bizimle yogunluktan ilgilenemeyecegini söyledi magazaya gittigimizde bize kameralardan tespit ederim ürün size tam verilmiş olmalı diye problemi komple bize attı!Magaza müdürüymüş?!

@Subhalaxmi2025 Hello, please send us a DM with the image of the purchase receipt so we can assist further. Thank you.

@ZARA_Care @zara It’s not been 1year I purchased this bag from Zara store Bangalore and hardly used 2 to 3 times and see the condition of this bag

@Mdfahed11 Hello, we have responded to your query via DM. Thank you.

@ZARA_Care i ordered t shirt on 27th feb 2026 and returned instantly but no response from your side till now. So what i do for now tell me

@NhlivoT Hello, we have replied to your query via direct message. Thank you.

So you quickly called me into your DM’s only to mize me after giving you all the information you required from me yesterday? What kind of poor service is this??? @ZARA_Care @Reviewed_Zar @ZARA

@Mdfahed11 Hello, please send us a DM confirming your order number, full name, and the email address associated with the purchase for further assistance. Thank you.

@ZARA_Care India , New Delhi +91 Code

@whatsnew167 Hi, we have replied to your query via direct message. Thank you.

@ZARA_Care Still no resolution to my problem !

@ZARA_Care horrible customer service! Awaiting a pick up since 14th April !! Have spoke zillion times to your call centre but no action from your end ! @ZARA #zara

@jjkxotic Hello, thanks for contacting ZARA Care. We would like to review this matter further. Please send us a direct message with the details of your query. Thank you.

@ZARA_Care Hi, is there any way I can make an order from the United States sites while located in Barbados and ship to the United States. The items I am trying to purchase are not available on the international site and my billing address is in Barbados

@Sonotabb Bonjour, veuillez nous envoyer un message direct à notre compte de support client @ZARA_Care, en indiquant votre nom complet, le numéro de commande et l’adresse e‑mail associée à l’achat, afin que nous puissions vous apporter une assistance supplémentaire. Merci.

@ZARA_Care @ZARA Bonjour, je vous ai contacté concernant un colis non reçu, mais je n’ai pas reçu de réponse. Merci de vérifier.

@JMG8420 Thanks for your reply. Please note that our DMs are open. Hence, please send us a DM confirming your order number, full name, and registered email so that we can review your case. Thank you.

@ZARA_Care How convenient it won't let me do a dm! How about reading your WhatsApp.

@ZARA_Care My order has not arrived. I've attempted multiple ways to contact you, including WhatsApp to no avail.

@Ishikathakur25 Hello, please be advised that as a precautionary measure, we recommend that our customers do not publish personal or order details. Please send a DM confirming your full name and registered email so that we may look into your case. Thank you.

@ZARA_Care Hi I returned my dress package on 16 April, but I haven’t received my refund yet Kindly check and update me on refund status . Order number- 54620229980 No- 27EEK9RD2RCX

@Bes_ti Hola, sentimos cualquier molestia ocasionada. Por favor, envíe un DM a través de nuestra cuenta de atención al cliente @ZARA_Care, confirmando su nombre completo, correo electrónico y número de pedido para asistirle adecuadamente. Muchas gracias.

@ZARA_Care me dejaron el pedido en la calle en la puerta sin ni siquiera haber llamado y logicamente alguien se lo llevo y la foto me dicen que es la prueba de que lo entregaron y no me dan soluciones me dicen que es mi problema, me parece vergonzoso para una compañia como Zara.