Zara USA

@RahulCh53120687 Hello, thanks for contacting ZARA Care. Please send us more details about your query through DM so we can assist you further. Thank you.

@rhysara1 Hello Bethan, please send us a DM to @ZARA_Care with more details about your query and confirm your order number, full name, and the email registered. Thank you.

@zarausa My item has been lost by force , request a refund

@aysiaface Hello, thanks for your interest in our brand. Please note that future replenishment is not expected. We invite you to frequently visit the New section of our website, as new items are added weekly. Some of them may be of interest to you. Thank you.

Omg @zarausa why is True Amore fragrance discontinued????😢😢

@carenmagill Hello. Please send us a DM to our customer service account @ZARA_Care with further details about your query and country of purchase, so that we may assist you further. Thank you.

@k_honan Hello, thanks for contacting ZARA Care. Please note that we have replied to your dm. Thank you.

@zarausa @ZARA_Care Tried CS number and chat without positive success. Hopefully Twitter will yield a more favorable result.

@Sal_jo89 Hello, we would like to look into this on our end. Please, send a DM to our Customer Support account @ZARA_Care by providing us with further details so we may assist you with this matter. Thank you.

@zarausa I’m an ex employee of Zara and have been attempting to reach out to HR in regards to an issue. Can you please provide a contact for this department?

@savindekaurch Hello, thanks for contacting ZARA Care. For further assistance, please send us a DM letting us know your purchase details and your country of purchase, so we may review this. Thank you.

@ZARA @ZARACare @zarausa WORST CUSTOMER CARE SERVICE!!! I had made an in-store purchase, I was charged incorrectly for my purchase. I have contacted the costumer service several times regarding this. No body I mean nobody in the their costumer service is of any help!!!!

@papihotchili Hola. Nos gustaría investigar esto por nuestra parte. Envíenos un DM a nuestra cuenta de atención al cliente @ZARA_Care con su nombre completo, número de pedido y dirección de correo electrónico registrada con su compra, para que podamos revisar esto más a fondo. Muchas gracias.

@zarausa Los mismos que te atienden te dicen que llamarán en 48 pero que tampoco es algo seguro. En fin.

Our SALE starts tonight at 8pm EST on our APP go.zara/SALE-prepareyo…

@Karim_Madiha Hello, we are sorry to hear about this. Kindly note that we have replied to your DM through @ZARA_Care. Thank you.

@arpita_savalagi Hello, we are sorry to hear about this. Please provide us via DM to our customer support account @ZARA_Care with your full name, order number, and email address, so we may review it. Thank you.

@zarausa really really sick of being on the phone with your cust care and haering a "NO" to cancel two of my similar orders that I have paid 5.95$ shipping fee twice for. Please help me out in cancelling them

@StephaniGlam Hello, we would like to look into this on our end. Please send us a DM through @ZARA_Care with your full name, order number, and the e-mail registered with the purchase so we can assist you further. Thank you.

I’m mad I bought the Barbie @zarausa mug & it came broken. They’re sold out so I can’t exchange it.

@6sl7lB8hshFyDPW مرحبا. لأسباب أمنية نوصي جميع العملاء بعدم نشر تفاصيل شخصة أو رقم طلب. يرجى إرسال لنا رسالة خاصة على حساب @Zara_care تحتوي على رقم طلبكم, اسمكم الكامل وعنوان البريد الإلكتروني حتى نتمكن من مساعدتكم. شكرا لكم.

@Kritic5 Hello, we are sorry to hear about this. Kindly send us a DM to our Customer Support account @ZARA_Care, with your full name, order number, and e-mail address associated with the purchase for further assistance. Thank you.

@Myounge23 Hello, we are sorry to hear about this. Please feel free to send us further details such as the date and approximate time of your visit to our store via DM to our customer support account @ZARA_Care, so we may review it. Thank you.

Hey @ZARA @zarausa your stores aren’t closed yet at the perimeter mall Atlanta location and yet you have workers not taking customers in the men’s section and closing lines, leaving the only available line in the women’s section to go out the store….!? This is unacceptable.

@olatejuMar Hello, we regret this. Note that we have replied to your DM via @ZARA_Care. Thank you.

@zarausa My package was not delivered after more than three weeks after the expected delivery date. Worst shopping experience I've ever had, with rude and disrespectful customer service across all platforms !

@OG_branco Hello, we would like to look into this on our end. Please send us a DM to our customer support account @ZARA_Care with your order number, as well as the your full name and email address associated with the purchase. Thank you.

@zarausa we have an issue, please provide an email for me to raise my concerns. My order was split into two shipments, one was delivered and the second was not. I just got a no-reply email that my stuff was delivered, this is coming after dealing with your unprofessional CS team

@Pridharj Hello, we are sorry to hear about this. As a precautionary measure, we encourage customers to avoid publishing order details. Please send us a DM to our customer support account @ZARA_Care with your purchase dtails, so we may review it. Thank you.

Hi @ZARA @zarausa This is regarding my recent order ORDER NUMBER: 52734462135. I have not received the order but it shows delivered. I also tried contacting customer support multiple times. Just want to know $260 is a big amount. Hope you guys understand and look into the matter!

@OG_ballla Hello, we would like to look into this on our end. Kindly send us a DM to our Customer Support account @ZARA_Care with your order number, full name, and email registered with the purchase to better assist you. Thank you.

@zarausa would love an update on my order. Ordered a shirt on Monday and said it would be here tomorrow, but it is still being processed.

@bellsheadbetty Hello, we are sorry to hear about this. Kindly send us a DM to our Customer Support account @ZARA_Care, with your full name, phone number and e-mail address for further assistance. Thank you.

@Ompraka85502758 Hello, kindly note that we have responded to your query via DM. Thank you.

@ZARA @zarausa @ZARA_Care How’s is feel to make fool and cheat to customer ?