Zego

@RamazanAkt84336 Hi @RamazanAkt84336 Thanks for getting in touch. Can you DM your details so we can look into your case and pass it on to our Customer Support team? twitter.com/messages/compo…

@Zegocover Hi @ZegoInsurance, I have a £150 promotional credit from a 30-day policy that has ended. I understand the policy rules but am wondering if there’s any goodwill refund or alternative compensation possible?

@109mph Hi Mark! Zego Sense is designed to avoid scoring journeys that clearly aren’t you driving, or even riding a scooter in this case, and to give you a way to correct things that don’t look right. We recommend to request to have these trips removed via Sense app.

Hi I have a question about the Sense app. I was riding my bike with my phone on a bracket and sense said it looks like I'm on the move, so can the app tell the difference between a bike ride and a car journey or should I tell it i was a passenger? @Zegocover

@korestica Hi there. We’re very sorry for your experience. We’d like to take a look and see what happened here. Could you pop your details into our DM so we can assist, please? twitter.com/messages/compo…

@Zegocover I’ve repeatedly tried to resolve serious billing errors with @Zego and Premium Credit.I have already paid for Oct, Nov & Dec, received a refund for a duplicate October payment, yet I’m now being asked to pay those same months again under a new credit agreement.

@WilkieGG Hi there. We’re very sorry for your experience. We’d like to take a look and see what happened here. Could you pop your details into our DM so we can assist, please? twitter.com/messages/compo…

@Zegocover have took my money for insurance - sent my details to the WRONG email several times - I've emailed them several times and no response - Im now getting voicemails saying they're going to cancel my policy after taking £200.... DOES ANYONE WORK THERE? HELP PLEASE?

@Rvvxrxnx64 Hi there. We’re very sorry for your experience. We’d like to take a look and see what happened here. Could you pop your details into our DM so we can assist, please? twitter.com/messages/compo…

Had my bike insurance renewal processed incorrectly on 13 November — payment taken for the wrong period and policy not updated. This has stopped my Uber account from working and caused huge income loss. Waiting for urgent resolution. @Zegocover

@confoundedtree Hi there. We’re very sorry for your experience. We’d like to take a look and see what happened here. Could you pop your details into our DM so we can assist, please? twitter.com/messages/compo…

@Zegocover 5 minute wait time your crappy system says, 35 mins now and still holding…

@Mr_P_M_N Hi there. We’re very sorry for your experience. We’d like to take a look and see what happened here. Could you pop your details into our DM so we can assist, please? twitter.com/messages/compo…

@Zegocover I’m trying to reach out to you from yesterday, took me 3 hours by chat and more than 20 mins by phone and I still could talk to anyone, it’s been a day and no response.#badservice #PoorService

@KateMoyne Hi @KateMoyne, We’re very sorry for your experience. We’d like to take a look and see what happened here. Could you pop your details into our DM so we can assist, please? twitter.com/messages/compo…

@Zegocover trying to get hold of you to cancel a policy and it’s an absolute joke. I am so frustrated. On hold 3 times with Bot chat and twice was directed to an agent only to be told you were closed. On ‘hold’ again since 9am.

@SonesCharl8827 @SonesCharl8827Hi there. We’re very sorry for your experience. We’d like to take a look and see what happened here. Could you pop your details into our DM so we can assist, please? twitter.com/messages/compo…

@RhysCharle23110 Hi there. We’re sorry for the experience you’ve had. Can you send us a DM so we can look into your case and pass it on to our Customer Support team? Thanks, Zego twitter.com/messages/compo…

@luxuryinterior_ Hi there. We’re sorry for the experience you’ve had. Can you send us a DM so we can look into your case and pass it on to our Customer Support team? Thanks, Zego twitter.com/messages/compo…

@Zegocover now over 90 minutes in this chat Que, what a fucking waste

@Ralph_Hapschatt Hi there. We’re very sorry for your experience. We’d like to take a look and see what happened here. Could you pop your details into our DM so we can assist, please? twitter.com/messages/compo…

@Zegocover I am signed in to the app but when I try to use the chatbot, it tells me to sign back in.

@AlexEneAA Hi there. We are sorry to hear that. Please DM us, so we can help with your query. twitter.com/messages/compo…

Ever wondered how black box insurance works? It tracks how you drive, not your age or postcode. Drive safe, save more. Find out why 78% of young drivers are cutting costs with black box insurance. Watch now. 👇 #InsuranceMadeSimple #BlackBoxInsurance

@luxuryinterior_ Hi there. We’re very sorry for your experience. We’d like to take a look and see what happened here. Could you pop your details into our DM so we can assist, please? twitter.com/messages/compo…

@Zegocover you need to sort you shitty system out before saying please come to US.....

@ThEUnReaLWuN Hi there. We’re very sorry for your experience. We’d like to take a look and see what happened here. Could you pop your details into our DM so we can assist, please? twitter.com/messages/compo…

DO NOT TRY GET TEMPORARY COVER WITH @Zegocover Their APP is the worst and their AI assistant freezes after EVERY question answered!! No customer service!! CAN'T GET COVER NO WORK FOR ME!!

@JamJinx1 Hi there. We are sorry to hear that. Please DM us, so we can help with your query. twitter.com/messages/compo…

@Zegocover app not working? I can't top up.

@samlewis962 Hi there. We are sorry to hear that. Please DM us, so we can help with your query. twitter.com/messages/compo…

@Zegocover I lost access to the email account I had a previous policy with. I need to get in touch about a previous claim but can't do so by email &can't send from old email,or chat as it's sending a code to obsolete email to login & tried phoning but left on hold indefinitely

@meslsoo Hi there. We’re very sorry for your experience. We’d like to take a look and see what happened here. Could you pop your details into our DM so we can assist, please? twitter.com/messages/compo…

@Zegocover have been trying to speak with someone in Zego Dublin regarding insurance renewal for over a week and no one is answering the phone or answering any emails. Wait time is anywhere between 30 to 90 mins. This is not acceptable.

@Lokhandwala143 Hi there. We’re very sorry for your experience. We’d like to take a look and see what happened here. Could you pop your details into our DM so we can assist, please? twitter.com/messages/compo…

@Zegocover I’ve been trying to update my delivery vehicle details via your app and email support since yesterday, but no resolution yet. App option is disabled, live chat didn’t help, and I urgently need to resume work. Please take this seriously and resolve it ASAP! 🚨