Kate M

@Zegocover I have been kicked out of the chat and asked to try again when it’s convenient for me!!! Now is or in fact 2 days ago. This is awful customer service

@Zegocover Have called 3 times and told you are not open yet. 1st call at 9.06!! And twice more since. I urgently need the policy cancelled and a FULL refund - I am not paying the £45 admin fee as I tried to cancel minutes after realising my mistake with this policy.

@Zegocover trying to get hold of you to cancel a policy and it’s an absolute joke. I am so frustrated. On hold 3 times with Bot chat and twice was directed to an agent only to be told you were closed. On ‘hold’ again since 9am.

@British_Airways I’m not getting anywhere in the direct messages. Really frustrating, just want to know why I can’t check in for a flight tomorrow afternoon. Feeling a bit worried now. Without getting g all my details (which I have messaged) can’t you just say what the issue is?

@KateMoyne Send us your booking reference via DM along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Milika

@British_Airways I am unable to check in on a flight from LHR to Dublin tomorrow afternoon. There is no explanation anywhere as to why this is. I just don’t have the option. Please could you advise

@British_Airways Thanks Milika - just messaged with a screen grab. Was answered by a virtual assistant reply

@SW_Help Thanks

@KateMoyne Hi Kate, I am sorry to hear this; please contact our delay repay team at customerrelations@swrailway.com and they will be able to help ^MC

@SW_Help please help. I am unable to upload my ticket to the delay and repay online form. For travel from Egham to Reading yesterday (20th) 07:59 incident at Clapham. Thanks

@SidemenClothing I can’t find any children’s sizes 😔

@StCuthsRC @RHULScience Amazing work - well done 👍🏼

What an amazing day at the Xavier Primary Science Fair at Royal Holloway . Mia and Josh did us so proud as they were one of the runners up and also the Winner of the Xavier Primary Science Fair 2023. We are super proud of both of you! @RHULScience

@ZARA_Care im unable to live chat on my phone but just want to know how to return some items from a recent order. No forms included in the parcel. ORDER NO. 52074386822. Thank you

@StenaLine I have responded numerous times but haven't heard anything back. Please help!

@StenaLine left my wedding and engagement ring on an overnight sailing from Belfast to Liverpool last Thursday. Filled in the online form and received a very quick and lovely phone call from someone who found them. I was emailed by lost property on the Friday.