Zen Internet

Self-care isn’t just a one-week event, it’s a daily practice. We've been reminding our people to take time for themselves, connect with others, and remember that their well-being matters every day. Let’s keep supporting each other during #MentalHealthAwarenessWeek and beyond.

@lumby2005 @ZenInternetHelp Hi Richard Thanks for reaching out over social media channels. I’m very sorry to hear you’re still experiencing issues I’ve sent you a direct message with an update on your case we are assisting on (06062959) and the next steps Thank you Zen internet

@zeninternet @ZenInternetHelp Case no. 06062959. Nearly a month and still not resolved. Despite repeatedly following every troubleshooting step requested, we are still experiencing an unstable and unusable internet connection. Why won’t Zen send me a new eero router?

Excited to attend the Which? Awards tomorrow as a Utilities Brand of the Year finalist! It's an honour to be recognised alongside such inspiring brands. Best of luck to all the nominees! ✨

@SnowFieldsDotMe Hello, we're sorry to hear that, please feel free to send us a direct message and we'd be happy to look into this further for you.

@zeninternet @ZenInternetHelp - nearly 1 month later and still no update on case 06059951 absolutely awful from you, making me want to not bother renewing now!!! 7yrs service and this is the treatment I get

Ready to refresh your tech this #spring? 🌸 Clear out unused apps, close those endless tabs, and give your devices a little TLC, your digital world will run smoother in no time! Discover easy tips to declutter and optimize your devices here: zen.co.uk/blog/posts/zen… #Zen

@JohnYeldham We're sorry to hear about your experience John & can see you have sent us a DM so we'll look into this further with you there.

@zeninternet refuse to offer technical support for LitFibre hardware after I was transferred (not my choice) from LitFibre to Zen. As a result I don't have working internet in my house, despite me still paying Zen every month for that LitFibre hardware.

This #MentalHealthAwarenessWeek our team of Mental Health Ambassadors are on hand, as they are every week, to support our people. We want to create a positive approach to mental health and offer the resources to support those who may be struggling. #Support #Zen

@TonyVCarter We're thrilled to hear that, Tony! If you do need any support, feel free to send us a direct message 😊

@zeninternet I ordered two Fritzfon C6 phones on Friday afternoon, was told they probably would not arrive till Tuesday as it was a bit late. But, they arrived today, Sunday, first thing and now all in and working and switched over to my 7530 as my phone base. Brilliant 👍 🍾

Upgrade to full fibre and make sure your home stays connected, no matter what the future brings. Enjoy seamless streaming, smarter devices, and ultra-fast speeds l- your broadband is ready for every moment. #ReadyWhenYouAre #FullFibre #Eero #Upgrade #Zen

Looking forward to the awards ceremony next week where we've been shortlisted for Utilities Brand of the Year, up against some brands we truly admire - E (Gas & Electricity) Ltd, Octopus Energy, and Talk Mobile. Best of luck to everyone. #WhichAwards2026

Earn £40 for every business you refer to Zen—and they get £40 too! Make the switch to award-winning broadband even sweeter for you and your network. Start referring today: zen.co.uk/refer-a-friend #ReferAFriend #Zen #Business

@cosmograf Hi, Robin. I'm sorry to hear about your bad experience getting in touch with us over Live Chat. Please feel free to message us with your details and we will be happy to take a look - Jordan R

What has happened to your support? @zeninternet. I spent over an hour on your chat app. and I'm still no further on getting my internet fixed, 2 agents cut me off and third repeatedly refused to support the account as I didn't have your preferred router connected... 🙄

Get ready to experience unparalleled home and business broadband services alongside our thousands of contented customers. Come and dive into the world of quality service at zen.co.uk #Broadband #BetterBroadband #Trustpilot #FiveStar #Reviews #Zen

Share the Zen experience beyond your home! Now you can refer businesses—from your favorite coffee spot to your workplace—and earn rewards when they join Zen. Let’s help every business get connected: zen.co.uk/blog/posts/zen… #ReferAFriend #Broadband #BusinessBroadband #Zen

@SBarrettBar Thank you for your kind words, Steven! 🩵

I have been with @zeninternet for 12 years I am qn extremely satisfied customer Whenever there are issues, you get to call and talk to a real person. Real people who try and help you, and frankly go out of their way Best Internet provider by miles 😊

Ready for more? Multi-Gig has landed for business. Turn hours into minutes with Zen Business Full Fibre and eero. 📞Call 01706 902914 to check availability. #ReadyForMore #ZenBusiness #MultiGig #FullFibre

@Gavinking999 Hi there! I'm ever so sorry for any troubles caused, to help take a closer look into this for you feel free to drop us a DM & one of our team will be more than happy to help. - Zara

@zeninternet hmm you were good called yesterday for a fault arranged enginner after we gave you lights flashing details,voice mail engineer cancelled need more lights flashing details wth oh but happy and snappy enough to take extra money for WiFi extender not happy

Experience broadband that keeps up with you — no buffers, no dropouts, just reliable connection when it matters most. That’s why Zen customers choose us year after year. #Which #Recommended #Reliable #Broadband #SomeThingsDontChange

@nuts_and_bolts_ Hi Mark, sorry to hear you’re experiencing issues. Please contact us via DM, and we’ll look into this for you right away. Thanks - Amrita D

@zeninternet ...service off AGAIN this afternoon!!! Where do you want your router posted back to as nobody is returning calls...

@zeninternet customer leaving after less than a week, your service is dire, customer service even worse.. won't verify identity unless can access emails, well if your broadband was actually working....

@ian_rutson Hello Ian, the speeds available would depend on the infrastructure in the area, we are partnered with Fibre providers who offer symmetrical speeds, however if they aren't in your area, we would only offer asymmetrical speeds.

Hey @zeninternet - why are your products asymmetrical when other's aren't?