Cathy Chen

32 posts

Cathy Chen

Cathy Chen

@ZihanChan

Katılım Ekim 2013
56 Takip Edilen11 Takipçiler
Cathy Chen
Cathy Chen@ZihanChan·
It’s your bank’s fault, why don’t recognize, why don’t unlock my friends’ account? twitter.com/zihanchan/stat…
Cathy Chen@ZihanChan

@TSBfails @TSB I am an so angry that I only report one transaction from my account is fraud. But the fraud department report 2 transactions are fraud. It’s tsb’s fraud, and the fraud department doesn’t recognize this fault. They lock my friends’ account and said will not unlock.

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Cathy Chen
Cathy Chen@ZihanChan·
Every time I call for the fraud department, I said only report 1 transaction, another one is made by me.
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Cathy Chen
Cathy Chen@ZihanChan·
@TSBfails @TSB I am an so angry that I only report one transaction from my account is fraud. But the fraud department report 2 transactions are fraud. It’s tsb’s fraud, and the fraud department doesn’t recognize this fault. They lock my friends’ account and said will not unlock.
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Cathy Chen
Cathy Chen@ZihanChan·
@TSB I send you by DM. Now I really don’t know who is telling the truth, I think I was cheated by your fraud department and investigation department.
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TSB
TSB@TSB·
@ZihanChan I'm sorry to hear that Cathy. I can see that we previously asked you to DM a little more information around the transactions that have left your account. Are you able to do this please? Many thanks. Chris
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Cathy Chen
Cathy Chen@ZihanChan·
It’s 20 days after my money was transferred out by others by fraud, but didn’t get any response.@TSB can you give me any useful help?
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Cathy Chen
Cathy Chen@ZihanChan·
@TSB_News @TSB Hello, all money money is taken from my account,I called the fraud department every day, and my phone bill recent 8 days is 90 pounds. I don’t have any money pay for my bill, and can’t all anymore, but you tsb still don’t give me any reply.
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Cathy Chen
Cathy Chen@ZihanChan·
@actionfrauduk @TSB All my money was transferred out by someone, if you know how to contact with tsb can you please tell me? Cause the fraud line never answer the call for 4 days.
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Cathy Chen
Cathy Chen@ZihanChan·
@Christel303 @TSB hello，did you get resolution? I am also in the fraud case, and no one answer me for 4days.
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Christel Dewar
Christel Dewar@Christel303·
Day 6 & still no resolution to the large amount of money taken fraudulently from our @TSB accounts. Every day I’m spending 2 hours plus trying to get through to your fraud line, maybe it’s time the chief executives take some calls??This is our house deposit,get it sorted @TSB !!!
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Cathy Chen
Cathy Chen@ZihanChan·
@PaulPester Your bank doesn’t protect my money well, and let me spend time in calling the never answered fraud line day by day... ... I feel so bad...
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Cathy Chen
Cathy Chen@ZihanChan·
@PaulPester Hello, is there anyone behind the fraud line? I called for 4 days, but no one answer me.
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Cathy Chen
Cathy Chen@ZihanChan·
Hello @TheSun , I am in TSB fraud case, but I called the fraud line for 4 days, no one answer me. Can you please help me?
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Cathy Chen
Cathy Chen@ZihanChan·
@financialombuds Hello, I called the tsb fraud team for 3 days. And today, I called over 200mins , but no one answer me.
Cathy Chen tweet media
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Cathy Chen
Cathy Chen@ZihanChan·
I called the fraud line for 3 days. I called 2hrs and a half today, but one one answer me. @PaulPester @TSB @TSB_News. No tsb staff at tsb branch help me, no one answer the call. So could anyone deal with this issue? twitter.com/zihanchan/stat…
Cathy Chen@ZihanChan

Hello @TSB @TSB_News ,my account was transferred a fast transaction by someone else. All my money was transferred out, I don’t have any money now. I called the fraud department for 3days, but no one answer me. How can I contact you?

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Cathy Chen
Cathy Chen@ZihanChan·
@TSB My money was transferred out by others, tsb don’t give me any help, except sorry on Twitter???
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TSB
TSB@TSB·
Some customers have made us aware they’re receiving emails and texts claiming to be from TSB. We’d never ask you for security details such as PIN, username or full password. Protect yourself: tsb.co.uk/fraud-preventi… To check our service status visit: tsb.co.uk.
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Cathy Chen
Cathy Chen@ZihanChan·
@TSB Can you imagine, I put all my money in tsb for 5 years, I trust tsb. But tsb did not protect my money well, and don’t give me any help. I am so sad...
Cathy Chen tweet media
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Cathy Chen
Cathy Chen@ZihanChan·
@TSB Can you imagine, I put all my money in tsb for 5 years, I trust tsb. But tsb did not protect my money well, and don’t give me any help. I am so sad...
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TSB
TSB@TSB·
@ZihanChan Hi Cathy. I'm very sorry to read that. You would need to speak to our Fraud team regarding this. We appreciate they're currently busier than usual, but if you stay on the line, someone will answer as soon as possible. Please accept our apologies for any inconvenience caused. Ian
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Keşfet

@TSBfails @TSB @TSB_News @PaulPester @actionfrauduk @Christel303 @TheSun @financialombuds