Christel Dewar

@virginmedia Great response from John @virginmedia again, hopefully things will be sorted soon. Thanks.

@Christel303 Good morning, are you free for a Live Chat with me again? ^John

@virginmedia My in-laws still have no Internet or land line after 5 days after lots of communication & many promises. Vulnerable with medical issues & rely heavily on landline & internet. Please help!

@virginmedia Yes please John

@virginmedia Update - many thanks to John @virginmedia who took ownership of the issue this afternoon & arranged for a technician to attend within 4 hours. Much appreciated.

@Christel303 Hello Christel, I am sorry to see this :( Were the work men Virgin Media employee? Would you pass DPA if you were brought into a webchat? ^HS

My elderly in laws have had a cable cut by workmen outside their home.They have no internet or phone. @virginmedia completely disinterested & can only send an engineer on Tues if they pay £9.99.They rely heavily on wifi & landline due to medical needs. @virginmedia please help!

@virginmedia Yes I can do a web chat and will pass DPA

@clarksshoes I’ve tried to contact you via messenger and email regarding a parcel that was supposed to be delivered to me last Wednesday. I have had no response. Please can you help? Thanks

The latest on the TSB fraud: victims are lawyering up to get compensation; fraudsters set up a fake TSB customer service twitter account; it is likely customers' bank details were bought on the dark web. My story in today's @TimesMoney thetimes.co.uk/article/4f8750…

Revealed: 300+ reports of TSB scams to fraud police since IT meltdown: bit.ly/2IHT1qD

What is going on with TSB? Our case study asks if there has been a major data breach. thetimes.co.uk/article/tsb-cu…

Can any TSB customers who have recently been the victims of fraud get in touch if they did not receive a message from TSB warning them of suspicious/fraudulent activity on their account.

@the_hedgerow Rachel i’ve also has a 5 figure sum stolen from my account in the last week, can you follow me so I can DM you please?

Excellent service from @lufthansa on our journey from Luanda to Frankfurt. Staff at Luanda, crew on board & staff at Frankfurt couldn’t have been more helpful & made travelling alone with a toddler an easier experience! Will look forward to travelling with you again, thank you!

@RuthLythe @TSB Hi Ruth, I’ve tried to DM you but not able, can you DM me please?

5 hour wait to get through to @TSB fraud dept. After having a 5 figure sum taken fraudulently out of our account last week I am now cutting short a trip overseas visiting family to come home & move accounts to another bank. That’s how bad it is! Absolutely no faith left in @TSB

Fraud alert as TSB customers see £1,000s taken from accounts bit.ly/2k6YM6F

@TSBfails @TSB I’ve already had a 5 figure sum taken out of my account last week due to fraud, I just wanted to double check accounts are locked & didn’t fancy another 3 hour plus phone call to do this

@Christel303 @TSB Just wondering but do you suspect a data breach? Lots of us do but no official word from @tsb

@TSB fraud department, as I am unable to get through on the phone (had a 3 hour wait this morning) I’d like to double check that my accounts are locked & no money can be removed or transferred between accounts? Please dm me, thanks

2hrs 25 & still in a queue....

Hi James, no I’m still holding - 1hr 40 mins so far

Day 6 & still no resolution to the large amount of money taken fraudulently from our @TSB accounts. Every day I’m spending 2 hours plus trying to get through to your fraud line, maybe it’s time the chief executives take some calls??This is our house deposit,get it sorted @TSB !!!