Hannah Freeman

First look at the #WarburgRenaissance ✨ We are thrilled to unveil the £14.5 million transformation of our beloved Bloomsbury building, home to the Warburg Institute since 1958. Discover how we’ve revitalised this historic Charles Holden-designed space! #ArchitecturalDesign

Very much looking forward to this autumn @Warburg_News!

@ThreeUKSupport Hi there - I talked to them again and they said they will send a new bag. I still haven't received anything. Is there anyone else I can speak to who can actually send me the return bag? I'm fed up of repeatedly having to request and receiving nothing. Thanks.

@_HannahFreeman Hi Hannah, thanks for getting in touch about this, we're keen to help, so we can do this. please join us on our webchat here: bit.ly/3C43TKN -John

@ThreeUKSupport Hello there, hoping you can help. I cancelled my broadband contract a couple of weeks ago and was told I would receive a bag in the post to send the hub back in 5 working days - I still haven't received it, are you able to help / send another one out? Thanks

#FiveFilmsforFreedom is captivating audiences worldwide ❤️ 🌎 This global movement has reached 23 million people worldwide. Here’s some of the coverage from this years campaign so far👇@BFIFlare @British_Film

Very much enjoyed working on this👇 Highly suggest making some time to watch these five poignant films! 🏳️‍🌈📽️ View them all here: britishcouncil.org/five-films Only available until 24 March! #BFIFlare #FiveFilmsForFreedom

@sofadotcom Hi - will DM you, if you're able to get them to respond that would be much appreciated but I don't have much hope 🤷‍♀️

@_HannahFreeman @RachelE06773757 @BenButt2 @MartinSLewis Thanks for reaching out. We sincerely apologise that your order did not arrive as expected and are sorry for the inconvenience caused. If you could kindly provide your order number and I will log this with our customer service team who will be in contact to rectify your order.

@sofadotcom hello! Supposedly I am getting our delivery tomorrow but I have no idea what time and can't get through to you on phone or email. ArrowXL don't seem to have a clue when I've contacted them. Please help.

@BenButt2 @RachelE06773757 @sofadotcom @MartinSLewis I was contacted by ArrowXL in advance - to be fair they've been as helpful as they can be, but as part of their service they don't dismantle or reassemble furniture and would not budge on that which is fair enough if they've not had any training.

@_HannahFreeman @RachelE06773757 @sofadotcom @MartinSLewis Sorry to hear this - they truly can’t get anything right 😡 Did you get any advance warning of delivery?

@RachelE06773757 @BenButt2 @sofadotcom that they do not disassemble or reassemble furniture... and took it away. SO we still have no sofa and I have still had no response from @sofadotcom for two weeks now. The worst customer service I have ever experienced. So unnecessarily stressful. @MartinSLewis heeeeelp.

@RachelE06773757 @BenButt2 @sofadotcom SO to add to this. Today our sofa turned up! However, despite the fact I bought a 'breakdownable' sofa for 'stress-free' delivery - and made it clear in advance that we had narrow hallways - the delivery drivers turned up with a sofa in one piece and said it would not fit and

@BenButt2 @sofadotcom Did you have any luck with a response? I'm still waiting... 🫠

@_HannahFreeman @sofadotcom Sorry, I wish I was wrong 🙃 You’ll get a generic response at some point - something about “unprecedented demand” while they continue to take orders and hold people’s money. They deserve to go out of business.

@sofadotcom Hello - I'm still waiting for a reply to my email I sent 9 days ago - do you know how long the wait is for a response? Thanks for your help.

@_HannahFreeman While we are working through an unprecedented volume of contact, wait times for a response are considerably longer than usual. Please rest assured we are working hard to have your order delivered as soon as possible. Thank you for your patience in the meantime.

@BenButt2 @sofadotcom Ha yes you're right there, it did indeed not turn up. Still can't get a hold of @sofadotcom 🤷‍♀️ what a shambles

@_HannahFreeman @sofadotcom I’m willing to bet that you won’t. @sofadotcom are incapable of running their own business and you won’t be able to get hold of them either.

Excited to be back @culturegeek! #culturegeek #culturegeek2022

@AvantiWestCoast Okay thanks - the London northwestern website also has the incorrect time table information too.

@_HannahFreeman Hello Hannah, that service isn't running, sorry about the confusion. You can check the timetable here avantiwestcoast.co.uk/travel-informa… - Lucy

@rossplaskow Including mine 😭

Learn more about Sonia Boyce's new show 'Feeling Her Way' at the 2022 #BritishPavilion: venicebiennale.britishcouncil.org/feeling-her-way