ItsMeHollywood

@RaysBaseball your concessions and process of the computers is an absolute joke. 1 hour to get a soda with only about 15 people in line. All the fans are missing the entire game! What a joke.

@SouthwestAir A-List member making my way back to seat 26 with the new program 😂 nothing like loyalty and great benefits 👎🏽

Traveling cross country today on @AmericanAir - 5 hour flight. They have no food and are out of about 50% off the drinks. Why is travel so much more difficult lately?! It’s insane. @thepointsguy

Skubal’s turn 🇺🇸

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Is there anything worse that ordering a nice, cold, crisp @DietCoke @McDonalds and driving away to realize it’s regular @CocaCola 🤮

Has @TSA gotten worse with time? It used to be a good cadence with pre and priority and now it’s just inanity and so much slower. Why are we regressing?! @thepointsguy

San Diego airport @TSA has to be 4,000 people! It’s 5 am!! What in the world is going on!

Today on @SouthwestAir complete confusion on seat assignments at the counter. More mad people.

Has anyone else noticed that @SouthwestAir fares have gone through the roof since the boarding changes? I’m A-list preferred, multiple credit card holder, loyal customer for years. But unless you are traveling with someone on a companion pass there’s literally no reason to fly them anymore.

Wow. @SouthwestAir is dominating @x. No one happy in group 1. For that matter groups 2-6 either. What a mess. Averaged 40-60 flights a year for forever. Never thought I would be forced to possibly look elsewhere.

Boarding a @SouthwestAir flight. I am A+ Preferred. This is Group 1 under the "new system". Two other unnumbered groups boarding before this one. So much for "status".

From what I'm seeing on Twitter, Southwest's new seating policy has been a trainwreck. Also, recently seeing them say they can't guarantee that at least small children will be with their parents gives me reason to shop around for the first time in over a decade. Loyalty is dead.

Hey @SouthwestAir if I’m in row 6 why the Frick do I need to go back to row 14 to put my luggage away. If ur going to continue this and crew just watches people put luggage up front while they are in row, I’m done

Southwest Airlines turned millions of loyal customers into hostages. And they're celebrating it. I'm one of them. 20+ years. Two credit cards. Companion pass. Bought gift cards. Recruited everyone I knew. Then they killed open seating. Killed bags fly free. Gutted everything that made them @SouthwestAir. Will I keep flying them? Yes. But not out of loyalty. Out of lock-in. My status still protects me. My bags are still free. I can pick my seat. Companion pass works. Strip those away? I'm gone tomorrow. Cheapest and fastest. Done. Loyalty: I choose you. Lock-in: I'm stuck with you. They look the same on a balance sheet. Completely different animals. This pattern is everywhere. Adobe made cancellation so painful the FTC sued them. HP put DRM chips in ink cartridges. Insurance companies charge loyal customers 40% more - the UK literally banned the practice. Netflix said "love is sharing a password" in 2017 then cracked down on it in 2023. The inflection point: when the conversation shifts from "how do we earn this?" to "how do we keep them from leaving?" That's where loyalty dies and lock-in begins. Southwest says it'll add $1.5B in revenue. Wall Street cheers. What's the cost of turning mavens into hostages? What's a brand you were loyal to that you're now just locked into?

Canceled my @SouthwestAir @Chase credit card today. What’s the point of accumulating miles or status on an airline you don’t want to fly? What a shame. They took the best business model in commercial aviation and ruined it.

@robwitwer @SouthwestAir @Chase I'm doing the exact same thing and all the benefits are gone too!

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“‘We’re talking about one of the most beloved brands of all time, and they just completely nuked it over the course of the last 11 months,’ said Kyle Potter, executive editor of the travel site Thrifty Traveler.” wapo.st/3Og7X68