@British_Airways Apparently you've found my mum's bag and it is scheduled to arrive in Malaga tomorrow on flight BA422. But she flies home to LHR tomorrow!! HELP!
English
Aggie
2.1K posts
@British_Airways Erm. Not sure she trusts you with a checked bag! You haven't returned the first one to her, yet!!!
English
@_aggiemay The rules regarding liquids will still need to apply. That's not something any airline has control over. Would it not be easier to check the bag in if that's the case? Ste
English
@British_Airways In the case of you not repatriating a passenger with their delayed luggage in time for their return flight. Will you cover the cost of a small cabin case to put their essential items in for their return flight? & what about emergency toiletries exceeding 100ml?
English
@DailyMail @Telegraph @TheSun @DailyMirror @thetimes 1000s of passengers flown on holiday sans their luggage. @British_Airways left it in a pile in T5 on Fri. Day 5 & still no reparation of luggage to passengers! No updates, no statement. We need the weight of the press on this!
Aggie@_aggiemay
Why is the press not reporting the chaos at T5 with @British_Airways flying passengers whilst leaving their luggage in a huge pile in the terminal? Have any passengers been repatriated with their belongings, yet? @BBCBreaking @itvnews @GBNEWS @itvnews @CNN @BBCNews
English
@British_Airways You haven't answered me about 100ml rule. My mum purchased some olive oil in Seville yesterday expecting her checked luggage to arrive. Last day of holiday tomorrow and it still hasn't. She won't have a bag to check-in and will have to carry it on. You must not throw it out!!
English
Aggie retweetledi
@_aggiemay All expenses would be assessed by the Claims team. I don't think it would be unreasonable to cover the cost off the essentials and a bag to carry them in, safely. Ste
English
@WhereRoss @RivieraTravelUK It must be classed as essential. It is essential! Especially for a return flight when she's not been repatriated with her original luggage. She took a cab to a mall this evening and bought a case and finally found a swimsuit so she can at least go in the pool for her last day.
English
@_aggiemay @RivieraTravelUK Sorry to hear that, Aggie. We've bought a suitcase, we are staying in about 9 hotels, driving over 1500 miles between them. Need something to put everything in. Your mum should do the same, and buy a bag, it has to be classed as essential?
English
@WhereRoss @RivieraTravelUK Thank you for your advice. I've told her to do the same. She's been using carrier bags but it's getting heavy and she's worrying about the flight home. She only has one day left of her holiday and no sign of her bag yet. Not banking on it coming at all now 😞
English
Question: if you are invited to someone’s house for dinner would you consider garden flowers in a jam jar like this an acceptable small gift? My host says don’t bring wine or food, I don’t like shop flowers, I can’t bear being empty handed…
English
@tonyj72 Same here. @British_Airways is doing nothing. What do we do with all the stuff we've bought? Buy a case? I replaced my toiletries and cosmetics with full sized ones and now one be able to take them on board due to the 100ml liquid laws!!
English
@British_AirwaysHere 96 hours since we checked in our bags at Heathrow T5 and your system still claims you’re searching for them. This service is nowhere near acceptable.
English
@DailyMail My elderly mum is in Málaga without her bags. Day 5 of holiday now. @British_Airways has given no updates. Report still says "searching for bag". Mum is struggling without her belongings. She's bought a few things but couldn't find a swimsuit. Pool holiday and can't swim!
English
British Airways 'demands millions from Heathrow' after 20,000 bags failed to make it onto flights over one weekend trib.al/zldGrmD
English
@oshomaniac @WhereRoss You can't pack 5 days worth of stuff in a handbag. That's what your checked luggage case is for!! People have been without their luggage for five days now. @British_Airways
English
@WhereRoss Smart people who travel by BA know to pack essentials in their hand bag. You need to use twitter for all this and not just whining. Chatgpt will help too.
English
@British_Airways It still says "searching for bag". I don't understand it. The bag was left by your check-in desk in T5 along with all other bags. 5th day now no bag.
English
@_aggiemay I understand the frustration, I truly do. We’ve brought in more colleagues to support our operation and are continuing to repatriate bags on our flights as quickly as we can. PhilGW
English
@BBCNews @itvnews @GBNEWS @Channel4News @5_News @cnnbrk Why aren't you reporting on @British_Airways shambolic luggage pile-up? Passengers flown to their destinations Friday sans their checked bags. Over 100 hours and still no luggage for their holidays. 1000s of bags left in T5.
Aggie@_aggiemay
Why is the press not reporting the chaos at T5 with @British_Airways flying passengers whilst leaving their luggage in a huge pile in the terminal? Have any passengers been repatriated with their belongings, yet? @BBCBreaking @itvnews @GBNEWS @itvnews @CNN @BBCNews
English
@British_Airways I'm going to come collect my mum's bag from the terminal where she left it at your check-in desk on Friday. It's theft at this point.
English
We're aware of a number of X accounts pretending to be British Airways to commit fraudulent activity. Please always ensure you are only communicating with the official @British_Airways account, which features a gold verification tick on the account next to our username.
English
@British_Airways It is unacceptable for you to not have given her her luggage by now. Over 100 hours since she left it in Terminal 5. What is going on???
English
@_aggiemay Hi Aggie. I'm sorry to hear about your mums luggage. If the report is in the reps name, I'd suggest the rep contacts us directly to have your mums name added to the reference. The rep or your mum can then update the delivery address if required. PhilGW
English
@JJ_brum @British_Airways My mum's in the same boat. On her first solo trip since my dad died 18 months ago. She's a pensioner and panicking about money so hasn't bought much at all. She finds shopping exhausting. I hope your parents are ok. BA is done for. Will never fly with them again.
English
Looking on here it seems @British_Airways have made no effort to apologise or help anyone. Elderly parents, one disabled, flew on holiday on Friday, their cases still somewhere in Heathrow airport, no communication at all. It’s a special trip and they have no clothes or anything!
JJ!@JJ_brum
Unlike most I did actually manage to speak to someone at @British_Airways but it was a complete waste of time. Elderly parents abroad without ANY luggage and can’t phone BA so gave me details including reference number. Call handler refused to speak as I’m not the passenger.
English
@CSeveris @British_Airways It's awful Chris. My elderly mum is Málaga without her bags on her first solo holiday since my dad died. 😞 She's spent most of it traipsing around shops (and nothing was open yesterday) to buy things, spending money she doesn't have.
English
Day 4 and no sign of luggage. No updates from @British_Airways Holiday ruined. No medication no change of clothes no toiletries no personal items. Not everyone is in a position to go out and purchase new clothes, shoes etc etc
English
@British_Airways Over 100 hours now. My elderly mother has spent most of her holiday trying to buy things to wear spending money she does not have. She can't afford to use her holiday money on clothing. She's making sacrifices - fewer nice meals, no souvenirs, excursion cut-backs. It's not fair.
English
@_aggiemay Please be assured our teams are working through the remaining delayed bags as quickly as possible. We do understand how frustrating this must be, and we are very sorry for the delay. Alex
English
@British_Airways Has anyone received their delayed luggage yet? #britishairways #heathrow #delayedluggage
English