naleen

access karke kya ukhad liya tumne

@AmazonHelp if ur gonna copy paste the same message i’m gonna do the same i have all night

@_naleen We get your concern. Kindly follow-up the issue with our Specialist team via link: amzn.to/3JT9ckz for further assistance. -Anantha

I recently applied for exchange for the axor helmet from L to XL but the exchange was mark as failed due to verification failed even tho no one arrived to inspect the product during replacement so amazon support told me to return and get a refund instead cont.

@AmazonHelp x.com/_naleen/status…

@AmazonHelp they said that the exchange verification was failed without any inspection so they insisted on doing a return and refund but the return verification was also failed without any inspection by any delivery person so now they said they cannot return the product anymore

@_naleen Could you please let us know the exact information offered to you by our Specialist team for us to assist you further? - Gayathri

@AmazonHelp They asked me contact the Social media rescue team which again redirected me to the same specialist team. The specialist team asked for my order id which i provide and then they said that they cannot access my profile. Before this specialist i talked to another specialistearlier

@AmazonHelp i have done it 6 times now with no resolution

@_naleen We understand your disappointment here. Please contact our support team through the link provided earlier and our team will help you connect with our Specialist team, and they will assist you further. - Gayathri

@AmazonHelp I already did? they just ask for order id and then make excuses like that they can’t see my profile… wtv that means

@_naleen @_naleen Please reach out to our support team using the link: amzn.to/4eJzLHz and follow up with our Specialist team for further assistance in this regard. - Gayathri

@AmazonHelp this was their response no accountability only false promise of “customer centric company” everyone leaves after saying “Unfortunately we can’t help you further”

@_naleen We'd like to help you with this. Please reach out to us via DM, and we'll do our best to assist. Further, please don't include any personal or account information. - Gayathri twitter.com/messages/compo…

@AmazonHelp yea that’s what i did they are refusing to return the product even under the 7days limit

@_naleen @_naleen We get your concern. Kindly contact our support team using the link provided:amzn.to/3JT9ckz for further assistance. - Gayathri

@AmazonHelp @amazonIN

now that return has also been marked as failed without anyone coming to inspect the product why cannot i return the product after several attempts? are you guys just trying to pass the return/replace time limit so that i can no longer return the item? this has happened twice now

@AmazonHelp @amazonIN why did it happen in the first place i’m looking for explanations @AmazonHelp

@_naleen @amazonIN @_naleen As informed earlier, we would not have an option to reinstate an order once it is marked as returning or cancelled. Thanks for the feedback, this will help us improve our services. -Saba

@amazonIN @AmazonHelp my exchange order was marked as verification failed without anyone coming for inspection and is now going back to seller

@amazonIN @AmazonHelp my exchange order was marked as verification failed without anyone coming for inspection and pickup and is now returning to seller

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