Client Care||Performance Unit

@SarahJ4ckson Need help? Reach our Customer Support Team for any inquiries:☎️ +447916626009 (WhatsApp supported). @SarahJ4ckson

@_repRedLetterUK we were left stranded in Bath. We had a confirmed booking. When we arrived the hotel was out of business. A clear breach of contract. I have been trying to resolve this with customer services since 26 March. I need a manager with authority to resolve this.

@Talljames1 Need help? Reach our Customer Support Team for any inquiries:☎️ +447916626009 (WhatsApp supported). @Talljames1

@RedLetterDaysUK unable to book the Camden Town Brewery tour, the online booking page never loads and the call to book button takes you back to the previous page. I have tried devices and internet feeds but the same result.

@dipsiesmum Need help? Reach our Customer Support Team for any inquiries:☎️ +447916626009 (WhatsApp supported). @dipsiesmum

@RedLetterDaysUK I am unable to redeem a voucher we received at Christmas. Can you help?

@SarahJ4ckson Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨ @SarahJ4ckson

@RedLetterDaysUK I am already stuck in a cycle of delay tactics with customer services. This is a clear case of non-performance and I need a manager with authority to resolve this matter.

@RedLetterDaysUK I have requested a refund due to non-performance of a hotel booking in Bath. We were left stranded on the street. Customer Services are using wearing down tactics. I require Red Letter Days to take ownership of this complaint and resolve the matter urgently.

@TheLighthouseCe Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨ @TheLighthouseCe

@RedLetterDaysUK appalled with your online customer services!!Explained it was not used due to death, asked for an extension and got no help or support!! VERY disappointed. This is not what I would have expected after following your initial advice!

@JaneMacnaughta1 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨ @JaneMacnaughta1

@RedLetterDaysUK at my wits end trying to use my voucher (O3-B64O8). It doesn’t work. No one will help. Spent 1 hour on chat on 4 Feb. About 10 emails later, am no further forward. My emails are now just ignored so you get to keep my money. Surely this isn’t right? What do I do?

@danielsmith40 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨ @danielsmith40

@RedLetterDaysUK I still have not received this, my email address must be correct as i have received marketing emails but not my order confirmation, could you please check anyway Daniel.smith7@hotmail.com

@RedLetterDaysUK Hi i have made a booking and not received an confirmation email my booking confirmation is 4030715473125419B9DE49

@danielsmith40 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨ @danielsmith40

@chpugh1 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨ @chpugh1

@RedLetterDaysUK why is it never straight forward using one of your vouchers. Been trying to book a stay which was an anniversary gift, for over a month now!

@adz_365 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨ @adz_365

@RedLetterDaysUK I have a voucher for two but it will only let me book for one? Can you help?