Sumesh Arathil Candoth

@SamsungIndia @SamsungAU My sister purchased 2 Samsung S21 Fe in November 2022 from Australia. With a recent Samsung official update, both the phone screen started showing green line issue. @SamsungIndia denied to replace the screen for free and asked me to pay 11k for each phone

@SamsungIndia @SamsungIndia stop giving untested updates to users. Both phones got green line issue after One UI 7 upgrade.

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@SamsungIndia Also get green lines after update, also such a wonderful response from samsung team

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@SamsungAU @SamsungIndia @SamsungIndia @SamsungAU It’s like buying food from a restaurant, falling sick after eating it at home, and the restaurant saying — ‘You didn’t eat from the restaurant.’ Who’s responsible — the customer or the one who served the food?

@SamsungAU @SamsungIndia Once again, I received the same update from @SamsungAU . Since my phone was purchased outside India or beyond the warranty period, you’re unable to take responsibility for the repair. But, my phones are malfunctioned due to your official update.

@SamsungIndia @SamsungAU My sister purchased 2 Samsung S21 Fe in November 2022 from Australia. With a recent Samsung official update, both the phone screen started showing green line issue. @SamsungIndia denied to replace the screen for free and asked me to pay 11k for each phone

@SamsungIndia My phones after an official update from Samsung.

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@SamsungIndia @SamsungAU My 2 Samsung phones became faulty only after an official software update. @SamsungIndia @SamsungAU has denied help since it’s out of warranty, even though the issue was caused by their update. @jagograhakjago @DoC_GoI @GoI_MeitY This is unfair to consumers! Please help.

@SamsungIndia @SamsungAU @SamsungIndia @SamsungAU check this screen shot, what Google says

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@SamsungIndia @SamsungIndia today I received a call from Samsung. Thanks

@acsumesh We request you to share with us your contact details via direct message (DM) so that we can assist you further. Thanks! twitter.com/messages/compo…

@SamsungIndia I think @SamsungIndia looting people by purposefully making the phones faulty by giving wrong updates and that is the reason you are not even responding to this kind of issues.

@SamsungIndia @SamsungIndia still no updates

@SamsungIndia @SamsungIndia @SamsungAU Samsung provided official update made my 2 phones faulty, why you are not taking the responsibility and fix this? Or you are doing this purposefully to increase your profit through display replacements?

@SamsungIndia No updates still

@SamsungIndia @SamsungIndia haven’t received any updates

@AnupM_07 @SamsungIndia @SamsungAU A software update provided by Samsung, which was not tested in all models, rendered my phone faulty. Consequently, I am required to bear the cost of repairs. Is this a logical course of action?

I've been through this exact situation. Samsung India will flatly deny responsibility, citing the "overseas model" excuse—they just need a reason to refuse a free replacement. Samsung Australia, on the other hand, will ask you to ship the phone back and forth at your own expense for inspection. They won’t coordinate with Samsung India regarding a customer’s issue, even when it involves a known display defect.

@AnupM_07 @SamsungIndia @SamsungAU Oh, then why they are telling Samsung is an international brand 🤔

@SamsungIndia Done

@SamsungIndia @SamsungAU I have this case id for the same 1200389790