Affirm

@rpcurran Hi Richard. Thank you for bringing this to our attention. This is certainly not the service we wish to provide. Please reach out to us directly at customercare@affirm.com, and a member of our team will be happy to look into this for you right away.

@Affirm had a terrible experience with chat yesterday. I had to access the feature 3 times, explain the issue 3 times, also wrestle with the bot 3 times, only to have each agent tell me to give them a minute to check my issue. Then I would get a notice that the chat was closed.

@Carnage2469 Hi there. All of our employees speak English. For assistance with your account, please reach out to us directly at customercare@affirm.com, and a member of our team will be happy to help.

@Affirm if you are going to hire foreigners or hire over seas, at least make sure they can speak English and understand. They locked down my account because he didnt understand what I was saying. Asked for someone else multiple times. Now I got to wait up to 30 days to be able to get my account back. All I needed was my number changed back and to change my email

@Apache0725 Hi there! Please send us a DM so we can help.

@Affirm I’m not able to get into my account to change my new number that I’m not able to get access into my account to see any response from your customer service support. I prefer to contact through email

@Affirm Affirm I cannot log into my account and your web chat is broken. Please reply so I can DM you for help.

@Apache0725 Please feel free to reach out to us directly at customercare@affirm.com and a member of our team will assist you from there.

@Affirm I am ready to provide any verification details or documentation you need right here.

@J_Villa75 @Expedia @uliv You can always contact our team at (855) 423-3729. Our team is always happy to help.

@Affirm @Expedia @uliv Sure do you have a customer service number ? NOT AI

@Expedia I recently tried to purchase a hotel stay through @Affirm and I never received confirmation from @ULIV pulse Roma condesa (Mexico City) but affirm is still trying to charge me

@Brutaka5 Hey there! Please send us a DM so we can help.

So @Affirm, why is it that when checking to see what my purchasing power is I receive an error from the site that says: "Based on an eligibility check, we can’t help you pay for your purchase right now." I am then presented an email from your team that says to click a link as to why I was rejected. Opening up that email and clicking the link, I am then presented with this reason: "Affirm Loan Services can't approve the loan you requested because we couldn't verify your identity based on the information we received." How is the team not able to verify me when setting up an account since it asks for my name, email, physical address, mailing address, last 4 SSN, a picture of your ID, drivers license or passport and an actual picture of myself? Make it make sense.

@01deft Hi there. Please send us a DM so we can help.

@Affirm terrible service. Never used this and it says I have an account. I’ve been trying to get this fixed since January 2025. Escalated numerous times and never contacted back. I have AI giving me automated responses. Hold for 5 mins, then call forwarded 3+ times.. HELP ME!

@BozbalakUt33924 Hi there. Please send us a DM so we can look into this.

@Affirm shame on this company / I made payment loan for an industrial item and merchant didn’t accept affirm card as payment method then loan was cancelled back in April , I contacted affirm several times to refund my down payment of 1982.50$ still no refund ! Don’t trust them

@1_Tatted_Marley @SeatGeek We're sorry to hear that. Please send us a DM so we can help.

@Affirm @SeatGeek BOTH OF THESE COMPANIES ARE JANKY AND SCAMS. DO NOT BUY FROM EITHER!!!

@NASCARNAC Hi there - we're sorry to hear that! If there is anything we can help with, please don't hesitate to reach out.

Hey @Affirm stop sending me emails asking me to check my purchasing power! You completely stifled my purchasing power because I have an ongoing payment and I took a credit hit a few months back. I'm back to normal but you haven't given me any slack. Lay off the emails now please

@Art_by_niki We're sorry to hear that! Please send us a DM so we can help.

@9tim80 @CashSupport Hi there! Please send us a DM so we can look into this.

I hate to have to be one of THOSE guys on Twitter, but here goes: @Affirm issued and then cancelled a $100 refund which they owe me. @CashSupport isn't helping me get that money back. Each one is passing the buck to the other and I'm about to be done with both companies.

@d_smoov77 Hi there. Please send us a DM so we can help.

@Affirm what are y'all giving me the bs runaround on my acct, I'm going to call Consumer Reports, my local news and representative. Keep fuccin with me, this has been a issue since February

@Gmoney0019 We're sorry to hear that. Please send us a DM so we can help.

@khemikal_x Hey there! Please send us a DM so we can help.

@Affirm Y'all had my bank charge me for a FC airline ticket plan and didn't recognize it. SHAME ON YOU.

@_GraysonDx Hi there! A member of our team just followed up with you via DM.

Hey @affirm can you try training your agents? That'd be swell. Tried canceling a loan twice and both of them just ended the chat before I even received a lick of help. Do better.

@WadeMt16751 @mlevchin @RichHabitsPod @austinhankwitz @realrobertcroak Hey there! Please send us a DM so we can help.

@Affirm @mlevchin @RichHabitsPod @austinhankwitz @realrobertcroak Your AI has told me your live agents aren't available DURING help hours more than 30 times this week. I lost a dispute for a product I didn't receive. I'm a disabled grandmother who still works. I thought I was using Pay in 4 to protect my info. Customer for 5 yrs.

“It’s not you. The system is built to be confusing," - @mlevchin via @RichHabitsPod Our Founder & CEO spoke w/ @austinhankwitz & @realrobertcroak about agentic commerce, the future of finance & Max’s one piece of advice for consumers. bit.ly/4xHZryZ

@phishphan755359 @mlevchin @RichHabitsPod @austinhankwitz @realrobertcroak Hey there! Please send us a DM so we can help.