Agrani Kumar

@amznsellerhelp Appreciate your response, however my question was not for my case. It was a genuine query: What advantage do FBA sellers over FBM, other than prime eligibility?

@agranikumar_ Hi Agrani, We appreciate the follow-up. Since your specific case is under active review, our team will provide clarity on how these criteria apply to your listing directly on your open case. We'd recommend waiting for their update. Thank you for your patience. - Arish

🛒 Want to become the Featured Offer on Amazon? Here's what matters: -Price competitively — total price counts -Ship fast & free -Deliver a great experience -Stay in stock -Offer free returns 💡 Star ratings, Prime badge & fulfillment method aren't factors — but your Featured Offer percentage is! Track it in Seller Central Business Reports. 👉 Learn more now: spr.ly/6010BBmdqm

@amznsellerhelp This question is seeking clarity - for all the upcoming sellers looking to launch on Amazon as private label FBA. What advantages do they have on this platform for being a brand registry FBA product versus being generic.?

@amznsellerhelp You mentioned pricing, shipping speed, customer experience, stock availability, and returns - But pricing for a private label is unique as there is no other seller for that product, shipping speed is Amazon as it is FBA, So if review is 4.2 stars, full stock availability - then?

@amznsellerhelp So, for exclusive private-label FBA sellers, does the Buy Box normally display consistently on their listing since they are the only offer?

Hello Agrani, Great question! Yes, the Featured Offer criteria apply equally to all sellers, whether you're Brand Registered, private-label, or FBA exclusive. The same factors (pricing, shipping speed, customer experience, stock availability, and returns) determine placement for everyone. For exclusive private-label/FBA sellers is that since you're likely the only offer on your listing, you'll typically have a high Featured Offer percentage, as long as your offer meets the eligibility requirements. You can track it in Seller Central > Business Reports. - Arish

This was the reply I received just 2 days ago - which is why the constant contradictory responses, without any actual resolution, are becoming extremely frustrating. Businesses have thousands of dollars at stake, yet sellers are still stuck with automated replies

Tiny Bae is a white-label brand that operates exclusively through Amazon FBA. The product is not sold on any external website or marketplace. So I genuinely do not understand how concerns around external pricing or platform parity are even being triggered in the first place??

@amznsellerhelp @AmazonAustralia Can somebody for the sake of god, help out over here? Countless DMs, countless support cases, Legal case with @acccgovau and yet no resolution in sight for days. Theres got to be a real person behind support, rather than automated replies?

@agranikumar_ Hello Agrani, We hear you and are actively addressing your concern via DM. Please check our latest response in your direct message. - Ram

@amznsellerhelp Can you help with guidance on what a seller should do when a Seller Support case has remained unresolved for 20+ days, specifically regarding Buy Box removal on a branded FBA product? At this point, who can a seller realistically reach out to for escalation/actual investigation?

Olá, sellers! 👋 Sou a Susi, Community Manager da Amazon aqui e nos Fóruns de Vendedores. Sou especialista em tudo sobre FBA! Quer dicas, truques ou ajuda? Me manda uma DM ou deixa sua pergunta nos comentários! 👇🏻

@amznsellerhelp @AmazonAustralia @acccgovau This is the reply I get from seller support saying I have the Buy Box & yet no Buy Box on my listing. Is this even real?

@amznsellerhelp @AmazonAustralia @acccgovau

Hi @amznsellerhelp I am facing this issue for the past 1 month. What will it take for your team to permanently solve this. This is a serious hindrance for Australian Small Businesses. This issue is even logdged with the ACCC now. Please act!!!

@amznsellerhelp You are sending me automated replies in DM. You are telling me that support is working on my case. I am reaching out to Amazon on X, because support has not been able to help for more than a month! Please do not deflect!

@amznsellerhelp Done. Thanks.

@agranikumar_ Hey there, we'd love to help. Could you please send us a DM with more details of what's happening and we can begin our investigation? Thanks! -Kam twitter.com/messages/compo…

@Amazon @AmazonAU @AmazonHelp Serious seller issue with Amazon Australia and no real resolution for weeks. My brand TINY BAE is an FBA-only private label brand. My product is sold ONLY on Amazon Australia and nowhere else. Yet Amazon keeps suppressing my Buy Box and saying my...

@amznsellerhelp please help!

#AmazonSeller #AmazonFBA #AmazonAustralia #SellerSupport #BuyBox #AmazonBrandRegistry #PrivateLabel #Ecommerce #SmallBusiness

@AmazonHelp @amznsellerhelp can you please help with the above issue?

@agranikumar_ Hi, for Seller issues, please reach out to our Seller Support team here: amzn.to/4d2QHtN. -John