Airbnb Help

Sometimes, people create fake social media accounts designed to look like Airbnb's. These accounts can be used to try to obtain personal information. If you encounter an account that looks like Airbnb's, but asks for confidential information, be cautious and DM @AirbnbHelp

@trackstardesi Or goal is to ensure that you are supported with your concern. We would like to see how we can further assist you. Please send us a DM with your email, so we can take a closer look. Thank you. twitter.com/messages/compo…

@AirbnbHelp I have been promised multiple callbacks from a sr case manager & have not received any. My trip is in 6 days and this is time-sensitive. The host is refusing to honor a confirmed reservation due to their pricing error & is pressuring me to cancel, which I will not do.

@HBOW93 Hi Tiffany, we'd like to take a closer look at your concern. Could you please send us a DM with the email address associated with your Airbnb account, and we'll take it from there? twitter.com/messages/compo…

@AirbnbHelp Reported safety issues + a property nothing like the listing within hours. Airbnb delayed so long I had to pay for a second night + cleaning fee for an unsafe, dirty place. This is not okay.

@trackstardesi Hi there, we're here to help. Could you please DM us with the email address associated with the Airbnb account, so we can look into this further? Thank you. twitter.com/messages/compo…

@AirbnbHelp I have a confirmed reservation and the host is refusing to honor it due to their own pricing error. They are asking me to cancel and pay double, which I will not do.

@alexvic73274124 We would like to see what we can do to help. Can you send us the email address associated with the Airbnb account via direct message? We’ll be looking out for your reply. twitter.com/messages/compo…

@airbnn_Help @Airbnb @AirbnbPolicy @Airbnb @GovRonDeSantis hey Airbnb. Host here in Florida. I’m being punished for ensuring my community is safe and guests respect the law. You are allowing guests to get away with anything. Leaving a 1 star from a policy violator. Outrageous

@PolicePensions Hello Steve, we'd like to look into this. Please send us the email address linked to the Airbnb account used for the reservation via DM, and we will follow up from there, thanks. twitter.com/messages/compo…

Had my last ever @Airbnb trip after being charged $150 for losing a parking pass (A laminated piece of paper) something that can be recreated for £2 at @maxspielmann .. Have used Airbnb for 40 trips in 10 years but will use @bookingcom & @hotelsdotcom now. #ripoff

@TeutaDojce Hi Teuta, we're here to help. Could you please DM us with the email address associated with the Airbnb account, so we can look into this further? Thank you. twitter.com/messages/compo…

@AirbnbHelp I have proof the rental was dirty and my family suffered bed bug bites confirmed by doctors. I was told I qualified for a refund, then later denied. Everything is documented. Please assist.

@matt_sigma We have responded to your DM. Please check and we'll take it from there. twitter.com/messages/compo…

@AirbnbHelp @AirbnbHelp any update on my case Retaliatory, non-authentic review — the reviewer refused in the Airbnb chat to confirm she ever met me in person. Also a non-discrimination concern involved. DM sent, still awaiting response. Would really appreciate Trust & Safety review. Thanks

Due to the events unfolding in the Middle East, we have enacted the Major Disruptive Events Policy to help eligible guests and hosts needing to cancel their reservations: airbnb.com/help/article/1…

@moncefberrada_ It is recommended that you delete your post as it contains personal details. We have replied to your message via DM, and we will continue to follow up from there. twitter.com/messages/compo…

@AirbnbHelp This is now the 3rd time my case HMZH3RZCB4 is answered with generic content guideline responses. The issue is not content, it’s coercion: Review explicitly tied to a financial demand. Requesting proper review under coercion/retaliation @bchesky

@HeatherUmphrey Hello Heather, we'd like to look into this. Please send us the email address linked to the Airbnb account used for the reservation via DM, and we will follow up from there, thanks. twitter.com/messages/compo…

@AirbnbHelp Customer service and Airbnb violation policies are lacking. Had an issue of a host writing a dishonest review and then threaten my family and I over email communication. Airbnb did not take my concerns seriously and disregarded the threat. Reaching out to Corporate

@alexvic73274124 Hello Alex. Our goal is to ensure that you are supported with your concern. We would like to see how we can further assist you. Please send us a DM with your email, so we can take a closer look. Thank you. twitter.com/messages/compo…

@Airbnb @AirbnbHelp @airbnb @bchesky @GovRonDeSantis Hey Airbnb, can you please explain to my why a retaliatory review for enforcing house rules and keeping my community safe in Florida is allowed to remain on my account? Even after the safety team said they violated policy?

@kjulz26 Hello Julieanne, thank you for reaching out to us. Let's take a look. Could you please DM us and share the email address linked to the Airbnb account? twitter.com/messages/compo…

@Airbnb @AirbnbHelp I’m brand new to hosting and purchased my first property recently. My listing was removed due to issues tied to the previous owner/manager who I have NO affiliation with. Can someone REAL (Not your “specialized” team) please take a real look at my case?

@ClydeDuckPhilly Hello there. We'd like to take a look at this for you right away. Could you please DM us, sending the email address linked to the Airbnb account? Thank you. twitter.com/messages/compo…

@GrungePFREI Hi, we suggest taking down your post since it includes personal account information. Please send us a DM more details about the issue, along with the email address associated with your Airbnb account. We’ll handle it from there. Thank you twitter.com/messages/compo…

@PatriciaBenf Hello Patricia. We would like to take a closer look. Could you please DM us the email address linked to the Airbnb account? Thank you. twitter.com/messages/compo…

Airbnb gave me written confirmation from a Senior Case Manager that my hosting account was not suspended, only one listing was removed, and that I was allowed to create a new listing. I followed their instructions. Guests booked. Then Airbnb canceled all reservations and blocked my entire household — including my 19‑year‑old daughter, who has no involvement at all. I’m requesting a proper Trust & Safety review and an explanation for why Airbnb instructed me to create a new listing if they intended to punish my entire household afterward. @AirbnbHelp #Airbnb #AirbnbHost #AirbnbSupport #ConsumerRights

@HSybel Merci pour votre message. Nous avons répondu à votre message direct, et nous ferons le suivi à partir de là.

@AirbnbHelp Bonjour, j’ai un dossier AirCover bloqué (CLSF-05804142) malgré preuves complètes (photos, facture, déclaration police, voyageur non conforme & injoignable). On me demande des documents impossibles à fournir localement. Pouvez-vous aider à débloquer ou escalader ?

Bonjour. Notre objectif est de nous assurer que vous êtes pris en charge dans votre préoccupation. Nous aimerions savoir comment nous pouvons vous aider davantage. Veuillez nous envoyer un message direct avec votre adresse e-mail afin que nous puissions examiner la situation de plus près. Merci.

@AirbnbHelp J’ai réservé un séjour. J’ai choisi « payer plus tard » soit quelques jours avant mon séjour de Juillet Je souhaite au final payer en avance en Avril Je peux bénéficier de carte cadeau @Airbnb: Mais lorsque je choisis le moyen de paiement, il n’indique pas ce mode

@RomanC96091 Thank you for sharing the email. Can you please confirm as well if this situation is related to your account or to someone else’s? twitter.com/messages/compo…

@AirbnbHelp Just DM'd you the email

@AirbnbHelp, your team lowered a $900 claim to $382. This admits the original ask was "betterment." But why am I charged ANYTHING for a 3.5yr-old cover that was already taped together? @SwimUniversity, is a sun-rotted, pre-patched cover functional or $0-value wear & tear? 🧵 1/4

@IamJosh_lfc Hi Joshua. We would like to take a closer look at your situation. Could you please DM us more details and share the email address linked to the Airbnb account? Thanks.

I didn’t use that apartment @Airbnb and @wemabank can you explain to me how a transaction that you declined suddenly became successful? And you just informed me it was successful on Tuesday. No problem, I’m going to your branch on Monday to have the account closed down

So @Airbnb and @wemabank you both scammed me of $63 last week I tried booking a 4 bedroom apartment in Lagos on Thursday on @Airbnb using my Wema card and the card declined, I did it twice and it declined, I needed that apartment for Friday afternoon to Saturday morning

@CollinsTii68977 Hello. We recommend removing your post as it contains personal account information. Our goal is to ensure that you are supported with your concern. Please send us a DM with your email, so we can take a closer look. Thank you. twitter.com/messages/compo…

Hello, everyone Airbnb is turning out to be a scam. Here is my true experience. I made a booking for April 14th - April 26th, 2026, with code HMPH9MAD82. On April 17th, it was cancelled for a full refund because of no internet. No refund up to today. @AirbnbHelp @capow14