Alan Vaughan

@BritishGas You aren’t ‘here for us’. Everything about this install for months & months has gone wrong at every conceivable turn. But you make it SO hard to speak with anyone who will take ownership and make things right. It’s always someone new and right from the start. Just AWFUL service.

@AlanVaughan We’re very sorry but we're currently having some issues replying via X. If you need any help, we are here for you and can be contacted via Facebook Messenger, Instagram or call us / chat to us here britishgas.co.uk/help-and-suppo…

@BritishGas Trying to get a warranty repair on a leaking radiator you fitted earlier this yr. You send dynorod who try to charge & say we should have called BG. We did! Now the complaint will take 8 WEEKS & so far it has taken 20 mins just to raise it while on hold! ARGH!

Still waiting for that formal complaint details please @BritishGas

@BritishGas Could I have the contact details for formal complaint please? The complaint is lengthy but amounts to incompetence and failed promises at every single possible turn. Even today, while the job is being done a MONTH late, all the delivered parts are STILL wrong. Awful.

@BritishGas Tried calling. Ended up being told the engineer had actually booked another job because he wasn’t told. And then they got shirty when we said it wasn’t on. Formal complaint time. It’s gone WAY beyond a call to your agents. This is ombudsman territory, or even breach of contract.

@AlanVaughan We’re sorry but we're currently having issues replying via X. We’re still here for you via PM on Facebook Messenger, or a DM in Instagram, where we’re ready and waiting to help! Or you can call us on 0330 808 3880, Mon-Fri 8-6, & Sat 9-2, or Live Chat at britishgas.co.uk/help-and-suppo…

@premierinn Trying and trying and trying to get through to reception at London Hayes (Hyde Park) as I can’t get to the hotel but I don’t want to lose my booking. But no one EVER answers. What can I do? There’s no other way of checking in! There’s just no one to speak to.

@Tesco I believe this was caused by edgesuite, the CDN in use on Tesco.com, blocking VMO2 IP addresses for several hours for being ‘malicious’. But you still asked for my address to help. Why? Sure, Tesco. You do you. Other shops’ websites are available. @virginmedia

@Tesco I can send you a DM, but I don’t need to access the website anymore. I’m telling you for info because the website is quite a large source of revenue for you, so you might like to fix it for your own benefit, not mine. This isn’t for me.

@Tesco your entire UK website appeared to be blocked by your own edgesuite. Same issue whether via home WiFi or 4G. Same issue on any page under the Tesco.com domain, even the main page itself.

@Tesco I’m not really sure why my address and postcode make any difference to this at all. If you don’t want to fix your website when a customer reports it is unavailable, I think that one is on you.

@AlanVaughan Hello Alan, I am sorry that you are unable to access the website. Can you please send us a private DM with your full name and address with postcode? We can then look into this for you. Thank You - Lewis

@Tesco I’ve got a text from your pharmacy in the Wokingham store. It says I need to call them at my earliest convenience, but doesn’t give a number. The one on the website is the general store number and has no options to contact the pharmacy. How can I contact them as requested?

@SW_Help Now going home and it’s yet another *** class 455. So no air con and no toilets for 1hr+. And now I’m scared it’ll stop in the middle of nowhere again. STOP USING THESE TRAINS for outer London journeys PLEASE, for the love of God.

@AlanVaughan I can only apologise. The guard on this service will be on the phone to train fitters in order to get the service moving again. They should move through the service following that call. ^CW

@SW_Help stuck on broken down train from WKM to WAT nr Staines. No air con. No toilets. Temp is about 30C+ and guard is just telling us they’re working on it. This is VERY dangerous to all of our health and some people are starting to feel faint. WAHT IS HAPPENING. Please help us

@SW_Help The guard just kept repeating the driver was trying to fix it. Nothing else. No acknowledgement of the extreme heat or reasons. Nothing. Then it started moving and we were dumped off at Feltham where again there was no information expert to stand behind the yellow line. Useless

@SW_Help No one is saying anything. No information. No updates. Just roasting temperatures on a 45 year old train. Saying sorry is utterly useless. We need INFORMATION. Why do your staff totally vanish whenever there is a problem?

@AlanVaughan Hi, sorry for the disruption to your journey. The train staff are working their best to get the train moving again. ^DM

@SW_Help _Help and now the train has broken down. We are stationary, getting hotter and hotter. Temps now around 30C+ on board, people are starting to feel faint, and there is ZERO information. HELP US PLEASE!!!!! Bloody 45 year old heaps of junk :(

@SW_Help so yet again, on the hottest day of the year, we have the ‘pleasure’ of a class 455 from WKM to WAT. 1hr15, with no air con and no toilets, things we used to have since the slam doors went in about 2005. Why do we have yet another summer with these absolute dinosaurs?

@trussliz @Keir_Starmer Nope. You are ignorant and arrogant in equal and dangerous measures. The market could see through you and your funding of massive tax breaks for the rich through borrowing. Flow-down economics doesn’t work. The rich just use it to gain even more advantage and get richer.

I am the only Prime Minister who has sought to take on the broken system. That is why I am relentlessly attacked by @Keir_Starmer, who is their ultimate creature. It won't work. The public can see through this.

@O2 tried to use my Greggs reward in Cobham services, which is not Moto branded and therefore seemingly not excluded in the T&Cs. They told me it wasn’t accepted there as it was Moto, but very kindly gave me another offer, so I was actually better off, but something is wrong here

@NationalHways After M25 J9 c/w overhead signs were as follows: 1st - NSL 400yds later - 40mph 400yds later - NSL 400yds later - blank 400yds later - 50mph, move right & a camera flashing (not at me) Cars were braking & jumping lanes without warning. PLEASE use the signs SAFELY