AMELIORATE Skincare

We’re here to help! Our Twitter is now exclusively used for customer service enquires! For more information please visit our help centre ameliorate.com/help-centre.li…

@northernruth @northernruth Hello, I'm so sorry to hear this! Please send over a DM so a member of our CS team can look into this for you!- Rosie

@ameliorateskin hi am trying to use a new customer code but the website won’t accept it - could you take a look please

@lisaoakes71 @lisaoakes71 I am so sorry to hear this if you could please send us a private message one of our Social Media Advisors will be in touch to help resolve this for you. Thank you, Jade

@ameliorateskin please could someone contact me about a missing order. Thank you

@satijuss Hello, I am very sorry that your order arrived in this condition. Please can you send us a direct message and we can assist you? Thank you. - Tom

@audax_puella @audax_puella Hey Debbie we are so sorry for any frustration caused here. Please send across a private message and I assure you we will have this looked into as quickly as possible! - Ryan

@ameliorateskin I’ve still not received my order via the beyond awful Evri, although the tracking system tells me it was delivered on Monday 28th Nov with a completely black photo of proof of deliver. It is nowhere to be found!!! Please sort this for me!!!

@warrenpenny788 @warrenpenny788 Hey Penny we are truly sorry for the inconvenience this has caused you, if you can send across a private message I assure you this will be addressed and resolved as quickly as possible! - Ryan

@ameliorateskin My ameliorate order never turned up. Waste of money. Not happy...☹️

@tracy_capon Hi @tracy_capon I am so sorry about this! Please send across a DM and I assure you I will get this looked into and resolved as soon as possible. - Beth M

@ameliorateskin Great lotion terrible delivery service bee wautun 2 weeks no change on status

We’re here to help! Our Twitter is now exclusively used for customer service enquires! For more information please visit our help centre ameliorate.com/help-centre.li…

@praiseyyy_ Hello there, please could you kindly send us a private message? A member of our team will be more than happy to assist you with any queries. Thank you! - Chloe W

@angelamavalla @ameliorateskin Can you use it on armpits too? Or should I just get the wishtrend mandelic acid as well?

I really recommend this body spray from @ameliorateskin just before applying your body lotion/moisturiser after a shower It has Lactic Acid, so you’re exfoliating but also hydrating your skin Dampened skin also enhances penetration of moisturises 😍 (Also good for KP)

@WordsmithsUnltd Hey Louise, we can certainly get that looked into for you! Can you please send us the order number via a direct message and we will be able to get this picked up? - Courtney M

@itsnotstress Hi Laure, we are truly sorry for any inconvenience caused. Please could you kindly DM us your order details? Once received, we can look into this further for you. Thank you! - Chloe W

Hi @ameliorateskin - are you deliberately trying to wind me up? You've just sent me another returns label for the US. You have no phone number, your live chat is never enabled, and when you respond to emails you clearly don't read the whole thread. What is going on?

@itsnotstress Hello Laurie, we are truly sorry to hear about your recent experience. Please could you kindly DM us via here? A member of our team will then be able to assist you further with this. Thank you! - Chloe W

Hi @ameliorateskin, I’ve been messaging via my Ameliorate account but my query isn’t getting resolved. I bought a moisturiser but had a reaction to the sample of it that came with the order, so I wanted to return the unused bottle and need a returns label.

@PatriciaLengyel Hello there. We are so sorry for any disappointment caused. I can see that we are currently discussing this via DM. Thank you for your continued patience. -Darcy

@ameliorateskin I just got a message from DPD after almost a month I ordered the exfoliating glove that it is undeliverable!!! I am extremely dissapointed. Please advise on next steps.

@MissBeautyAdikt Hi Selina, I am sorry to see that this isn't allowing you to message! We have now reached out directly, can you please respond if this has been received? - Courtney M

@MissBeautyAdikt Hi Selina, in order to discuss the order we would require you to contact via private message as we cannot discuss order details publicly. I you head to our Twitter page, there is the option to DM us. - Courtney M

@ameliorateskin Hi darcy. I can’t send you a DM? I’ve already provided you with my order number.

@palfrey_ellie Hi Ellie, I can only apologise regarding this! If you are in touch via another platform then I can assure that we will have this resolved as soon as possible for you. - Courtney M

@ameliorateskin please could you respond to my emails, tweets and Facebook messages. You have taken my money and my order is now 10 days late and still just classed as ‘delayed’ on the tracking. My last correspondence from @ameliorateskin says they’ll get back to me in 3-5 days!

@ameliorateskin My nextday delivery was due last week but still hasn’t arrived - tracking says delayed due to a ‘major event’. Contacted Ameliorate but getting nowhere and getting v frustrated! Why is there no phone line so I don’t have to wait another 24 hrs for response??

@palfrey_ellie Hi Ellie, I am sorry to hear that your order hasn't arrived! Can you please send us the order details via a DM so that we can look into this for you? - Courtney M

@rydo_x Hi there! We would be more than happy to help your wife. If she has Facebook, please can you kindly ask her to send over a DM with her order details and a member of our team will be in touch. Thanks, Vicky

@bhanuu45 Hello there. Please can you kindly send us a private DM so that a member of our Customer Service Team can assist? Thank you -Darcy

@Pheme78815624 Hi there! We certainly do respond to our Twitter queries. If you have a question, please feel free to pop us a DM where our team can assist! - Courtney M

@ameliorateskin Do you respond to tweet enquiries - your sales must be affected by your poor customer service.

@samckeon Hi there! We would be more than happy to look into this for you. Please pop us a DM with a screenshot of your basket, so that we can take a look into this for you. Thanks, Vicky

@ameliorateskin Today’s promotional email says “get an extra 10% off everything” but it doesn’t work. Why not? Is it a problem with your website?