Angus Peckham-Cooper

@thetrainline Many thanks, please confirm you don’t need my bank details sent again.

@anguspc1 I have requested a 50% refund of your original tickets minus a £10 admin fee on this occasion, please allow 5 working days for the money to show in your account. Thanks ~Athia

@thetrainline please help. I was rushing for the 14:48 train from KX yesterday. Missed it by minutes but your CS team have said my open return ticket (£156) is now void as I scanned it at the gate. I haven’t used the service….I even have proof I got on another LNER service.

@thetrainline Thanks William - I have DM’d you.

@anguspc1 With that being said, if you DM us a photo of the new ticket you purchased, I'll see if we're able to help you further on this occasion. (3/3) Thanks ~William

@thetrainline I admit I scanned it at the gates but it wasn’t scanned onboard or at Newcastle on my departure as I wasn’t there at the Newcastle arrival time. So why can’t the return leg remain valid? I don’t want a refund just the ability to use the ticket next week for another trip.

@anguspc1 Hi Angus. Sorry to hear you missed your service. Within T&Cs once a ticket has been scanned it is classed as used and is no longer refundable. If you pop your details in here > bit.ly/3Nxud61 I'll see if there's anything we can do for you. Thanks ~William

@thetrainline Thanks William, survey done. I totally appreciate that and if I had used the service of course I would totally agree, but I couldn’t as the 14:48 had departed and I couldn’t wait for the 20:27 as I need to get home for a personal commitment. I have proof I was on the 15:30 LNER.

@British_Airways once again you successfully destroy the best laid plans. Poor communication. Awful customer service. #whydoiremainloyal?

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@AirFranceUK Thanks Yvonne (@AirFranceUK) - I look at your tracker every day multiple times and it tells me nothing! It has said the same thing for days! I just want my bag back. It has multiple items in it, including some sentimental! What is the ETA of my bag return?

@anguspc1 Hi @anguspc1, to obtain information on the status of your baggage, we invite you to use our online tracing tool. Please don't contact our customer service as they are unable to provide you with any further information. We will do our best to deliver your baggage asap. Yvonne

@British_Airways once again you don’t deliver! Cancel after cancel, baggage lost (then left in unsecured locations). It was nice while it lasted but I think I’ll find a new airline partner now. #goldmeansnothing

@British_Airways Based on your latest cancelled flight @British_Airways I took a @AirFranceUK flight who brilliantly lost my bag and I have had zero comms about it and I still don’t have it back. Perhaps you’d be kind enough to work together to get this back to me asap?

@anguspc1 Hi Angus, so sorry for the late reply and to hear about your bad experience. We do apologise for the cancellation of your flight. Hannah

@AirFranceUK any thoughts?

@AirFranceUK please can you find my bag asap! Your customer services for a first time passenger with you is awful.

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@jamieoliver your Gatwick North Italian has horrid service & rude staff. If it is bar service only it should be advertised as that.

@RLong_Bailey yawn!

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