Joseph Ansanelli

1.6K posts

Joseph Ansanelli

@ansanelli

CEO of @Gladly and Partner at Greylock

San Francisco, CA Katılım Ağustos 2008

975 Takip Edilen3.2K Takipçiler

Joseph Ansanelli@ansanelli·6 Mar

One of the things I am most proud of is our team of Gladiators. 🙏

Gladly@gladly

We’re so excited to be named on @Forbes' list of America’s Best Startup Employers for 2024! 🎉 At Gladly, we believe in unleashing the full potential of both our customers and our team. Want to join a world-class team? Check out our openings → bit.ly/48K4DEC

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Joseph Ansanelli@ansanelli·13 Tem

I am excited to announce @gladly Sidekick, our new AI and automation platform for personalized self-service. It’s designed to work hand-in-hand with Gladly Hero, our people-centered platform for delivering personalized agent-assisted customer service. gladly.com/blog/introduci…

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Joseph Ansanelli@ansanelli·29 Nis

@philwinkle Embarrassing? ;-)

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Phillip Jackson@philwinkle·29 Nis

is there a name for the move where you hover awkwardly above your chair to pull your pant legs down so as not to expose your ankles to the world because your socks aren't long enough for the pants you're wearing?

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Joseph Ansanelli@ansanelli·14 Nis

🎺 New Orleans • Gladly Connect Live • May 9 & 10 🎺 Another good friend Matt Powell the CTO at @ftdflowers and one of the most thoughtful tech leaders in the CX space. And it's free to attend. In person or virtually. See you in a few weeks! gladly.com/gladly-connect…

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Joseph Ansanelli@ansanelli·10 Nis

Lots of AWESOME speakers including my friend @mara_a_castro from @EvolveVR at Gladly Connect Live. New Orleans. 30 days and counting. Join us. It's free. Who's in?!? gladly.com/gladly-connect…

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Joseph Ansanelli@ansanelli·13 Mar

Thank you @POTUS @SecYellen and the @FDICgov for this decision. It's the right decision to support the thousands and thousands of employees and Americans that are a critical part of Main Street USA. home.treasury.gov/news/press-rel…

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Joseph Ansanelli@ansanelli·15 Ara

And if you're wondering, yes, raising money this past year has been the most challenging fund raise I've ever done. But with a massive market, a great team and amazing and successful customers, no better time to be building a company. Let's go!

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Joseph Ansanelli@ansanelli·15 Ara

We're just getting started on this mission to put the customer back at the center of customer service by leaving behind the legacy case and ticketing approach of all our competitors in a massive $50 Billion a year market. #customerservice #customerexperience

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Joseph Ansanelli@ansanelli·15 Ara

We're announcing our $55M fund raise today with Riverwood Capital leading along with existing investors @GreylockVC , @NEA, @GGVCapital, @newviewcap , and Glynn Capital. Two groups that deserve all the thanks for this are Team @gladly and our incredible customers.

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Joseph Ansanelli retweetledi

Simon Sinek@simonsinek·12 Eyl

Too many modern companies have replaced a person with a number and mistakenly called that number a customer.

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Joseph Ansanelli@ansanelli·9 Tem

@chrisfralic @pakman @camplejohn @docktorj @michaelbuhr @NancyBuhr @cdespinosa and if we're going to get nostalgia about apple software...

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Joseph Ansanelli@ansanelli·9 Tem

@chrisfralic @pakman @camplejohn @docktorj @michaelbuhr @NancyBuhr @cdespinosa ok, blast from the past for sure...

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David Pakman (dpakman.eth)@pakman·8 Tem

My mom just sent me this! An oldie but goodie. (@chrisfralic can we add it to the museum)? circa 1992 @camplejohn @docktorj @ansanelli @michaelbuhr @NancyBuhr @cdespinosa

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Joseph Ansanelli@ansanelli·8 Tem

@pakman @chrisfralic @einar_hb @camplejohn @docktorj @michaelbuhr @NancyBuhr @cdespinosa @alanjpatricof That’s a classic… I am sure I have mine somewhere too. 6 color logo. Apple Garamond font. I probably have some pictures too from back then of a Mac 128K we gave to you as a send off by “The Core”…

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David Pakman (dpakman.eth)@pakman·8 Tem

@chrisfralic @einar_hb @camplejohn @docktorj @ansanelli @michaelbuhr @NancyBuhr @cdespinosa @alanjpatricof Yeah, that was eWorld (nee AppleLink Personal Edition) by Quantum --> AOL (en.wikipedia.org/wiki/EWorld)

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Joseph Ansanelli retweetledi

Gladly@gladly·5 Tem

Gladly is thrilled to be named on the ‘2022 #CRM Top 100 Companies in #CustomerService, #Marketing, and #Sales’. #customerexperience #cx

CRM@CRM

Congratulations @Gladly on making the 2022 #CRM Top 100 Companies in Customer Service, Marketing, and Sales list! ow.ly/YWIl30sn9Te

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Joseph Ansanelli@ansanelli·28 May

Was so fun chatting @seanmcginnis !!

Sean McGinnis ⛳ 🎬🏍️ 🎤@seanmcginnis

Wanna hear me get RADICALLY PERSONAL? Here's your chance, thanks to my appearance on @ansanelli's podcast. gladly.com/podcast/antici… So glad to have @gladly as our partner at @KURUFootwear. (See what I did there?)

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Joseph Ansanelli@ansanelli·20 May

@WarbyParker @gladly @Nordstrom @CrateandBarrel @VShred_ @framebridge @BreezeAirways Thank you for the partnership and keeping us clear eyed about keeping customers at the center of everything.

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Warby Parker@WarbyParker·18 May

@gladly @Nordstrom @CrateandBarrel @VShred_ @framebridge @BreezeAirways Thank you for having us! 💙

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Gladly@gladly·17 May

That's a wrap on #GladlyConnect2022 – a HUGE thank you to our featured #CXLeaders making today possible: @Nordstrom @CrateandBarrel @VShred_ @framebridge @BreezeAirways @WarbyParker Thank you for sharing how your brands deliver radically personal #customerservice.

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Joseph Ansanelli@ansanelli·13 May

and we love @KURUFootwear and you @seanmcginnis and the team!

Sean McGinnis ⛳ 🎬🏍️ 🎤@seanmcginnis

@eliweisss @Tina_Donati @gorgiasio @loop @retently @OctaneAI @AlloyAutomation @klaviyo @juniphq Man we really, really love @gladly. Wish there were a ton more integrations, but we’ve been ecstatic with them. We’re changing nearly all the rest of our stack but Gladly stays.

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Joseph Ansanelli@ansanelli·1 May

@jrichlive Lots of cases…

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Jeff Richards@jrichlive·30 Nis

is it just my network or is everyone getting COVID again?

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Joseph Ansanelli@ansanelli·15 Nis

@seanmcginnis We @gladly better publish ours fast! ;) enjoyed the convo and thanks for the partnership.

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Sean McGinnis ⛳ 🎬🏍️ 🎤@seanmcginnis·15 Nis

Recorded TWO podcasts today. I lost count, but will definitely hit 12 by the end of the year. :) They've been so much fun. Great way to connect with incredibly smart people.

Sean McGinnis ⛳ 🎬🏍️ 🎤@seanmcginnis

One podcast recorded this year. Three more in the works. My goal is to do 12 this year. Any marketing, ecommerce or DTC recommendations?

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Keşfet

@gladly @philwinkle @ftdflowers @mara_a_castro @EvolveVR @POTUS @SecYellen @FDICgov