Ask Citi

@zabes64 Hello, Scott. I'm truly sorry that this has been your experience. We'd like to offer to file your complaint. If you would like to proceed, please let us know. ^Gretchen twitter.com/messages/compo…

@AskCiti Nothing you can do for the next 4-8 weeks I won't be able to access my account.

I second this. @Barclays to @Citi is killing me. I can’t log on. Can’t pay my bill therefore can’t buy medical supplies and I’m going to get a late fee. I may not fly @AmericanAir next month because of this.

@zabes64 Hello, Scott. Reach back out if you still need assistance. ^Gretchen twitter.com/messages/compo…

@AskCiti What can you possibly do? You're telling us wait 4-6 weeks and if we are out of town when the credit cards come it's + the time you aren't receiving mail. Which means payments can't be made, interest accrued and likely violations of CFPB rules. You guys screwed this one up.

@jcolemandpm8 Hello, JJ. Reach back out if you need assistance. ^Gretchen twitter.com/messages/compo…

@AmericanAir @AmericanAir tried that. No help. The @Citi app is not letting me log on with old Barclays credit card info. And @Citi has decided not to send cards out until next month. 🤡

@bwavery1 Hello! We certainly understand how frustrating this can be for you. We'd like to offer to capture your complaint. Please send us a DM, so we can set this up. Thanks! ^Gretchen twitter.com/messages/compo…

@AmericanAir thanks - this is really more an issue for your partner @Citibank who have inconvenienced your AA customers with the poorly managed change. Can u include a link to your DM

@Citibank acquired @Barclays @AmericanAir card holder accounts and the transition has been very poorly managed with #Citi not offering any point incentives to inconvenienced consumers … #poorcustomerservice

@eh6174 Hello, Ed. I'm sorry to hear about your experience. We'd like to see if we can help. Please send us a DM with your account type and the country it was opened in. No account numbers or PINs. ^Gretchen twitter.com/messages/compo…

@Citi just found out that they never sent me my cash back for 2024 and when I spoke with them they refuse to issue another one, this is the worst credit card company in the world no wonder they work with trump regime

@bobcats9498 Hello, thank you for reaching out to us. I am sorry to hear about this experience with a missing payment. We would like to help in any way we can. Please DM us, so we can get more details from you. We ask that you do not include any account numbers or PINs. Thanks! ^John twitter.com/messages/compo…

Disappointed in @Citi for losing a payment I made to my @Barclays credit card during the transition. Pain to try and track down what happened. They were very quick to transfer charges to my new card but seems crediting payments didn't happen.

@kallmefly Hello, thank you for reaching out to us. I am sorry to hear about the block on your account and would like to get more details. Please DM us, so we can best address this with you. No account numbers or PINs. ^John twitter.com/messages/compo…

Very fraudulent bank, blocked access to my account and telling me it will take 7-10 days to get a letter in the mail to see how to verify me @Citibank worse bank ever, and rent is due today, horrible customer service.

@LuchadorEMC Hi Sammy. Please send us a DM so that we can discuss our client's experience. No accounts numbers in the DM reply. ^Gloria

....Multiple calls to @Citibank and all you guys say that the case is still under "investigation". What the hell. Absolutely UNACCEPTABLE. Bills don't don't take a break from "investigations". Make this right Citibank!!!!! You owe us our money #citibank #beware #banks

@Citibank so last Saturday in April 25, my wife used one of your ATMs outside your bank in North Hills,CA. She attempted to withdraw $500 cash. The ATM got stuck. The cash never dispensed. Yet, Citibank still deducted $500 of her bank account. Continued...

@crjacobs510 Hello and thanks for reaching out. I'm sorry to hear this and would like to help any way I can. Follow us at @AskCiti and send a DM for further assistance. Thanks again! ^Cynthia twitter.com/messages/compo…

@AmericanAir … so this isn’t ‘you’ per se, but the transition from Barclays AA aviator credit card to Citibank is an unmitigated disaster…

@KauaiKunana Hello and thanks for reaching out, Ryan. I'm sorry to hear this and would like to help any way I can. Follow us at @AskCiti and send a DM for further assistance. Thanks again! ^Cynthia twitter.com/messages/compo…

Beware!! If you schedule your online credit card payments with @Citi make sure to check it’s going through before the due date. I schedule my payments on the due date and the last three months I was charged late fees and interest from the payment not going through on time.

@COTeaTweets Reach back out using the link below if you still need assistance. ^Gretchen twitter.com/messages/compo…

@AskCiti Your link doesn't do anything. Basically I couldn't understand a word your rep was saying.

Citi is named to LinkedIn’s 2026 Top Companies List for the U.S., Singapore and Canada. • Top Companies for the U.S.: on.citi/4mWI2NP • Top Companies for Singapore: on.citi/4mWI3Bn • Top Companies for Canada: on.citi/4mWF0sX #LinkedInTopCompanies

@fcbsdukes Hello Sabrina, and thanks for reaching out. I'm sorry to hear that you're having this trouble with our app and would like to help any way I can. Send us a DM for assistance. Thanks again! ^Cynthia twitter.com/messages/compo…

@Citi why am I having a constant problem signing into my app?? I’m trying to pay my bill this is ridiculous

@JFBourne Hello and thanks for reaching out. I'm sorry to hear this and would like to help any way I can. For assistance, send a DM to @AskCiti. Thanks again! ^Cynthia twitter.com/messages/compo…

@AmericanAir @Citibank what kind of service are you two running? Advertises to get a credit card to pay for a flight while checking out but after you applied for the card you are told to wait 7-10 business days for the card, yet your flight can hold for 24hr only. What the heck?

@KesslerLou Hi Lou, thank you for your feedback. Please DM a brief description of the issue along with the card r account type you are attempting to access online. Do not include account numbers or PINs. ^Shaun twitter.com/messages/compo…

Hey @Citi your app sucks !!

Hello and welcome to Citibank U.S. We would like to see how we can help. Our Social Media Team is not licensed to address Investment or the site concerns. If you wish to speak with someone, they can be reached at: 1-877-357-3399 Customer Service HoursMonday through Friday 7:00 a.m. - 10:00 p.m. EST Saturday to Sunday 8:00 a.m. - 6:00 p.m. EST. Please let us know if you need help connecting. ^Rita

@Citibank 1. why does your self invest site suck so badly?!!! it’s as if i am trading in 1990…it should never take 5 mins for funds to be avail after selling a position! 2. your “real time quotes” ARE NOT!!!! 3. and why the eff do i have to call in just to activate DRIP?! wtf

@PacificGirl2021 Hi there! Please DM us. No account numbers or PINs. ^Shaun twitter.com/messages/compo…

@Citibank is officially the worst company I have ever dealt with. got a credit card but they won't let me use it because they can't "validate" my phone number for whatever reason. now I'm screwed because they won't let me cancel the card either so I have no credit line. horrible.

Hello Dave. Thank you for the information. Have you called and spoken with anyone for assistance with your AA account from AA Customer Service ? Here is their phone number if case you need to contact them for help 800-882-8880. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service. Thanks. ^Joseph

help set up a new AAdvantage® account that will be linked to a new email address instead of the current one on file. Merge your new account with the account connected to your compromised email address. You'll get full access to your new account. Once the investigation is complete

@AmericanAir Over a month ago someone hacked my AA miles account and bought and unauthorized gift card with my miles. I have been on the phone with AA fraud 3 times for over 2 hours. I never get and good result. I finally received this email 12 days ago that some one would

@daniellemmiller Thank you for letting us know. I am sorry that we were not able to assist you. ^John

@AskCiti Thank you @AskCiti but a DM won’t be necessary. I’ve already spoken with your Executive Response Team, received a denial letter from your CEO’s office dated April 30, 2026, and have just filed a formal @CFPB complaint. The matter is now in their hands. #Citibank #AAdvantage”

Congratulations @Citibank @AskCiti after weeks of silence, form letters that showed you never even looked at my documentation, you’ve earned yourself a formal @CFPB complaint. You honored the fee waiver but not the miles, a terrible new customer experience #Citibank #AAdvantage

@zabes64 Thanks for your messages to us. I understand the frustration this has caused. Please send us a DM, so we can message you directly. ^Donnie