charlene jacobs

@AmericanAir I don’t seem to have the envelope to DM… is there another way, or other email you can provide? Thanks!

@crjacobs510 We're committed to making this a seamless experience for all our customers, and your feedback truly matters. Join us in DMs with additional details about your comment, and we’ll make sure it reaches the appropriate leadership team.

@AmericanAir … so this isn’t ‘you’ per se, but the transition from Barclays AA aviator credit card to Citibank is an unmitigated disaster…

@7News please double check your story, believe kids in Ashland were stung by yellow jackets not bees…

@VerizonSupport Hey Verizon , can you tell me why you are “rewarding” 8+ years of loyalty by removal of the loyalty discount on my account??

@WCVB … gotta say, given the world today… a Red Sox trade is not “BREAKING NEWS”… news, sure, ok… breaking news… no.

@HiltonHotels Here’s a fun one… tried to check in last night, place was abandoned. Even when Hilton called their own property, no one answered. I’ve already “DM’ed”. Those responses were less than helpful…

@HiltonHotels been unsuccessful trying to call CS (just long hold music) Need to speak to someone

@AskBarclaysUS When will your website be ‘updated’ … odd to be making changes during the day…

#NEREVS club 11 seat 13 row 3

@Meta You need to do better at vetting ads... HTC (+ ANY OF THE 500 # COMBOS THEY PUT AFTER THAT) are scams... Along with NSTORE, TURTLE LOVE, etc... Sheesh!

@Meta is there a human that can help with a feed issue?

@Meta can you help with a news feed problem?

@Orbitz Your customer service rep. Yasmeen is amazing!! She was so helpful! My thanks...

@NERevolution CL10, Row 2 Seats 1,2 HBD Uncle Larry

@EASPORTS why did you pull out of your preorder deal with Best Buy? Preordered FIFA 21... Bonus digital code cancelled by manufacturer

@facebook what's with the ad push *again*... Ugh! When someone opts for no ads PAY ATTENTION...

@MicrosoftHelps The 1809 release removed EVERYTHING from my computer (and I do mean everything) its been with a computer guy trying to restore for 3 weeks now, because the answer of 'reload' is unacceptable. I need my docs back. UGH!

@crjacobs510 Hi, Charlene! Allow us to help. Can you tell us more details about your concern? Are you getting any error messages? -Chel

@MicrosoftHelps victim of your October 'update'. Amused that your rewards email ended up in my spam folder... belongs there, since I have no laptop to use. Shame on you for that roll out knowing the problems.

@AmericanAir crew of flight 1711, atl to clt is AWESOME!