ATHLETA

@yoyo_yelena Hi there, we are so sorry to hear about the unauthorized purchase made on your account. We would like to look into this for you. Please DM us with the order number, the email address used, and any other details you want to share. We look forward to hearing from you!

@Athleta your customer service agents are beyond incompetent. I reported a fraud transaction twice and you still didn't do anything about it and sent it to the scammer. Crazy

@KimberlyMc38006 Hi, thank you for shopping with us. We're very sorry to hear this and would love to further look into this for you. Please send us a DM with your email address and order number. We look forward to your DM!

@Athleta delivery person refused to deliver a parcel. He refused to give it to concierge and put it back into his car. He said that concierge (me) refused to accept it. I asked hik numerous times to give it to me.

@2sillykids Hi Jennifer, we're concerned to hear that you haven't received your refund yet and would be happy to look further into your return for you. Please DM us with your email address and order number so we can take a look. We look forward to hearing back from you soon.

@Athleta I received my order with an item missing and a sweatshirt that I didn't order. I called on 12/30. Returned wrong item and you received it 1/5. Two calls and a chat later and you still owe me $86.36!

@baileygirls603 Hi Whitney! Thanks for reaching out—we’re so sorry your orders were canceled. Please DM us your order number and the email or phone linked to the order so we can assist. We look forward to your message! ~ Cam, Athleta Customer Relations

Hey @Athleta , I placed 4 orders the past 3 days, one over the phone with your cust serv team. All were cancelled because of a fraud alert on your end that clearly is a technology issue. You lost a loyal customer for life because your customer service team told me they can't help

@Yakoob_KiwiTHOR Hi there, we are so sorry to hear this! Our Customer Support department handles fraudulent orders exclusively, so we recommend reaching out to that department at 1-877-588-7129. They are available Mon-Fri 8:30 am - 9pm ET & Sat 9:30 am - 6pm (ET).

@Athleta My account was used to place a fraudulent order without my consent. I have been trying to reach the customer care since, but they are completely unhelpful. tried getting it blocked but the reps are as incompetent as one can be. Please refund my money immediately.

@miltonscene Hello, we're sorry to hear this and would love to further look into this for you. Please send us a DM with your order number, which item never arrived, and which item was sent instead. We look forward to your reply!

@Athleta is #scrooge and has crap customer service.

Personally cancelling any future orders with @Athleta even though half my closet is their brand. They sent the wrong item, I asked for the right item, but instead they sent me through some half assed claim management system. Claim denied. #athletasucks

@Phlipfly66 Hi, we are sorry to hear this! Could you please send us a DM with your order number and email so we can further look into this? Please also include which items you are missing and if you received any additional items you did not order. We look forward to your message.

@Athleta WORST ordering ever.Spent several hundred $ ordering gifts online. “Order” delivered today. Instead of 5 items - package has 3. Of the 3 items only a pair of socks was something I ordered. Wrong items, sizes & colors. Customer service = useless.Told me to return items- how?

She’s back 💫 Say hiii again to our best-selling Endless Pant. Comfy, polished, and back in stock in new shades athleta.cc/NewArrivals #PowerOfShe

@errfacexox Oh no, we're sorry to hear this! We'd love to share feedback with our team, please DM us your order number, email address, and more details about the items that didn't work. We look forward to your message!

Ugh. Another @Athleta haul that just didn’t do it for me. Does anyone know the recipe to the old formula? These 2025 versions just aren’t it 😭😭

@RoxanneBoldt1 Hi, we're sorry to hear of your return experience and would love to further look into this for you! Please send us a DM with your order number and email address. We look forward to you reply!

@Athleta When I asked how to return the coat, I was told to use the QR code and I would get a refund when I dropped it off at a UPS store. I chose this way because of I was told to use the QR code and did not have to return it to a store, since I bought it online. 15 days is poor service

@Athleta I am a long time customer and I am having a problem with a return. It has been 12 days and still no refund issued to my credit card. First, I was asked to wait 15 days and now even more. This is NOT good.

@SNAFU_Sara Hi there, we are concerned to hear that your order won't be delivered to you by the date you were expecting. Please DM us with your order number and the email address you used to place the order so we can look into this for you. We hope to hear from you soon!

@Athleta has to badge the worst shipping. Ordered something I could pickup at my local store (no idea why I ordered it online) and it will take 2 weeks to get to me so I can’t wear it for what I needed and I can’t cancel the order since it already shipped and I used my Athleta points for it. So now I’ll pay full price for a pair that I can pick up in the store. 😑 *when I purchased them online on Saturday it said 7-9 days which would be the 10th not the 14th

@AFineBlogger We are concerned to hear this. We would like to hear more about your experience. Please send us a DM with your name and phone number and a good time to call so we can have someone from our leadership team call you directly. Thank you and we look forward to your message.

We asked @Athleta to please refrain from illegally dumping their garbage in the pit that we just replanted two weeks ago. Staff was rude and dismissive to @East86th volunteer. Please tell Athleta to be a better neighbor. Store is at 1517 Third Ave bet 85th and 86th. Please share

@SNAFU_Sara Hi there, we are concerned to hear that there was an issue with your order! We only have a small window where we can cancel items, but we'd be happy to look into available options. Please DM us with your order number and your email address. We look forward to hearing from you!

@Timstillherelol @Athleta Really what I needed today after massive vet bills. 😐

Always nice when you go to make a @Gap purchase and you review your purchase and Apple Pay shows you it’s $50. But the. Apple Pay alerts you $144 charge because it randomly added an @Athleta purchase after you agreed to the $50 purchase. Meanwhile, gaps website customer service says there’s nothing they can do. 😡

@Megwoofs Hi Meg, this is a great top! This is our Renew Seamless Mock Neck Top (style 415572). Due to its popularity, it is currently not available, however, we are always adding styles to our website, so we recommend checking it frequently for updates! Thanks for shopping with us!

@lisatauber Hi Lisa. We're glad you spoke up. We're sorry to hear this! We'd love to further look into this, please send us a DM with your inquiry, email address, phone number, and more details. We look forward to your reply!

@Athleta I am having an absolutely unacceptable experience with your customer service. 2x on hold for 30 mins+, a promised callback that hasn't materialized. I expect better.

@k_atlh Hey, thank you for speaking up and sharing your experience with us. We're sorry to hear you received a damaged shirt. We'd love to further look into this for you, please send us a DM with you order number and email address. We look forward to your message!

Hey @Athleta you sent me a damaged shirt and want me to send it back, wait up to 25 days for my money back and expect me to buy a replacement? What kind of customer service is this?

@EmilyMellencamp Hi Emily, we're concerned to hear about your experience and we'd be happy to see if we have options to help. Please DM us with more details of your experience along with you email address and phone number you use when shopping with us. We look forward to hearing back from you.

@Athleta following up for accountability that the woman I spoke with was not helpful. I expect an exchange for a non-defective product, or an acknowledgment that the product is of such poor quality a hole after 3.5 months is expected.

@EmilyMellencamp We stand behind the quality of our products and would be happy to assist with a Defective Evaluation. Please send us a DM and let us know if the leggings were purchased in-store or online. If purchased online, please share your order number and associated email address. Thank you

@Athleta I am at the Georgetown location with a pair of defective leggings (the crotch seam unraveling after <4 months) & your team (Kayla & Carlos) says they are unwilling to exchange for a new pair. Is this really your policy? How could I shop with you again? I’m very shocked.

@paulaseller Hi Paula, We want everyone to have a great time shopping with us and we are concerned to hear this wasn't your experience! Please DM us with more details. If this is regarding an online order, please make sure to include your order number and your email address.

@Athleta when horrible customer service experiences ruins your brand loyalty. Anybody else?