Vanessa Azón Puértolas

I have now submitted screenshots, email correspondence, PayPal dispute documentation and formal consumer complaints. What concerns me most is that the contradictory information shown to the customer does not appear to be acknowledged, while all consequences are transferred to me.

Booked through Accor. My reservation appeared simultaneously as active and cancelled. Accor Customer Care itself later acknowledged the “contradictory status” of the reservation. I tried to resolve the issue amicably, including accepting a partial refund. @Accor @ALL