Brittany Kerckhoff

@MINIUSA - is it true your subsidiary, @TeamHendrick is supporting ICE and Border Patrol in Charlotte?

Update on my friend's story. He was detained at what should have been a routine immigration checkin. A news outlet has finally picked up @MohamedShama's story. ncnewsline.com/2025/10/17/dur…

Update- we also got snacks. 🤦🏼‍♀️

@PeteButtigieg I’ve been trying to fly out of Anchorage to Charlotte since 7/18. It is now 7/20 and my flight got delayed again. Friends recommended I contact u for some help. For transparency, for this disaster, @AmericanAir has given me a $12 meal voucher and 1 night in hotel.

@AmericanAir @SGFDanielle I have, they are my newest pen pals. They basically just let me know to circle back when this nightmare is over.

@SGFDanielle We'd like to help sort this! Kindly come over to the DMs and share your confirmation code with us.

@AmericanAir Hey friends- my app hasn’t updated with the flight out of DFW- should I be worrying?

@b3rtnay We've still got you confirmed on Flight 399 now estimated to depart at 9p to arrive into DFW at 6:36a on Jul 22. We can lock in Flight 1152 at 10:10a out of DFW on Jul 22, and you'll arrive into CLT at 1:49p. Let us know your thoughts.

Hey @Delta , @SouthwestAir , anybody… can you get this girl out of Anchorage and to Charlotte? @AmericanAir has been trying since Thursday and they have not had successful results.

@AmericanAir Here’s to hoping the travel completes soon! 🤞🏻

@b3rtnay We appreciate your kind words for our ANC Team. What we can suggest is that once all travel is completed, you circle back to us, and we'll guide you through the next steps to have your travel experience reviewed.

@AmericanAir Edit.. 4* days after the planned day. Friday to Monday.

@AmericanAir That’s fine. I appreciate the communication, but getting home 3 days after the original plan has surely been a pain. Also, I will say, another shout out to the ANC gate agents. They have SO much patience. They worked through a MASSIVE line with smiles on their faces.

@AmericanAir Ok guys, this isn’t fun anymore. My new flight just got cancelled. I guess maybe I should just stay in Anchorage forever?

@b3rtnay We're happy to hear that the Anchorage team took care of you. We can take a look at your booking to see how we can help. Meet us in DMs with your confirmation code.

Earlier this morning, a technical issue with a vendor impacted multiple carriers, including American. As of 5:00 a.m. ET, we have been able to safely re-establish our operation. We apologize to our customers for the inconvenience.

@Lmanagement360 @AmericanAir Update- things to be working themselves out.

@Lmanagement360 @AmericanAir No.

@AmericanAir - your Anchorage team did a very good job today with lots of not happy folks. I had to rebook a flight for 2 days from now. Tots cool, but can you help this gal out with the seat upgrade $? It’s only $100, but… the *convenience* of having to change lots of plans…

Hey @BankofAmerica - compliments to everyone working this past Saturday at the Hwy 29 location in Charlotte. They were patient, kind, and quick. Hats off to you all! 🙌🏻

@Instacart not cool, friends! My food was crazy late, halfway subbed, AND I was delivered someone else’s order (not mine). I chatted, asked for help, and ended up with a refund and a recommendation to donate the food. #shouldagonetostoremyself

In crazy times, I’m super grateful for @Chewy (and so is Jack!)

@Delta, sry ur having a bad day. U should give camleesh(sp) at @Orbitz a bonus! She helped refund all of my trip so I didnt have 2bother u;)

Shout out to @Target , Dominick at the Oakland park & federal location was amazingly helpful! Thank you!