Orbitz

@mariocastroLaw Hi there. Let's continue our conversation through private. -Rose

@Orbitz and @Iberia are scammers one says one thing the other something else you are just stealing my money and @Iberia says contact @Orbitz both scammers both Liars both bastards

@mariocastroLaw Hi there, really sorry to hear this. Please private message us your itinerary number and email address, so we can resolve this for you. Thanks. -Tom

@Orbitz maybe teaching your virtual agent how to help not be and idiot

@YourdrugTeejay Hi there, we would like to help with this. Please private message us your itinerary number and email address, so we can assist you further. -Mark

This is the second time today I’ve been on hold with @Orbitz for over two hours!

@Qpacker Thank you for reaching out to us. We genuinely understand your concern and this is not the experience we want you to have. Please send us your itinerary number/email address that is associated with your account to better assist you. -Liza

@Orbitz why is your site messed up for over 24 hours on biking flights out of MYR?

@theNY_RedMUFC Hi there, really sorry to hear this. Please private message us your itinerary number and email address, so we can resolve this for you. Thanks. - March

Hey @Orbitz my flights were canceled for next month, ive been waiting to bear back when you will rebook me. This is bs

@nycsongbird Hi there, really sorry to hear this. Please send us a DM with your itinerary number, email address, so we can look into this further. Thanks. -Jacky

@Orbitz Hey Orbitz - your site won't allow me to complete changing my flight. Everything is correct and my credit card was accepted but clicking on "complete" booking does nothing! Why can't I get help?

@girldad_ron We are sorry to hear about your experience. Please send us a private message with your itinerary number and email address, so we can look into this. -Jane

@Orbitz So @AmericanAir flight 1857 gets change throws off our entire Vegas trip and we can’t go, we were told we would receive a refund and portions were canceled. Then we are told that we would not receive refunds for our hotel with flights already canceled, just lost 4k

@xoxoyourqueen Hi there. We're sorry to hear about this, and we would like to look into this for you. Please send us a private message with the email address and itinerary number associated with your account so that we can check further. -Rey

@Orbitz your app wouldn’t let Me check in so I’ve missed the flight now ):

@dshafik Thank you so much. Let us continue our conversation through DM.-Jeff

@Orbitz DMed

Well that's the last time I use @Orbitz, booked a hotel room on a road trip for tonight because it's 20F and it's too cold to sleep in the car… got there and the heat was out in the room. They refused to change rooms without charging more & Orbitz refused a refund. Ridiculous.

@GTDCANI Hi there, really sorry to hear this. Please send us a DM with your itinerary number, email address, and a brief explanation of what happened, so we can look into this further. Thanks. -Stella

@Orbitz - why did you remove the option to add TSA Pre for other people on my reservation? I am supposed to contact the airline directly after booking my reservation to add TSA pre? I might as well book with the airline directly rather than go through this two step process.

@_SoniaElizabeth Hi there. We're sorry to hear about this, and we would like to look into this for you. Please DM itinerary number with the email address associated with your account so that we can check further. -Darren

@Orbitz posts fraudulent listings on their website and do not cover you when you get scammed out of your money, even if you purchase trip protection! Do not pay the owners directly even if orbitz tells you its "ok"! Do better!

@DavidInPhx1 Hi there, we’re sorry to hear this. Please send us a DM with your account email address and itinerary number. We’d like to investigate this further for you. -Rey

@Orbitz I'm tired of the runaround. This is the worst experience I've ever had with a travel company

@Orbitz What is it going to take for someone to respond to my refund request? Been waiting days.

@schachin Hi there, we’re sorry to hear this. Please send us a DM with your account email address and itinerary number. We’d like to investigate this further for you. -Jose

@Orbitz Just tell your people to never force people into agentic AI WITH NO OBVIOUS OUT since it can't even tell that REMOVING A NIGHT isn't a rebooking

.@Orbitz your agentic AI is never something I EVER WANT TO BE FORCED INTO AGAIN. Trying to change a reservation by removing one room night BECAUSE YOU SITE HAS BEEN DOWN ALL DAY FOR THAT FUNCTION... It couldn't even simply understand I was trying to remove ONE NIGHT ON AN EXISTING RESERVATION and told me that I couldn't do it because there were no rooms available. I WAS REMOVING A NIGHT! NOT ADDING. And the fact that there was no phone number for CUSTOMER SERVICE WASTED 2 HOURS OF MY TIME TODAY. Always give people a human option!!!!! Not a chat A phone number!!!!! Long time costumer reconsidering my options now. Since you value your customers so little That you try to divert them with an AI agent who can't even tell the difference between an existing and new reservation. 🤬🤬 Noting I had to change it by tonight!

@schachin Hi there, really sorry to hear this. Please send us through private message with your itinerary number, email address, and a brief explanation of what happened, so we can look into this further. Thanks. -Jose

.@orbitz trying to change my booking, it is the last day, and you cannot get to the page to do it online or on the app. The website says "too many redirects that will not resolve," and the app is a black screen of death. You have a redirect loop somewhere. Please fix it fast, as I am sure many of your customers have to make these changes today.

@eringobark Hi there, really sorry to hear this. Please send us a DM with your itinerary number, email address, and a brief explanation of what happened, so we can look into this further. Thanks.-Troy

Flights are a f*kn scam. Specifically @Orbitz . Used them for years but after today, I will reconsider.

@stayfoolishsam Hi there, we’re here to help. Please send us a DM with your itinerary number, and email address, so we can look into this further. Thanks. -April

@Orbitz What should I do? What are the solutions that I have?

@Orbitz I booked a car for pickup at @Enterprise at Le Havre, France for pick up on 12Aug25. At the last minute, I rcvd an email that they didnt hv the car so the rsvtn was canceled I hv sent the email from @Enterprise to @Orbitz but why am I still being charged ny @Orbitz ??!!

@stayfoolishsam Hi there, thank you for bringing this to our attention. Please send us a DM with your itinerary number and email address, so we can look into this. Thanks. -April

@Orbitz Since i can not DM u, i alrdy gave u the itin no above 👆