Baratza

@malinthe We're sorry to hear of your experience. Just send a DM with your email address, machine's model number, and explanation of the issue you're experiencing with it. We'll be happy to see how we might help from there.

Eventful morning. My @Baratza crapped out all of a sudden. Turned out to be the burr holder. Since I can't find a replacement, ended up printing another. It didn't fit and the grinder went out of calibration. Super coarse grounds even at smaller settings 🙃

@GotDOCG Although we handle the distribution for the Nespresso® machines, as part of our partnership, Nespresso has asked that all customer service issues be directed to them. You can either call them at 800.562.1465, or go to nespresso.com/us/en/service-….

@Baratza @wirecutter @ConsumerReports INVENT a really good reason why several requests for support go unanswered... The "Virtuoso +" NEVER provides a consistent grind... My 20 year old CuisineArt does a better job...

We’ve got the grind to make your first day fine! Whether you’re a college student, parent, or something in-between, your coffee routine matters. Coffee brewing can be complex, but we’re here to make it easier for you. Shop our full lineup of coffee grinders at the link in bio.

Back-to-School can be stressful, why should your coffee routine be? Baratza grinders are reliable, consistent, and offer a full range of features for every type of coffee lover. Find out why we’ve been a top coffee brand for the past 25 years! Link in bio to shop our grinders.

Looking for the perfect new setup for Back-to-School season? Check out our new Encore ESP! This grinder masters filter brewing, espresso, and fits perfectly into tight spaces when paired with our sleek single dose hopper. Shop our grinders now via the link in bio!

Choose your player: single or batch dosing! Single-dosing, the act of measuring out the exact amount of coffee you need before grinding, is becoming more and more popular. Batch dosing remains popular for its convenience factor, among other reasons. Which do you prefer?

Got your hands full while grinding? Fear not, we have the answer for you! Grind directly into your portafilter with the Sette, Forte, and Vario grinders for a seamless hands-free experience. Check out our full lineup at the link in bio.

@GeneG_9 We’ll forward that to support but it would be really helpful to have your email address, let us know if you can provide that. Thank you!

@Baratza If it helps, the subject was “Broken plastic ring” and the email was sent on July 20th at 2:58 PM PST.

@Baratza The plastic ring in the Encore ESP grinder that I purchased about a month ago broke in two in my hands as I was pulling it out to add shims. I emailed your support on Thursday and so far no replies. How do I get a replacement ring, I can't use the grinder now. TIA.

@Mikkelson85 Can you provide your email address you used to contact support@baratza.com? Thank you!

@Baratza I’m trying to get in contact with your support for my broken grinder and it’s nearly impossible! Please help me!

Did you know Baratza was the first coffee grinder company to incorporate grind-by-weight technology into its lineup? This popular style of grinding has become the norm in cafes around the world, and continues to be one of our top-ranked features. Shop now via link in bio!

@GeneG_9 Can you provide the email address you used to contact support? We can locate your ticket that way. Either responding here or via DM is great.

@Baratza I sent an email to support on Thursday and did not get a reply. I don’t have a ticket number.

@sedatesnail @BrevilleUSA Hello there! We have the same support team but we have more requests than usual and just switched to a better system. So it will take a bit longer at the moment but we promise our team is working as hard as they possibly can to help you. Please DM your ticket number for help 👍

@Baratza customer service used to be great; I repaired a couple grinders over the years with their help Bought by @BrevilleUSA in 2020 Now my email hasn't had a response for a week and they aren't taking phone calls Welp, consolidation strikes again Who makes good grinders now?

@craigcramer Sorry to hear this! If you provide your email and ticket number we can look into your issue for you. Our team is working as hard as they possibly can to get to you and help! We have a lot of support requests to sort through but we will be happy to help you 😊👍

. @Baratza your customer service, which used to be a strong point, is anything but timely. no phone support. Email response is slow. My grinder doesnt work and I can't get consistent enough support to get it to work.

If you don't enjoy manually dosing out your coffee beans, we have a more automated feature for you. The Virtuoso+, Sette, Vario+, and Forté series all offer time-based dosing capabilities. Users prefer this method as it allows hands-free multitasking.

Let's learn about dosing methods! Baratza grinders have a multitude of ways to get your coffee grounds from bean to brew. Starting with the simplest: The Encore series offers an on/off switch or a pulse button to dose coffee grounds. Learn more about these grinders - link in bio

@Joshmedia @aweissman @Baratza @equatorcoffees Baratza is a great product with fab customer support. Parts are inexpensive and delivered quickly for my 14 year old.

Read Bailey Spear's article and find out how to purchase tickets, how you can make donations and why it matters. 🔗 bit.ly/44lJHTl #baritstas #coffeetwitter #specialtycoffee

@AJGMurphy Hello there, sorry to hear about your grinder! Our team is most certainly going to help you out. Our support team is in-house here in Seattle and is working extremely diligently to get to your request, we are a bit backed up at the moment. We will be in touch soon!

Hi @baratza, #dontdumpitfixit, My Encore, bought a year + 18 days ago, so 18 days out of warranty, has died, + your customer service email doesn't reply to a request for help. If you don't want me to dump it, how am I supposed to fix it if you won't reply to a request for help?

@MisterSkipworth As always we encourage you to reach out to support@baratza.com to see if our team can find a solution! 😊👍☕️

RIP to my @Baratza encore 😭😭😭