Baxi Customer Support

@ColinCrawley Good morning Thank you for bringing your concerns to our attention and apologies for the negative experience your friend has had. So that we can look into this, please send us a DM with the first line of address and postcode. Many thanks, Baxi Customer Support.

My elderly friend is paying £37/month to @baxisupport for boiler cover. She’s had repeated breakdowns. After a visit in March, your engineer suspected a wiring fault — but didn’t confirm it. Now Baxi won’t return unless she pays for an electrician, leaving her without heating

@SimObioma Good morning Thank you for contacting Baxi Customer Support.  So that we can look into this further further for you, could you send us a DM with further details please. Many thanks, Baxi Customer Support.

@baxisupport Please help me resolve this transaction. It was declined but customer is coming for refund

Good morning everyone! If there's anything you need help with today in the world of Baxi, please get in touch with me here, or DM me, and I'll do whatever I can to help. Thanks, Josh at Baxi Customer Support

@Saeed_kuso Good afternoon Could you please send us a DM with further information so that we can look into this matter further for you. Many thanks, Arran at Baxi Customer Support.

@baxisupport I made a transfer from moniepoint to my baxi account since of Friday and the said money didn't drop and I contacted moniepoint customer service and they confirmed the transaction to be successful

@Marie_0612 Good Morning Thank you for reaching out to us.  In order to progress matters for you, could you advise us of the first line of your address and postcode in a DM please. Thanks, Arran at Baxi Customer Support.

@baxisupport received an email to book my annual service through Domestic and General, yet again unable to do this through their website. Are you able to arrange a service for me as you kindly did last year when I encountered the same issue?

@cranston_lynn @baxiboilers Good afternoon, I'm very sorry to hear this. Please send me a private message with your details and I will look into this matter further. Thanks, customer support team at Baxi twitter.com/messages/compo…

@baxiboilers It’s a shame your customer service is so poor. I had an engineer out on 6th of June and he said he would put through info for a new water tank. 3 weeks later & 6 phone calls where each person said they’d email relevant person & still nobody has called me back

🛡️In times of change Baxi unites a wide portfolio of trusted residential and commercial brands that come together to create seamless, integrated heating and hot water solutions. If you'd like advice from one of our experts, get in touch here 👇 baxi.co.uk/united

@punimitsu @baxiboilers @BritishGas Good afternoon, I'm really sorry to hear about the issues you've been having, please send me a private message with your details and I will be in touch to look into this further. Thanks, customer support team at Baxi  twitter.com/messages/compo…

@baxiboilers Megaflo system boiler is the worst product I’ve ever bought in my life. PCB has failed about 15 times in 10y. Signed up @BritishGas Homecare to cut down the cost of maintenance - 8 visits in past few weeks, and @baxiboilers refuse to send an engineer to repair

@Abi_L_Ellis @baxiboilers Good Morning, I'm really sorry to hear about your experience, please DM us with your contact details so that we can look into this matter for you further. Thanks, Arran at Baxi Customer Support. twitter.com/messages/compo…

@baxiboilers @baxiboilers been on the phone all morning to your advisors. Told that I didn’t have a warranty but have a letter from yourselves confirming this which I had to hand. The advisor said it ‘must have got lost’ on their end and I now have to wait until Tuesday to book a call out. 😡

@davidhowlett5 @heatraesadia Good afternoon, please feel free to take a look at our website - baxi.co.uk - If you type your postcode into the 'find an installer' section on the homepage, you will be provided with a list of local engineers and their contact details. Thanks, Kamila at BCS

@heatraesadia hello. We need a service / repair on our 25 yr old Megaflo. Please can you recommend approved repairer in HP14 postcode area between High Wycombe and Princes Risborough. Thanks.

@m_westerby @baxiboilers Good afternoon, I'm very sorry to hear about the issues you've experienced with your boiler following our visit. Please DM me with your full address and contact details and we will look into this further. Thanks, Kamila at Baxi customer support  twitter.com/messages/compo…

@baxiboilers You have come to service a boiler today that has had no issues. After your visit, the boiler no longer works correctly. Meaning no warm water or heating for my family this evening.

@ChrisLeyland20 @baxiboilers Good afternoon, please DM me with a photo of your boiler and any information that you have and I will pass this onto our technical team to find out which model it is. I can then advise further on parts. Thanks, Kamila at Baxi customer support  twitter.com/messages/compo…

@baxiboilers Hi What is the model number for this boiler I've had this boiler in my house since 1991 but i need parts for it now.

In 1989 the Baxi Solo was launched – an innovative cast iron one man lift wall hung boiler. #Baxi150years

@_ianwalker Good afternoon, I'm very sorry to hear about this. Please message me privately with your mother-in-laws full address and contact details and I will look into this matter further. Thanks, Kamila at Baxi customer support  twitter.com/messages/compo…

@baxiboilers very disappointing service from you. My mother-in-law has reported an issue with one of your installers who has caused a leak. It’s been several days and you have yet to respond or even contact the installer.

@emmavardy2 @baxiboilers Good morning, I'm very sorry to hear about this. Please DM me with your full address and contact details and we will look into this matter further. Thanks, Kamila at Baxi customer support  twitter.com/messages/compo…

@RafiMauro1 @baxiboilers Good morning, I'm sorry to hear that you had a bad experience. Please DM me with your contact details and full address and I will assist you further. Thanks, Kamila at Baxi customer support  twitter.com/messages/compo…

@baxiboilers Shocking service just now. Please get in touch.

@Shelly_V_67 @baxiboilers Good morning, I'm very sorry to hear about your experience. Sadly we do not offer a same day emergency service, however we do our best to attend as soon as possible. Please feel free to DM me if you have any further issues. Thanks, Kamila at BCS  twitter.com/messages/compo…

@baxiboilers. They tell you they can’t come out till the following day for boiler repair .. I have broken boiler not even 2 years old 2 little kiddies under 5 and no heating and hot water .. absolute disgrace

@becciwindust @baxiboilers Good morning, please use the link below to DM me with your queries. Thanks, Kamila at Baxi customer support  twitter.com/messages/compo…

@baxiboilers hi, I need to discuss something. Is it possible to Dm you please?

@Wednesd45974183 @baxiboilers Good morning, I'm sorry to hear about this. Please DM me with your full address and contact details and I will be able to assist you. Thanks, Kamila at Baxi customer support  twitter.com/messages/compo…

@baxiboilers , been holding on the phone almost 2 hours, reported a boiler error code last week, situation changed, no hot water now, disabled, unable to carry hot water upstairs, refuse to bathe in the kitchen sink, like its 1965

@AmyJaneBrewer @baxiboilers Good morning, we have now removed the restictions on the account, so you should be able to send us a DM. Thanks, Kamila at Baxi customer support  twitter.com/messages/compo…

@baxiboilers can you not ignore me again and start a DM for me to talk to you. I’m not verified to talk to you.

@johnwalterart @baxiboilers Good morning, I'm very sorry to hear about this, please DM me with your full address and contact details and I will look into this matter further. Thanks, Kamila at Baxi customer support  twitter.com/messages/compo…

Appalling LACK OF SERVICE by @baxiboilers today who failed to attend and service our boiler during the 0800-1800 slot we were required to be home. Didn't even phone to say they weren't coming. They took payment up front. I will never use them again. Utterly complacent and rude.

@AdamAbove @baxiboilers Good morning, yes the Baxi 800 heat boiler is compatible with opentherm. Thanks, Kamila at Baxi customer support  twitter.com/messages/compo…

@baxiboilers could you please tell me if the baxi 800 heat boiler is ooentherm compatible? Thankyou!

@matthewthinton Good morning, I'm very sorry to hear about the difficulty you experienced trying to reach us, please DM me with your full address and contact details and I will be in touch. Thanks, Kamila at Baxi customer support  twitter.com/messages/compo…

@baxisupport is anyone planning to answer the phone today? Been on hold nearly an hour